TELENT TECHNOLOGY SERVICES LIMITED

Telent Microsoft Azure Cloud Services

A cloud computing platform offering access, management, and development of applications and services through global data centres. Also available in UK Datacentre region. Provides a range of capabilities, including Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). See further information at: https://azure.microsoft.com/en-gb/

Features

• Scalability: Dynamically adjust resources to meet changing demands.
• Global Reach: Data centres worldwide for low-latency access.
• Security: Robust protection with compliance certifications.
• Hybrid Cloud: Seamlessly integrate on-premises and cloud environments.
• AI/Analytics: Leverage machine learning, bigdata, and insights.
• Serverless: Focus on code; Azure handles infrastructure management.
• Identity Management: Securely manage user access and authentication.
• DevOps Integration: Streamline development, testing, and deployment.
• IoT Solutions: Connect, monitor, and analyse Internet of Things devices.
• Cost Management: Optimise spending with pay-as-you-go pricing.

Benefits

• Rapid Deployment: Instantly deploy applications and services without delays.
• Scalability and Consistency: Templates ensure seamless scaling across resources.
• Cost Efficiency: Pay for what you use with per-minute billing.
• Hybrid Connectivity: Leverage existing investments through hybrid connections.
• Flexibility: Choose OS and tools tailored to your business needs.
• Storage Savings: Reduce on-premises storage provisioning costs.
• Data Management: Store and manage valuable data efficiently.
• Analytics Power: Process and analyse massive data volumes.
• Real-Time Insights: Present data for immediate decision-making.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nsbidsupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

743396428200128

Contact

Sales
01926693000
nsbidsupport@telent.com

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal
  • Container and serverless engine compute

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs

Service scope

• Service constraints: https://docs.microsoft.com/en-gb/azure/; Constraints will be determined by the customer's requirements.
• System requirements: https://docs.microsoft.com/en-gb/azure/
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Response time to support tickets defined as Critical have a 15-minute response time. Support coverage is 24x7 365. Response time to support tickets defined as High have a 4-hour response time. Support coverage is 24x7 365. Response times to support tickets defined at Low and Medium have a 4-hour initial response. Support coverage is 9:00 - 17:00 Mon-Fri (Except Bank Holidays). Resolution times will depend on the nature of the query but will endeavour to be within 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Service Desk is available 24x7x365 & our UK based office is highly resilient to ensure non-stop operation, including power backup via an onsite generator, resilient network connectivity, shift patterns to ensure 24x7 support, Business continuity maintained via a detailed DR plan, so that in the very unlikely event of total site outage service operations are not disrupted for our customers.; The Service desk is contactable in several ways:; • online portal; • B2B Integration; •email; • phone; And can support a number of processes: Incident Management Major Incident Management Request Management & Fulfilment Spares Management (ordering of parts to customer locations) 3rd Party Management Vendor Management Escalation Management Problem Management Telent's UK based, ITIL aligned Network Operations Centre (NOC)oversee complex network components and are responsible for network management. The NOC is a Second Line function that works closely with the Telent First Line service desk and the Telent Field Services team to ensure all events and/or incidents are managed efficiently & effectively to deliver a resolution as quickly as possible. The NOC support many processes across Telent including: Event Management Incident Management Major Incident Management Request Management & Fulfilment 3rd Party Management Vendor
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Videos and interactive learning portals available online
• End-of-contract data extraction: Customers have the ability to delete their data anytime using the same methods they used for uploading it. This can be done either over their network (via the internet or express route) or through Azure’s Import/Export services. For more information, you can refer to the Microsoft Trust Center Privacy page -https://www.microsoft.com/en-us/trustcenter/privacy
• End-of-contract process: Please refer to the Microsoft Trust Center Privacy page. In our Online Services Terms, Microsoft commits to specific processes when a customer leaves a cloud service or when their subscription expires. This commitment includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires(except for free trials), Microsoft retains your customer data in a limited-function account for 90days (the ‘retention period’). During this time, Microsoft provides multiple notices to ensure you are well-informed about the impending data deletion. After the 90-day retention period, Microsoft disables the account and permanently deletes customer data, including any cached or back up copies. For services covered by our Data Processing Terms (defined in the Online Services Terms), deletion occurs within 90 days after the retention period ends.https://www.microsoft.com/en-gb/trust-center/privacy/data-management
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Using the web interface: Using the web interface; https://azure.microsoft.com/en-gb/
• Web interface accessibility standard: EN 301 549
• Web interface accessibility testing: Web interface accessibility standard; WCAG 2.1 AA or EN 301 549; Web interface accessibility testing; https://www.microsoft.com/en-us/accessibility/
• API: Yes
• What users can and can't do using the API: To be confirmed.
• API automation tools: Other
• API documentation: Yes
• API documentation formats: Other
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: To be confirmed

Scaling

• Independence of resources: Azure is an expansive public cloud service at hyper-scale.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Crayon, Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Other data at rest protection approach; Not Applicable. The data is not stored/seen by Telent.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up: This is under use control
• Backup controls: Under user control.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: For data in transit, Azure employs industry-standard secure transport protocols. These include TLS/SSL for communication between user devices and Microsoft data centres. Additionally, you can enable encryption for traffic between your virtual machines (VMs) and users. Azure Virtual Networks allow you to use the widely accepted IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure, as well as between VMs within your Virtual Network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Other protection within supplier network; See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

• Guaranteed availability: Please see Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
• Approach to resilience: Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
• Outage reporting: Please see https://azure.microsoft.com/en-us/status/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Policies are established to enforce multi‑factor authentication (MFA) using conditional access in Microsoft Entra. All elevated access is managed and controlled through Privileged Identity Management (PIM).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a Full time Security Officer and appropriate policies are promulgated throughout the business supported by our CEO.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Telent have well established change and configuration management processes and policies aligned to ITIL best practices. Our processes and policies are accredited to the latest ISO20000 standards. Our change management team ensure all activities are covered by Request For Change records and our weekly Change Advisory Board is attended by both technical and service managers. Collectively, this ensures that all configuration and change activities are delivered with no impact to systems and services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The Vulnerability Intelligence Process (VIP) is an integral part of the Baseline Security Policy which contains the technical guidelines for the secure development, release and sustaining of the company’s products. 1) Product planning and design: Threat and risk analysis to determine the essential security requirements. 2) Product development and test: Penetration tests to discover implementation vulnerabilities and to verify the hardening of the default system configuration. 3) Installation and start of operation: Hardening guides to support the configuration of the systems. 4) Operation and maintenance: Proactive Vulnerability Management to identify, analyse and resolve vulnerabilities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The following sources are monitored for security vulnerabilities:; 1) Vulnerabilities that become known to the public through various sources, especially through software vendor advisories, CERT and governmental organizations, and professional vulnerability information service providers. ; 2) Results of internal security assessments. ; 3) Vulnerabilities reported by external security researchers/customers.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Telent have well established incident and major incident management processes and policies aligned to ITIL best practices. Our processes and policies are accredited to the latest ISO20000and ISO27001 standards. Incidents are managed by our 24x7 Service Desk, utilising a central ticketing ITSM system to capture and store incident information. Our processes ensure all incidents are comprehensively progressed from opening through to resolution, regardless of how the incident is generated. Incidents may be generated by Telent support engineers, customers or via our automated monitoring system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: How shared infrastructure is kept separate; https://www.microsoft.com/en -us/TrustCenter/Security/default.aspx

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Description of energy efficient datacentres; https://www.microsoft.com/en-us/environment/energy

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please see https://azure.microsoft.com/en-gb/free
• Link to free trial: https://azure.microsoft.com/en-gb/free/

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Microsoft Azure website

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/calculator/

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  USD‑to‑GBP exchange rates apply and could increase overall costs. Management and support services are not included in the base price, and additional charges may arise from data transfer and bandwidth usage. Further cost considerations include licensing and third‑party software, as well as management, monitoring and security add‑ons. Organisations should also be aware of potential early‑termination fees and the financial impact of under‑utilised reservations.

  -

  Additional sources of cost reduction

  Additional sources of cost reduction in Microsoft Azure include the use of Reserved Instances and Azure Savings Plans, which provide discounted pricing for predictable workloads. Costs can also be reduced by right sizing resources and eliminating idle capacity, ensuring that virtual machines, storage and other services align closely with actual demand. Applying lifecycle policies to move infrequently accessed data into storage tiers further lowers expenditure. Strong governance through budgets and cost management tools maintains control and accountability across the environment. Finally, intelligent automation and real time optimisation streamline resource allocation, reducing waste and driving continuous, efficient cost management. Additional project and sector specific discounts may apply.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Microsoft Azure website
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/calculator/
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: USD‑to‑GBP exchange rates apply and could increase overall costs. Management and support services are not included in the base price, and additional charges may arise from data transfer and bandwidth usage. Further cost considerations include licensing and third‑party software, as well as management, monitoring and security add‑ons. Organisations should also be aware of potential early‑termination fees and the financial impact of under‑utilised reservations.
• Additional sources of cost reduction: Additional sources of cost reduction in Microsoft Azure include the use of Reserved Instances and Azure Savings Plans, which provide discounted pricing for predictable workloads. Costs can also be reduced by right sizing resources and eliminating idle capacity, ensuring that virtual machines, storage and other services align closely with actual demand. Applying lifecycle policies to move infrequently accessed data into storage tiers further lowers expenditure. Strong governance through budgets and cost management tools maintains control and accountability across the environment. Finally, intelligent automation and real time optimisation streamline resource allocation, reducing waste and driving continuous, efficient cost management. Additional project and sector specific discounts may apply.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Crayon, Microsoft

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 3de33f7f-1e0c-4d00-9ca6-6a705f6a60e3

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: ICO Data Protection Registration Certificate – registration reference Z6514356

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nsbidsupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.