Runibex Technology
SAP Basis on Cloud Managed Services
We provide SAP Basis Services for businesses to manage their mission-critical ERP, BO, or e-commerce workloads on SAP on Cloud. Our Services include:
Design and Installation
Release Upgrade
System Copy
Platform Migration (OS/DB)
Document / Data Archiving
TDMS Consulting
Virtualization
Assessment
SAP Solution Manager
Features
- Hosting and Managed Services for SAP Basis on Cloud
- SAP environment upgrades and automation
- Experienced team of architects, consultants and engineers
- Extensive hands-on SAP and Basis experience
- 24/7 or 9/5 Full Support Services
Benefits
- Cost Savings in operations, development and innovation on SAP
- More Agile and flexible maintenance and administration processes
- More efficient and scalable environment
- Simplicity by automation: maintenance, operations
Pricing
£550 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at corporate@runibex.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 4 3 5 5 4 8 2 6 6 1 5 0 1 5
Contact
Runibex Technology
Fatih Ozbagriacik
Telephone: +44 7748268421
Email: corporate@runibex.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our Basis services are available either for greenfield or brownfield environments. For brownfield environments, the environments which are already on the cloud, a thorough assessment is made. For greenfield operations, a project phase is performed either for migration or new build-up; which is priced separately than Basis services.
For the migration or build-up phase, we deliver discovery, architecture, design, and realisation. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide a remotely delivered onboarding technical training for our clients before the start of Basis services. This training includes basics of the work we deliver, the change and incident management platforms that the clients are going to use, console operations, and SAP tools if needed/requested.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- A project phase is performed either for migration or new build-up; which is priced seperately than basis services. The discovery is initial for all projects to understand the current status, the desired architecture, constraints and interdependencies. we then solidify the architecture design with our clients, and realisation phase of the project is delivered. Also, for Basis services, the details and the SLAs are determined with or within this onboarding project.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We deliver Basis services for SAP environments on Cloud. We provide monitoring, alert services and routine system checks with reports to ensure technical health assurance. For migration projects, tests and evaluation are indispensable parts of the project plan before going live.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide Basis Services for SAP environments and related software on AWS platform. These services include change and incident management, service desk, monitoring and health checks, application support, maintenance, automation for SAP on Cloud. We provide levels of SLAs for differentiating needs.
Service scope
- Service constraints
-
We provide our Basis Services remotely otherwise agreed. The actual migration of services is delivered remotely otherwise required and agreed. Our services are designed and delivered for SAP on Cloud.
We do not provide SAP modular functional consultancy within the scope of these services.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Response times depend on the SLAs prepared accordingly customer requirements. Incidents are handled in line with the severity and the type. Our maximum SLA extends to 24/7 and does not change in weekends or holidays and our top severity response time in 15 mins. We either provide 9/5 type of support which we handle incidents on office hours or 24/7 at maximum. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- By our website.
- Web chat accessibility testing
- None.
- Support levels
- Support levels depend on the SLAs prepared according to customer requirements. For incident management, we operate on response times and resolution times which we tune in the SLA aligned with customer requirements. We provide our services on 4 levels of Severity. We provide 24/7 or 9/5 services per request. We appoint a Services Manager for our customers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
we influence our staff, suppliers, customers, and communities through the delivery of our contracts to support environmental protection and improvement. We specifically work on electric vehicle projects to influence widespread applications.Covid-19 recovery
We have improved workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions. We have introduced remote working schemes and continue to apply.Tackling economic inequality
We create employment and training opportunities for our employees to advance their skill sets, particularly in business areas where we operate with known skills shortages, like data-driven fields and technology-delivering functions. We create employment opportunities for those who are located in deprived areas. we study innovation and disruptive technologies throughout the supply chain to deliver lower-cost - higher-quality services, especially on e-commerce and technology delivery pipelines.Equal opportunity
We support in-work progression to help our people move into higher-paid work by developing new skills relevant to the contract.Wellbeing
We provide health insurance schemes to support health and wellbeing, including physical and mental health, in our contract workforce.
Pricing
- Price
- £550 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at corporate@runibex.com.
Tell them what format you need. It will help if you say what assistive technology you use.