INSIGHT DIRECT (UK) LTD

Insight AI's Agentic AI Enablement Platform

Helios is Insights agent-powered software development platform designed to accelerate delivery and improve quality. It combines AI-driven workflows, interactive UI, and marketplace integration to streamline project discovery, user story generation, and compliance checks. Helios enables faster builds, cost efficiency, and scalable innovation for enterprise-grade applications.

Features

• Agentic SDLC roles accelerate and streamline software delivery
• Curated marketplace offering specialised AI agents for design, QA, DevOps.
• Agents learn from feedback to continually improve accuracy and efficiency.
• Blends automation with expert oversight, ensuring quality, compliance, and reliability.
• Integrates multiple LLMs and custom agents for flexible, secure workflows.
• Automates briefs, stories, prototypes, build, and deployment with minimal intervention.
• Ensures security and compliance through embedded scanning, checks, documentation tools.
• Connects seamlessly with Jira, Azure DevOps, GitHub, and other platforms.
• Supports tech stacks across greenfield and brownfield projects for adaptability.
• AI workflows deliver faster time‑to‑market and significantly reduce resource needs.

Benefits

• Delivers software solutions faster than traditional methods, significantly reducing timelines
• Cuts resource use significantly, reducing costs while consistently maintaining quality.
• Security checks and documentation ensure adherence to regulatory/ organisational standards.
• Rapid prototyping and iteration, helping businesses innovate and adapt quickly.
• Adapts to tech stacks across greenfield and brownfield projects flexibly.
• Human oversight and AI automation improves accuracy while reducing defects.
• Tailored workflows and agent configurations protect client IP and requirements.
• Integrates with Jira, Azure DevOps, GitHub for backlog/pipeline management.
• Optimises resources and delivery models to reduce environmental impact effectively.
• Aligns technology outcomes with business goals like customer experience, ROI.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

743659401870754

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  PaaS

  Application Development

  • Development languages, environments, and tools
  • Software construction components
  • Business rules management
  • Modelling and architecture

Service scope

• Service constraints: No constraints.
• System requirements: No system requirements
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Clients using Insight AI’s Helios service can expect fast, reliable support across multiple channels. Agent‑handled support questions are typically answered promptly during core hours, while 24/7 phone support ensures urgent issues are addressed at any time. For more complex or ongoing needs, the extended delivery team provides deeper technical guidance and continuity. This combination gives clients rapid responses, round‑the‑clock availability, and access to specialist expertise when needed.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We carried out comprehensive Helios web chat testing with a range of assistive technologies to ensure the platform is fully accessible and inclusive. This included validating compatibility with leading screen readers such as JAWS and NVDA, confirming that all interactive elements, labels, and chat responses were correctly announced. We also tested keyboard‑only navigation, high‑contrast modes, zoom functionality, and browser accessibility settings to ensure the interface remained usable under different conditions. Importantly, we conducted testing sessions with real users of assistive technologies, gathering direct feedback to identify friction points and refine the overall experience.
• Web chat accessibility testing: We carried out comprehensive Helios web chat testing with a range of assistive technologies to ensure the platform is fully accessible and inclusive. This included validating compatibility with leading screen readers such as JAWS and NVDA, confirming that all interactive elements, labels, and chat responses were correctly announced. We also tested keyboard‑only navigation, high‑contrast modes, zoom functionality, and browser accessibility settings to ensure the interface remained usable under different conditions. Importantly, we conducted testing sessions with real users of assistive technologies, gathering direct feedback to identify friction points and refine the overall experience.
• Onsite support: No
• Support levels: We offer three support levels: Standard, Enhanced, and Premium. Each level provides varying degrees of service responsiveness and technical expertise. The Standard level includes basic support during business hours, while the Enhanced level offers extended hours and faster response times. The Premium level provides 24/7 support with priority response for critical issues. ; ; All support levels include access to our knowledge base and self-help tools. For technical assistance, we provide a Technical Account Manager for Premium customers and a Cloud Support Engineer for Enhanced and Standard support levels. Our support team is trained to assist with troubleshooting, platform integration, and usage optimisation.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Insight AI provides a structured and supportive onboarding experience to help users begin using the Helios service with confidence. Getting started typically begins with comprehensive user documentation, which guides teams through initial setup, configuration options, and best‑practice workflows. This documentation is designed to be clear, accessible, and practical, ensuring users can progress at their own pace.; ; To complement this, Insight AI offers online training sessions that walk users through the Helios interface, demonstrate key features, and provide opportunities to ask questions in real time. These sessions are ideal for distributed teams or organisations that prefer flexible, remote learning. For clients who benefit from more hands‑on guidance, onsite training can also be arranged. This allows Insight specialists to work directly with teams, tailoring the training to the organisation’s environment, processes, and goals.; ; Beyond initial onboarding, Insight AI provides ongoing support to ensure users continue to get value from the service. This includes access to support teams, knowledge resources, and optional extended delivery support for more complex or evolving needs. Altogether, this blended approach ensures every user—regardless of technical background or organisational size—can adopt Helios smoothly and effectively.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Clients can extract their data from the Insight AI Helios service through a structured, secure, and transparent process designed to give them full control over their information. Helios provides multiple mechanisms for data retrieval, depending on the client’s technical preferences and operational needs. Users can export data directly through the Helios web interface, where downloadable, accessible formats are available for common datasets such as configuration details, usage logs, and service outputs. For teams that prefer automation, the Helios API allows programmatic extraction, enabling clients to pull data into their own systems, dashboards, or reporting tools on demand.; ; Insight AI also supports guided data extraction for more complex scenarios. If clients require bulk exports, historical archives, or data prepared in a specific structure, the Insight AI delivery team can assist to ensure accuracy and completeness. Throughout the process, data security and compliance are prioritised, with controlled access and verification steps in place.; ; While most operational data can be extracted independently, certain system‑level or protected components may require Insight AI involvement to ensure they are handled safely. Overall, Helios ensures clients can retrieve their data easily, reliably, and in a format that supports their ongoing operations or transition needs.
• End-of-contract process: At the end of an Insight AI Helios service contract, clients are supported through a structured and transparent offboarding process designed to ensure continuity and control. Insight AI provides guidance on closing down the service, exporting data, and transitioning to alternative solutions if required. Standard offboarding documentation, knowledge materials, and access to the Helios interface for data extraction are included in the contract price. Clients also receive support from the core service team to ensure a smooth and compliant exit.; ; Additional costs may apply where clients require services beyond the standard scope. This can include bespoke data transformation, large‑scale or highly customised data exports, extended consultancy, or hands‑on technical assistance from the Insight AI delivery team. If clients need tailored migration support, system reconfiguration, or specialist engineering time, these activities are typically charged separately. Overall, the included services cover essential offboarding needs, while optional enhanced support is available for organisations with more complex requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: The Insight AI Helios web interface gives users a clear, central place to manage their service. Through the interface, users can set up their Helios environment, configure key settings, and tailor the service to their operational needs. They can adjust parameters such as support preferences, notification settings, and integration options, as well as manage users and access levels. The interface allows ongoing changes, but some deeper technical or structural modifications may require support from the Insight AI delivery team rather than being made directly in the portal. Overall, it provides flexibility, guided setup, and controlled configuration within defined boundaries.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Users can set up the service through our API by following the comprehensive documentation provided, which outlines the required endpoints for service provisioning. They can create, configure, and manage resources seamlessly via RESTful calls. Users can make changes through the API to update configurations, scale resources, or modify access controls, all while adhering to the role-based access policies in place.; ; However, there are limitations regarding certain critical settings that must be managed through the user interface to ensure security and compliance. Additionally, users are restricted from altering core system configurations that could impact overall platform stability. The API is designed for flexibility while maintaining robust security controls, ensuring that users can effectively manage their services within defined boundaries.
• Web interface accessibility testing: We have conducted extensive web interface testing with assistive technology users to ensure accessibility and usability. This testing involved collaboration with users who rely on screen readers and other assistive devices. Feedback was collected to improve navigation, ensuring that all interactive elements are easily accessible. Adjustments were made based on user experiences to enhance compatibility with various assistive technologies, focusing on keyboard navigation and clear visual indicators. Our commitment to WCAG 2.2 Level AA compliance guided these enhancements, ensuring our platform is usable for all users, including those with disabilities.
• API: Yes
• What users can and can't do using the API: The Insight AI Helios API allows users to programmatically set up and manage key elements of their service, offering flexibility for teams that prefer automation or integration with existing systems. Through the API, users can initialise their Helios environment, configure core settings, register users, define access levels, and connect external systems or workflows. They can also update configurations, adjust operational parameters, manage integrations, and retrieve service data to support monitoring or reporting.; ; However, the API is designed with controlled boundaries to ensure stability and security. While users can make a wide range of configuration changes, certain structural or high‑impact modifications—such as altering core architecture, deploying major feature updates, or changing protected system components—cannot be performed directly through the API. These actions require support from the Insight delivery team to ensure they are implemented safely and correctly. Additionally, some advanced customisations may be limited to predefined endpoints or templates rather than fully open‑ended changes.; ; Overall, the Helios API gives users strong control over setup and ongoing configuration while maintaining safeguards that protect the integrity of the service.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: No

Scaling

• Independence of resources: Insight AI Helios is designed so that one client’s activity never impacts another’s performance. The service runs on a scalable, multi‑tenant architecture that automatically adjusts resources based on demand. This means processing power, storage, and bandwidth can expand as needed, ensuring consistent performance even during peak usage. Workloads are isolated, so heavy activity from one organisation cannot slow down another. Continuous monitoring helps identify unusual spikes early, and automated balancing distributes load across the platform to maintain stability. Together, these controls ensure every user receives a reliable, predictable experience regardless of how other clients are using the service.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Insight AI can notify Helios users about approaching consumption limits through several additional channels designed to keep teams informed without relying solely on email. In‑platform notifications within the Helios web interface provide real‑time alerts whenever usage thresholds are close to being reached, ensuring users see warnings during normal operations. Dashboard indicators and visual usage meters can also highlight when consumption is trending toward limits. For organisations that prefer more direct engagement, Insight can offer scheduled account reviews or proactive outreach from the support team, who will flag upcoming limits and discuss options before they impact service continuity.
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Network latency
  • Error rates
  • Resource utilisation
  • Throughput
  • User activity
  • Application performance
  • Security event logs
  • Database query performance
  • Backup completion status
  • API response times
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Azure and AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Backup and recovery

• What’s backed up:
  • Databases
  • Source code repositories
  • Files
• Backup controls: Insight AI Helios service backups are performed automatically on a secure, regular schedule to protect core configuration data, operational records, and system states. Backups are stored in controlled, redundant environments and monitored to ensure integrity and successful completion. Users benefit from reliable, fully managed protection without needing to configure the underlying process. While the standard backup schedule and scope are fixed to maintain consistency and security, users can request customised backup options or alternative schedules through the Insight AI team. These tailored arrangements may involve additional configuration or support but allow flexibility for organisations with specific operational or compliance needs.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Insight AI Helios service operates with a clearly defined and contractually agreed availability commitment to ensure users receive a reliable and predictable experience. Availability is governed by a formal Service Level Agreement (SLA), typically guaranteeing uptime at a level such as 99.9% over a monthly measurement period. This SLA covers core platform functionality and ensures that users can access the Helios interface, APIs, and essential service components without interruption.; ; Service availability is continuously monitored, and any outages or degradation are logged and assessed against the agreed SLA thresholds. If availability falls below the contracted level, users are entitled to service credits or financial compensation, depending on the terms of their agreement. These credits are usually applied to future billing cycles and are calculated proportionally based on the extent of the SLA shortfall.; ; Insight AI provides transparent reporting so clients can verify performance, and incidents are reviewed to prevent recurrence. This structured approach ensures users not only benefit from high availability but also have clear, fair remedies if the service does not meet the agreed standards.
• Approach to resilience: Available on request.
• Outage reporting: The Insight AI Helios service provides a clear and structured approach to outage reporting to ensure users are informed quickly and transparently. When an incident occurs, Helios generates alerts through multiple channels so users can stay updated in the way that suits them best. Email notifications are sent to designated contacts, providing timely information about the nature of the outage, its impact, and ongoing remediation efforts. For teams that rely on automation or monitoring tools, API‑based alerts allow systems to ingest outage information directly and trigger internal workflows or dashboards.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: InsightAI restricts access to Helios management interfaces and support channels through strict authentication, authorisation, and role‑based controls. Only verified, authorised personnel can access administrative functions, with multi‑factor authentication required for elevated privileges. Access is granted on a least‑privilege basis and reviewed regularly to ensure it remains appropriate. All management actions are logged and monitored to detect unauthorised activity. Support channels are similarly controlled: only nominated client contacts can request changes or access sensitive information, and identity verification is performed before any action is taken. These measures ensure that administrative and support access remains secure, auditable, and tightly governed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Insight AI approaches information security for the Helios service through a structured, policy‑driven framework that aligns with recognised industry standards and supports strong governance. The organisation maintains a comprehensive suite of information security policies covering areas such as access control, data protection, incident management, asset handling, secure development, and supplier management. These policies are reviewed regularly to ensure they remain current with evolving threats, regulatory requirements, and best practice.; ; Responsibility for information security sits within a clear reporting structure. A designated senior security lead oversees the Helios security programme, supported by operational teams who implement controls, monitor compliance, and manage day‑to‑day security activities. Security responsibilities are embedded across engineering, operations, and support teams, ensuring that every function contributes to maintaining a secure environment.; ; To ensure policies are followed, Insight AI uses a combination of mandatory staff training, technical enforcement measures, and continuous monitoring. Regular audits, internal reviews, and automated checks verify that controls are operating effectively. Any deviations or risks are escalated through defined reporting channels, ensuring timely remediation and accountability. This structured, proactive approach ensures that information security remains central to the operation and delivery of the Helios service.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: InsightAI manages configuration and changes control for the Helios service through structured, well‑governed processes. All service components are recorded in a central configuration management system, allowing their status, ownership, and lifecycle to be tracked from deployment through to retirement. Any proposed change—whether technical, functional, or operational—goes through a formal assessment that evaluates potential security, performance, and availability impacts. Security specialists review changes for risks such as data exposure, access implications, or dependency vulnerabilities. Approved changes follow controlled deployment steps, including testing and validation, to ensure stability. This approach maintains service integrity while enabling safe, predictable evolution of the Helios platform.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: InsightAI manages vulnerabilities in the Helios service through a continuous, risk‑based process. Potential threats are assessed using automated scanning, manual security reviews, and monitoring of system behaviour to identify anomalies. Information about emerging vulnerabilities is gathered from trusted industry sources, vendor advisories, security communities, and threat‑intelligence feeds. When a vulnerability is identified, it is prioritised based on severity and potential impact. Critical patches are deployed as quickly as possible, often within hours, while lower‑risk issues follow a scheduled update cycle. All fixes undergo testing before release to ensure stability. This approach ensures Helios remains secure, resilient, and proactively protected.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: InsightAI protects the Helios service through continuous monitoring designed to quickly detect and respond to potential compromises. Automated security tools analyse logs, network activity, authentication patterns, and system behaviour to identify anomalies or indicators of compromise. When a potential issue is detected, alerts are immediately escalated to the security team for investigation. Confirmed or high‑risk threats trigger the incident response process, which includes containment, remediation, and communication with affected clients. Response actions begin as quickly as possible, with critical incidents addressed immediately, minimising impact. This proactive approach ensures rapid detection, swift action, and strong ongoing protection for the Helios platform.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: InsightAI manages incidents for the Helios service through a structured, well‑defined process designed for rapid response and clear communication. Pre‑defined runbooks exist for common events such as service degradation, access issues, and performance anomalies, ensuring consistent and efficient handling. Users can report incidents through the Helios support portal, email, or their designated service contact, where each report is logged and prioritised. During and after an incident, Insight provides updates and final incident reports through the support portal or directly to nominated contacts. These reports outline the root cause, impact, actions taken, and preventive measures to ensure transparency and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Insight AI keeps organisations securely separated within the Helios service platform through strict multi‑tenant isolation. Each client’s data, configurations, and processing workloads are logically segregated, ensuring no crossover or visibility between tenants. Access controls, role‑based permissions, and dedicated identity boundaries prevent unauthorised access at every layer. Network segmentation and container‑level isolation further ensure that activity from one organisation cannot affect another’s performance or security. Continuous monitoring and automated safeguards reinforce these boundaries, maintaining a clear separation of resources. This architecture ensures every organisation operates independently and securely, even while sharing the same underlying infrastructure.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our datacentres adhere to the EU Code of Conduct for Energy Efficient Datacentres through a combination of best practices and technologies aimed at minimising energy consumption and maximising efficiency. We employ advanced virtualisation techniques using VMware and Microsoft, optimising resource utilisation and reducing power usage. Our infrastructure is designed with energy-efficient cooling systems and renewable energy sources where possible. We continuously monitor energy usage and implement strategies for improvement, including regular audits and energy management systems. By adhering to ISO 14001 standards, we ensure our environmental impact is minimised, and we commit to ongoing energy efficiency enhancements aligned with industry benchmarks.

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version of the InsightAI Helios service provides access to core platform features, basic dashboards, and standard data limits. It excludes advanced analytics, premium integrations, extended support, and high‑volume processing. The free tier is time‑limited, offering organisations a trial period to explore Helios before committing to a full subscription.

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  Baseline Pricing - Web link

  https://www.gov.uk/digital-marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Baseline Pricing - Web link: https://www.gov.uk/digital-marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  AWS

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/partners/001E000000UfalBIAR/Insight%20Enterprises

  Organisation 2

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/8bc78177-662b-440b-ae00-bbc5bf193536/overview

  Organisation 3

  Organisation name

  Google

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/partner/insight-direct-uk-ltd

  Organisation 4

  Organisation name

  Salesforce

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.