Vocala Ltd.
Voice products and services including Amazon Alexa and Smart Properties
Empowering independent living with Alexa Smart Properties. Enhance independence at home or in care facilities with voice-controlled services, personalised care, seamless communication, safety features, engaging entertainment, and efficient device fleet management.
Features
- Voice engagement
- Interactive experiences
- Scheduling and managing alerts and notifications
- Custom development of voice application(s)
- Medication reminders and prompting
- Real time reporting
- Virtual video visits
- Device fleet management
- Connect with IoT sensors and smart devices
- Integration with digital ARC platforms and care record providers
Benefits
- Manage voice experiences
- Create voice application
- Manage audio content within voice applications
- Report on voice interaction and statistics
- Provide operational efficiencies
- Provide deep business intelligence and insights
- Provide enhanced user experiences
- Provide fleet management and reporting on Alexa devices
- Allow virtual video calling from web and mobile devices
- Allow the answering of FAQs via Alexa
Pricing
£10 to £50 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rob@vocala.co.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 4 4 6 1 9 6 0 1 2 5 3 5 1 6
Contact
Vocala Ltd.
Rob Stanbridge
Telephone: 07977157435
Email: rob@vocala.co
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
- Internet connectivity
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 2 hours Mon - Fri
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- We provide access to technical account manager
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Commencing in the kick-off phase, we will work closely with the client to understand the best solution for the product or service we are developing.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- We provide full data exports to clients.
- End-of-contract process
- We provide a reconciliation budget and end of project debrief and report.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- Yes
- What users can and can't do using the API
- We can pull and push data to systems including IoT sensors, CRM centres, ARCs, fault management, digital care records
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Bespoke development
Scaling
- Independence of resources
- We work with AWS to scale and can provide your own servers that will be built to meet the demand of your product.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Data analytics to include system and data usage, retention and campaign information. Dependant on the service and product we can customise data measurement.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Depending on the service. We provide a variety of data options.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Customers environments are segregated.
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Due the Alexa product being based on consumer platforms availability can't be guaranteed, however, it has been shown over the last few years to be highly available
- Approach to resilience
- Our service and product is built using AWS best practices.
- Outage reporting
- The service is monitored by ourselves and any outage reported directly to a point of contact within the users organisation
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Username and password with two-step verification if required.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We follow ISO27001 standards - although we are not certified.
- Information security policies and processes
- We have internal processes that support our approach to security and details and best practises are listed in our handbooks.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We maintain a change log of environmental controls and operate releases through our release manager.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Multiple tiers of vulnerability management. The Product Security team ensures the security of the system, consults with R&D teams and partners, and protects customer data.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We record all login attempts
- Incident management type
- Supplier-defined controls
- Incident management approach
- Standard incident management
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
By using our service to conduct virtual visits we reduce travel and in turn Co2 emissions.Covid-19 recovery
By deploying our services studies have shown that the use of Alexa for people living independently increases their mood. 81% of people aged 65+ say they feel less alone by using an Alexa-enabled device.
After using Alexa for four weeks participants shared:
20% said feeling of isolation had reduced.
26% increase in reports of cheerful and in good spirits.
This support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.Tackling economic inequality
Through using our platform and Alexa devices we are providing and supporting innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.
Our service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity.Equal opportunity
Through the use of Voice technology we are providing a support mechanism to those living at home without access to digital tools.Wellbeing
By deploying our services studies have shown that the use of Alexa for people living independently increases their mood. 81% of people aged 65+ say they feel less alone by using an Alexa-enabled device.
After using Alexa for four weeks participants shared:
20% said feeling of isolation had reduced.
26% increase in reports of cheerful and in good spirits.
Our systems allow a connection for individuals to family and friends and constant companion in the home.
Pricing
- Price
- £10 to £50 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rob@vocala.co.
Tell them what format you need. It will help if you say what assistive technology you use.