Europa Technologies Limited

viaEuropa Address Validation and Verification

viaEuropa Address Validation and Verification is a service to help manage the capture and processing of up-to-date address data. It supports reference data from Royal Mail (PAF), AddressHub (enhanced PAF) and Ordnance Survey (AddressBase and NGD Address theme). Capture, validate and verify addresses with speed and ease.

Features

• Enterprise-grade address search services.
• Broad range of search types.
• Fuzzy address matching.
• List addresses from a postcode.
• Supports Royal Mail address data (PAF and enhanced PAF).
• Supports Ordnance Survey address data (OS AddressBase, NGD Address theme).
• Adds data enrichment options e.g. UPRN.

Benefits

• High performance with no throttling.
• Query data to get the location information you need.
• Search by UPRN, address, postcode and street.
• Designed for Central Government, Local Government, Emergency Services and others.
• Save effort of maintaining local data holdings.
• Supports the Public Sector Geospatial Agreement (PSGA).
• Supports the Royal Mail Public Sector Licence (PSL).
• Improves onboarding experience.

£200 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhill@europa.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

744645061819960

Contact

Duncan Hill
1932645560
dhill@europa.uk.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any software requiring address validation and verification, and able to connect to an API.
• Cloud deployment model: Hybrid cloud
• Service constraints: None.
• System requirements:
  • Compatible browser
  • HTTPS preferred

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support tickets can be raised by phone, email or online form. Support tickets are answered as quickly as possible and no later than 12 noon on the next working day. Technical Support is provided by our own English-speaking staff from the UK and available from 09:00 to 17:30 UK time, Monday to Friday excluding public holidays in England.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical Support is provided by our own English-speaking staff from the UK and available between 09:00 and 17:30 (UK time), Monday to Friday excluding public holidays in England. Standard support is included at no charge.; ; Priority technical support, including out of hours care, is available free of charge to subscribers of viaEuropa Enterprise 100 and above. This includes a dedicated support telephone number which is dynamically routed to Europa Technologies office-based staff between 09:00 and 17:30 (UK time), Monday to Friday excluding public holidays in England, and to an on-call mobile at all other times.; ; All clients have a named account manager that they can contact directly should they need to.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full API documentation is available. Users are provided with appropriate instructions and samples to enable them to quickly get started. Training is not usually required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: No user data is stored.
• End-of-contract process: At the end of the contract the user account will be terminated and access keys deactivated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: A simple interface which provides address search capabilities and display of multiple results. A useful tool for end users manually researching poor addresses.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Internally tested for users with visual impairments including colour-vision deficiency.
• API: Yes
• What users can and can't do using the API: The API service is setup by default with keys provided to facilitate access. Service endpoints provided for address search and validation with match score provided to indicate confidence of result. Can be integrated with any software supporting REST APIs.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: High level of redundant capacity plus ability to scale where necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: API transaction counts, including request and response status
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: API results are provided in JSON (default) or XML format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The target service level is 99.9% availability. Service credits are offered when the Service is unavailable for periods of 45 minutes or more in any calendar month. You will have one day’s worth of your monthly service fee (calculated pro-rata) credited to your account if the total outage period in a month is 45 minutes or more and an additional day for each additional 30 minutes of downtime up to 50% of your monthly service fee. Further details included in the service agreement.
• Approach to resilience: Multiple redundant servers and datacentres.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: API key.
• Access restrictions in management interfaces and support channels: Username and password credentials required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: API key.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: In accordance with published policy, reviewed annually.
• Information security policies and processes: Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
• Incident management type: Supplier-defined controls
• Incident management approach: Online ticket system integrated with technical support.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Europa Technologies understands the importance of fighting climate change and effective management of the environment. ; Our endeavours in the journey to fight climate change are driven with awareness and commitment in a number of key areas:; Greenhouse gases – our journey to net-zero encompasses achievable activities within and outside the confines of our office, with employees, customers and suppliers. Our net-zero target is set for 2030 and we are working towards PAS 2060 certification. We have conducted an internal audit of international travel and we have re-set benchmarks and justifications to travel at a much higher level.; Waste – we pride ourselves on a strong recycling initiative, with clearly labelled recycling bins in the office. All staff are provided with a reusable coffee cup to prevent the use of disposable cups.; Our business is almost exclusively paperless, and has been for several years. All products and services are delivered to our customers electronically and we have a paperless administrative system.; Water – we understand the importance of conserving water and preventing its waste. As a small business working within the technology sector, our use of water is limited only to drinking water for our staff. ; Environment – we have established an environmental programme named ‘Environmental Legacy’ which includes initiatives directly linked to sales performance and special occasions.; Our ‘Environmental Legacy’ is a tree-planting programme in the UK and overseas. So far it has seen the planting of nearly 6,000 trees. This is measured and reported on every page of our website (https://www.europa.uk.com).; Energy reduction – one of our key environmental goals is to reduce the amount of energy we consume. To this end, staff are empowered to work remotely where practical, thereby reducing unnecessary energy consumption and gas emissions whilst travelling to work.

  Tackling economic inequality

  Europa Technologies understands the importance of tackling economic inequality, specifically by increasing supply chain resilience and capacity. As an SME, the business competes against larger organisations in the following ways:; • Innovation – by embracing new technologies and investing in our own R&D (research and development), we have demonstrated that we can innovate better than our competitors.; • Agility – by being agile we can accelerate the timescale it would usually take to bring new products and services to market.; • Price – by being a lean organisation with lower overheads we can offer products and services at very competitive price points, thereby offering improved value to our clients.; Should contracts be awarded to Europa Technologies then 100% of the supply chain will be from the SME community. This will remain the case throughout the contract term.; Should contracts be awarded to Europa Technologies, this will further support scalable and future-proofed innovation to deliver lower cost and higher quality products. It is anticipated that this will ultimately result in more valuable services being available to public sector organisations at a price point that was not previously achievable.; Europa Technologies will manage and deliver the services using existing, internal resources. Over time, contracts awarded to Europa Technologies may result in the creation of one or more new roles, but this is not necessary nor anticipated at the outset.

  Equal opportunity

  Europa Technologies prides itself on its inclusive approach. All employees, customers and suppliers are valued for their diversity and recognised for the attributes they bring to the working environment. We have always been an equal opportunities employer and our approach to narrowing the disability employment gap is detailed within our equality policy.; By valuing diversity we recognise that we all have complex identities made up of many strands. Within this sits the valuable contribution made by the 17.5% of the UK adult population (i.e. UK adults with a disability) to society as a whole. Europa Technologies is ambitious in embracing the challenge to narrow the disability gap. To be clear, disability covers a multitude of elements and is not only confined to the less than 10% of disabled people who use a wheelchair (DWP). ; Although we are a small company, Europa Technologies has positively recruited from the widest possible pool of working talent. Whilst our workforce is too small to be wholly representative of society, we recognise that an egalitarian approach to recruitment encourages fairness and inclusivity in the workplace as well as improving employee morale and commitment. We embrace and celebrate our differences in a positive environment, and are committed to engage with the needs of our diverse staff, suppliers and customers to enable us to achieve our individual and corporate aims. ; We are beginning our journey to become Disability Confident https://disabilityconfident.campaign.gov.uk/; We develop, promote and deliver employment and training opportunities without discrimination. We celebrate difference as we are mindful of the fact that it challenges conventions and encourages creativity and innovation. For example our product range includes digital maps designed to be accessible to users with colour vision deficiencies (CVD).

Pricing

• Price: £200 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial can be requested for a period of up to 1 month. Subject to Royal Mail Public Sector Licence (PSL) or Public Sector Geospatial Agreement (PSGA) membership.
• Link to free trial: https://www.europa.uk.com/services/viaeuropa/#contact

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhill@europa.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.