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IOCO SOLUTIONS LIMITED

Office 365 Modern Workplace Managed Service

We provide a fully outsourced service to assist your organisation across all facets of Microsoft Office 365 planning, adoption, and management in the cloud..

Our people pride themselves in delivering quality solutions through technical and professional excellence.

Features

  • Office 365 governance
  • Office 365 administration
  • Migrate from SharePoint On-Premise to Office 365
  • Troubleshooting and incident resolution
  • End-user adoption, training and support
  • Business process automation
  • Custom development (Core MVC / JavaScript)
  • Front-end design and development
  • Integration with 3rd party systems
  • Re-develop legacy applications

Benefits

  • Stronger governance
  • More efficient administration of your platform
  • Assistance with aligning your adoption roadmap with your strategy
  • Empowered users
  • Automation of business processes
  • Bespoke integrated solutions that give you the edge

Pricing

£340 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ioco.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 4 4 8 2 9 1 3 9 2 1 7 7 6 8

Contact

IOCO SOLUTIONS LIMITED Mick Morey
Telephone: 0118 206 2938
Email: sales@ioco.uk

Planning

Planning service
Yes
How the planning service works
We provide full business analysis, solution design and architecture services. Our analysts and architects will understand the strategic initiatives within your organisation and help align the capabilities of the Office 365 tool-set.

We ensure adherence of the implementation to agreed architecture and will design according to the requirements of your governance structure.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Office 365
  • SharePoint Online
  • OneDrive
  • Exchange
  • PowerApps
  • Teams
  • PowerAutomate
  • Azure

Training

Training service provided
Yes
How the training service works
We provide training on how to get the most from the Office 365 suite, In particular how to maximise the value of SharePoint Online, Teams and One Drive.
Training is tied to specific services
Yes
Services the training service works with
  • Office 365
  • SharePoint online
  • Teams

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
From an Office 365 perspective, we assist our customers in planning and migrating from on-premise file shares, on-premise installations of SharePoint and from other systems to Office 365. We can also assist in the migration of your Exchange and Active Directory.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Office 365
  • SharePoint
  • Exchange
  • Active Directory

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
IOCO offers quality assurance services tailored to the needs of the solution or offering and can include:
Test strategy development
Test planning
Test analysis and design
Test implementation
Test execution and reporting
Test monitoring and control

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
IOCO has cloud based service desk that is manned by a team of subject matter experts for the following services:

DevOps Support
Cloud Administration
SharePoint Administration
SQL Administration
Security Administration
Mimecast Administration
Zscaler Administration

Tickets can be submitted via email or web chat functionality. Notifications are sent back to the requester on progress of the ticket during the support process.

Service scope

Service constraints
Support is available remotely during normal working hours

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times Severity 1 - 1 Hour, Severity 2 - 4 hours, Severity 3 - 8 hours, Severity 4 - 1 Business Day or as per service catalog
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The Office 365 Modern Workplace Service is fully supported by iOCO’s 24/7 Service Desk providing a single point of access for all incidents and requests. The service is available via telephone or email .

Responses are prioritised and addressed in line with the service levels detailed in the Service Level Agreement document. All engagements have a named Service Manager for engagement and escalations with a Technical Service Manager who attend service review meetings.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Managed services can aid in fighting climate change by optimizing resource usage, enhancing efficiency, and reducing waste in IT operations. Through centralized management and automation, managed services can help organizations minimize their environmental footprint by improving energy efficiency, reducing emissions, and promoting sustainable practices across their IT infrastructure.

Pricing

Price
£340 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ioco.uk. Tell them what format you need. It will help if you say what assistive technology you use.