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sms technology

Operational area management software

A fully customisable solution allowing organisations to digitalise operational areas for compliance recording and KPI metrics. A net zero service provider to not affect scope 3 emissions as well as enabling quantified reductions to site emissions from existing processes

Features

  • Geo location
  • Barcode scanning
  • Real time reporting
  • app based
  • analytics
  • Customisable

Benefits

  • Net zero
  • Easy to implement and train 3 hours for admin
  • easy to train operators 10 mins
  • Training videos
  • no hidden costs
  • can be hosted locally

Pricing

£20 a licence a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwilliams@sms-tech.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 4 4 8 5 3 9 5 4 5 7 8 3 1 7

Contact

sms technology peter williams
Telephone: 07398542310
Email: pwilliams@sms-tech.org

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No service constraints
System requirements
Any hardware with wifi or 4g+ connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support is prominently required on set up only once product is in we have not needed to support for issues but for retraining new members- we have developed a training suite in the platform which can be accessed 24-7 to reduce the need for retraining support and costs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite or online training - as well as access to a training suite and how to manual
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be transferred to another server for archiving or can be set up in there own server from the start with product licenses.
End-of-contract process
Included in the price of the contract is set up, training, license's - additional licenses can be purchased - hosting of the data - data can be hosted locally with a higher up fornt cost but reduced ongoing costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
On mobile devices capture feature and training suite - on desk top admin level access to create new forms and questionnaires, plus analytic dashboards.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The system is fully customisable allowing any documentation to be created to buyers requirement.

Admin are the only ones allowed to customise forms however view of the system light/dark mode can be customised per user

Scaling

Independence of resources
The product is hosted in Azure so no scaling issues - Several clients are also on there own servers

Analytics

Service usage metrics
Yes
Metrics types
Administrators are able in settings see usage of the system
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via csv or PDF
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have a 4 hour system availability in place - Refunds available and defined in contractual start
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Set at admin level of buyer in the organisation
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation
ISO/IEC 27001 accreditation date
01/02/2022
What the ISO/IEC 27001 doesn’t cover
Currently undergoing latest level of standard moving to iso27001 2022 will achieve accreditation at the end of March 2024 - currently on ISO 27001 2016

No exclusions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Inline with ISO27001 2022

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change logs are built in when documentation is changed
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We do 6 monthly penetration testing
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
6 monthly testing with critical developments to correct issues
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Tailored to client requirements

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are a net zero supplier and can quantify emissions reductions of our clients

Tackling economic inequality

We support many local charities as part of our CSR policy

Equal opportunity

We have an equal opportunity policy in place which is monitored as part of management reviews

Wellbeing

We review staff well being as part of our internal policies

Pricing

Price
£20 a licence a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwilliams@sms-tech.org. Tell them what format you need. It will help if you say what assistive technology you use.