Harrison James IT Services LTD

Observability Implementation

Our Observability Implementation service empowers organizations to enhance visibility, detect issues, and optimize performance across their digital infrastructure. Leveraging industry-leading tools and expertise, we tailor solutions to meet your specific needs, ensuring seamless integration and maximum impact.

Features

• Assessment and Planning: Tailored implementation plan development.
• Tool Selection and Configuration: Choose and configure optimal observability tools.
• Deployment and Integration: Managed deployment with seamless integration.
• Customization and Optimization: Tailor solutions, continuously optimize performance.
• Training and Enablement: Comprehensive training and support for teams.
• Monitoring and Support: Ongoing monitoring and support services.

Benefits

• Enhanced Visibility: Comprehensive insights into system performance.
• Proactive Issue Detection: Detect and address issues preemptively.
• Improved Decision-Making: Informed decisions based on real-time data.
• Optimized Performance: Identify and enhance system performance.
• Streamlined Operations: Efficient monitoring processes and workflows.
• Scalability and Flexibility: Scalable solutions adaptable to evolving needs.

£350 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

745141338520671

Contact

James Warren
020 3667 3666
jwarren@harrisonjamesit.com

Planning

• Planning service: Yes
• How the planning service works: Planning services for cloud migration include:; ; Infrastructure assessment and readiness evaluation.; Strategy development aligned with business objectives.; Tool selection for cloud migration planning and execution.; Migration roadmap creation with clear steps and timelines.; Risk assessment and mitigation strategies.; Cost analysis and optimization planning.; Staff training and readiness for cloud adoption.; Compliance and security planning for cloud environments.; Performance benchmarking and testing plans.; Communication and stakeholder engagement strategies.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • Google cloud
  • AWS

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service facilitates service migration to the cloud by:; ; Assessing current infrastructure and application readiness.; Developing a migration strategy aligned with business goals.; Selecting appropriate cloud platforms and services.; Planning and executing the migration process seamlessly.; Ensuring data security and compliance throughout migration.; Conducting performance testing to optimize cloud performance.; Training staff for efficient cloud utilization.; Providing ongoing support post-migration for smooth operations.; Monitoring and optimizing cloud resources for cost-efficiency.; Facilitating continuous improvement and adaptation to evolving cloud environments.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Google Cloud
  • AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This service can assist with:; ; Functional testing to ensure service reliability and functionality.; Performance testing to assess service response times and scalability.; Load testing to simulate high traffic scenarios and capacity handling.; Stress testing to evaluate service resilience under extreme conditions.; Security testing to identify vulnerabilities and ensure data protection.; Compatibility testing across various cloud platforms and environments.; User acceptance testing to validate service usability and satisfaction.; Regression testing to ensure service integrity post-migration.; Accessibility testing to ensure inclusivity and compliance.; Continuous monitoring and optimization for ongoing service performance improvement.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Resource Availability: Adequate staff for migration and testing.; Budget Constraints: Allocation for migration costs, testing tools, and resources.; Time Constraints: Aligning migration timelines with business objectives and schedules.; Security and Compliance: Ensuring data protection and regulatory compliance during migration.; Compatibility Issues: Addressing compatibility challenges with existing systems and tools.; Potential Downtime: Minimizing disruptions to operations during migration.; Scalability: Ensuring cloud solutions can accommodate future growth and demand.; Training Needs: Providing training for staff to adapt to new cloud environments.; Stakeholder Communication: Effective communication channels for updates and escalations.; Continuous Improvement: Strategies for ongoing optimization and adaptation to cloud environments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 24/7

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Dynatrace, Apica, Kentik, Elastic, Servicenow

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Covid-19 recovery; ; Providing cost effective services that help reduce operating costs and improve quality is one of the key aspects to helping the UK economy recover

Pricing

• Price: £350 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.