ACUTEC LIMITED

Acutec Time and Attendance

ACUTEC Attendance is a biometric attendance and absence software package or clocking in system which will enable you to really understand what is happening with your business.

Features

• Staff Monitoring
• Easy HR Reporting
• Visitor Door Entry
• Face recognition entry

Benefits

• Improved Health & Safety
• Buddy Clocking Prevention
• Monitor Absenteeism
• Healthier Work / Life Balance
• Optimal Hygiene through facial recognition
• Fire role call list

£1,500.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roche@acutec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

745522911325523

Contact

Mr Chris Roche
01675469020
chris.roche@acutec.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Payroll software, door entry maglocks
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Ongoing support is required for software updates, timings of which can be tailored by user specific requirements.
• System requirements:
  • Biometric Scanners required for each location / access point
  • Web based application
  • App available for Android and iOS
  • Internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon - Fri 8am - 6pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available through ACUTEC website
• Web chat accessibility testing: Utilisation of a specialist Web Chat hosting company
• Onsite support: Yes, at extra cost
• Support levels: Technical Account Manager assigned. ; ; Support available Mon - Fri 8am to 6pm. Support outside these hours is chargeable
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full face to face set up, onboarding and training is available on site.; ; Online training can be utilised as an alternative to face to face training if required
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A ticket must be logged with ACUTEC service desk and data can be extracted with 24 hours
• End-of-contract process: The contract is usually on a 12 month, rolling basis, which automatically reviews unless cancelled with 3 months notice

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Bespoke user and management interfaces
• Accessibility standards: None or don’t know
• Description of accessibility: User can 'clock in and out' using facial or fingerprint recognition, including multi site location or WFH with geo tagging.; ; User can request holiday or appointment absence to line managers through the app.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Full Customisation is available, subject to additional cost, through our in house development team

Scaling

• Independence of resources: The system is web based, hosted in Microsoft Azure, where we have unlimited resources

Analytics

• Service usage metrics: Yes
• Metrics types: Full reporting and metrics are provided as standard within the system at both employee (user) level and management (buyer) level
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported by sending a ticket to the ACUTEC service desk, where data will be exported within 24 hours
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not available - biometric

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA is 99% availability and to date, this has not being breached. System availability is subject to the correct use and maintenance of hardware by the user / buyer.
• Approach to resilience: Available on request
• Outage reporting: Reporting is available within the interface and/or by email if required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Biometric scanning
• Access restrictions in management interfaces and support channels: Password controlled management reporting tools allow access for management to view and amend data and priviledges
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QSL
• ISO/IEC 27001 accreditation date: 08/02/2022
• What the ISO/IEC 27001 doesn’t cover: All service are covered by ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We collate all requirements to ensure that relevant components are tracked in conjunction with a timeframe for releasing updates, where applicable.; We manage internal and external testing of components and the system periodically using a staging website, encoded within Azure and encrypted database with SSL certificates.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We perform regression testing in house to asses potential threats and also employ penetration testing by third party to thoroughly mitigate external threats.; ; Up to date patches are deployed dependent on the severity of the threat, with 2 hours if critical.; ; We actively monitor Microsoft threat release documentation to ensure we are aware of potential external factors which may affect service as well as monitoring Common Vulnerabilities and Exceptions (CVE) lists to find security issues. ; ; Additionally, we monitor the package maintainer's release schedules for security vulnerabilities and releases.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Identification of compromises can be via user notification or by monitoring of internal logs within system. This process is automated.; ; Depending on severity, response is within 15 mins for critical incidents, with the incident being logged, and affected users informed electronically. Reporting can be added to this process for management and all users are informed once the system is fully operational.
• Incident management type: Undisclosed
• Incident management approach: As the system is bespoke in nature, there is no pre defined process. Users can report issues through the system or through the ACUTEC helpdesk, where reports can be issued to management

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  At the heart of ACUTECs ethos lies a profound commitment to fostering opportunity, entrepreneurship and through our delivery of wholistic technology solutions for business facilitating the growth of emerging enterprises, thereby contributing to the economic vitality within our region. We have strategically forged robust connections with various community entities, academic institutions, and vocational training providers, leveraging these alliances to stimulate a conducive environment for person development and promoting a diverse workforce.; One pivotal aspect of our approach is the creation of employment avenues, especially targeting individuals encountering impediments to workforce entry and those situated in economically disadvantaged locations. By proactively engaging with such demographics, we endeavour to dismantle barriers to employment and forge a spirit of inclusivity within our operation.; In collaboration with esteemed institutions like Birmingham City University, we are embarking on initiatives aimed at establishing pathways for students hailing from underprivileged backgrounds to access placement opportunities within ACUTEC's range of departments including technology, sales, and business finance. Our concerted efforts, including active participation in university-hosted career expos and sustained dialogue with faculty and student bodies, are designed to not only cultivate professional growth but also address the prevailing skills deficit endemic to the technology sector.; Our relationships within the supply chain ecosystem enable us to offer industry-recognised certifications and qualifications. By harnessing the collective expertise and resources of our partners, we are able to equip budding professionals with the requisite skills and credentials vital for success in today's competitive landscape.; The multifaceted approach ACUTEC have adopted to nurturing students, apprentices and general workforce goes beyond business interests, embodying a steadfast commitment to social responsibility and sustainable economic development. Through close collaborations and targeted interventions, we aspire to create a transformative ripple effect, encouraging the emergence of thriving employees and apprentices and fostering a climate of prosperity for all.

Pricing

• Price: £1,500.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Demonstration system, with dummy data to show the interface and reporting capabilities

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roche@acutec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.