VerseOne Group Ltd

VerseOne Prodigy AI for AI-Powered Content/Image Creation and Management and More

Prodigy AI is a growing suite of AI-driven tools designed to assist with: content creation and management, e.g. through integration with Large Language Modules (LLMs) like ChatGPT, and auto-governance and compliance, e.g. through automatic deletion of out-of-date documents, and usage prediction through smart pattern detection and trend analysis.

Features

• LLM-assisted text content creation, summaries and editing to user-defined rules
• LLM-assisted tagging and Sentiment analysis for faster feedback
• LLM-assisted image alt tag and caption creation and editing
• LLM-assisted image and media creation and meta-data
• Anonymised behavioural data collation and analysis
• Anonymised pattern recognition and trend analysis for predictive behaviour
• Targeted content delivery via usage data and AI-based algorithms
• AI-assisted maintenance of content via user-set rules-based algorithms
• AI-assisted analysis of searches and user intent
• AI-assisted workflow management through user-set rues and LLM analysis

Benefits

• Huge time-savings in content creation and management
• Fast research and knowledge sharing across multiple available sources
• Automated image alt tagging for increased and effortless Accessibility compliance
• Improved knowledge-sharing by targeted delivery of information to required users
• Time-savings for staff through active content delivery rather than searches
• Increased productivity through AI-assisted business intelligence
• Improved service delivery through predictive resource requirements
• Content curation delivers financial savings through increased digital system lifecycles
• Sentiment and content analysis enable faster and more transparent consultations
• Modular and usage-based pricing for value and return on investment

£1,500 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

745555354711203

Contact

Customer Success Team
01483961208
sales@verseone.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Provides enhanced integrated services to VerseOne DXP products, including VerseOne CMS, VerseOne Autevo Integration Platform, and VerseOne Business Process Automator — which power core sector solutions such as customer portals, organisational intranets and websites, and other line of business solutions.
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Web browser and internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All customers are supported in line with a Service Level Agreement. The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays): P1: Target response 30 mins—Time to resolve 4 hours P2: Target response 30 mins—Time to resolve 1 day P3: Target response 30 mins—Time to resolve 5 days P4: Target response 30 mins—Time to resolve 10 days. See Service Definition document for more.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: VerseOne prides itself on an in-depth knowledge of all aspects of accessibility with regard to design, implementation, content management, and web software design. VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Web chat accessibility testing: VerseOne prides itself on an in-depth knowledge of all aspects of accessibility with regard to design, implementation, content management, and web software design. VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Onsite support: Yes, at extra cost
• Support levels: All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA. The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays): P1: Target response 30 mins—time to resolve .5day; P2: Target response 30 mins—time to resolve 1 day; P3: Target response 30 mins—time to resolve 5 days; P4: Target response 30 mins—time to resolve 10 days. As part of our G-Cloud service, we provide an uptime of 99.9% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis. Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels. We allocate an engineer to each issue and they stay with it until resolution.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: In addition to our great solution, VerseOne offers support and guidance throughout journey based on our ISO accredited implementation methodology. We offer a wide range of professional services including, stakeholder workshops, user journey mapping, creative and digital design services, project management and training. VerseOne provides a wide variety of training courses, including ‘Train the Trainer’, to empower users with tools and knowledge to enhance the deployment of their complete web solution. Each course is carefully designed to address your specific content management needs as well as support software users of all skill levels and access permissions. The training would be tailored to your website and/or intranet requirements, concentrating particularly on document management and content editing, as well as how to modify the look and feel of the site.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, VerseOne can provide an extract of the database, and all media held in the CMS. Alternatively, users can download assets (documents, images, video, audio, etc) from within the CMS. VerseOne CMS has an advanced content search in the interface, which supports building up Boolean search phrases for searching and filtering by attributes including (but not limited to): Content type, Content and individual content fields, Headline, Author, Date created, Date modified, Filename, Categories, Status, Metadata. All items can be exported as a CSV.
• End-of-contract process: There are no additional costs when the contract ends, unless the client requests services outside those detailed within the End of Contract data extraction or as detailed in the Call-off contract. VerseOne will work with our customers to ensure a smooth transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service “Mobile first”, responsive web design (RWD) and progressive enhancement principles have been part of VerseOne's DNA since 2010. Websites, intranets and portals built and maintained through VerseOne CMS are always designed to be fully mobile responsive out of the box, to support mobile, tablet and desktop devices. VerseOne CMS is a powerful, enterprise-level CMS and whilst it can be used on a mobile phone, the user interface is optimised for desktop and tablet use. VerseOne continue to improve the experience on mobile devices, and these are rolled out in the seamless, free of charge upgrades.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Secure and intuitive graphical user-interface accessed through a web browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: VerseOne prides itself on an in-depth knowledge of all aspects of accessibility with regard to design, implementation, content management, and web software design. VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• API: Yes
• What users can and can't do using the API: Read and write access to all entity models through a securely authenticated REST API with Swagger-style documentation.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: VerseOne software can be customised and configured in a number of ways, with parameters specifically defined within each function.; Customisation is through the web-based user interface, and can be carried out by authenticated and authorised users, usually VerseOne DXP Administrators.; For Prodigy AI, customisation is specific to the Modules installed but include (not limited to): topics for content generation, reading age (Accessibility compliance), length of article, specifics of image subjects, length of alt tags, metrics to measure, content governance rules (user-set and pre-defined "recipes") and more.

Scaling

• Independence of resources: In line with VerseOne’s ISO commitment to quality and customer satisfaction across all of its products and services, VerseOne partners with one of the world's largest hosting companies to provision its own private cloud. This secure solution consists of dedicated hardware, dual firewalls, and dedicated Media shares storage. This cloud environment is suitably provisioned with burstable bandwidth and expandable resources so that VerseOne can ensure that traffic spikes do not affect resilience or speed. Any detected issues are dealt with as a P1 priority. The database is delivered ‘as a service’ meaning database hardware will automatically resize for load.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics, LLM service token usage, auto-governance rulesets run, and more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We provide a complete export of all content held in the platform. This would be used primarily for migration to another platform. Alternatively data can be exported via the API itself into a dedicated client.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • SQL backup file
  • No-SQL backup file (depending on the data to be extracted)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VerseOne's hosting partner is Microsoft Azure and offers 99.9% guaranteed network uptime. VerseOne offers 99.9% server uptime, and 99% application uptime (excepting scheduled maintenance). Any refunds would usually be as credits against other VerseOne Group services.
• Approach to resilience: In line with VerseOne’s commitment to quality and customer satisfaction across all of its products and services, VerseOne partners with one Microsoft Azure to provision its own environment within the Azures Public Cloud. This secure solution is a private environment comprised of its own firewall, load balancers and virtual machines all built on Microsoft state-of-the-art resilient infrastructure guaranteeing 99.9% uptime. Public clouds offer vital advantages for reliable hosting, which are passed on to all VerseOne customers:
• Outage reporting: VerseOne uses an internal tool for proactive site and application management. Application and site health is monitored through a dashboard and outages are displayed on a screen within the office, and key staff are simultaneously alerted through email. For any significant outage, VerseOne will pro-actively contact customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: VerseOne DXP Authentication can be customised and configured in a number of ways, with parameters specifically defined by administrators.; Most authenticated functions are delivered through seamless Single Sign-On (SSO) via federated Identity Providers such as Microsoft Active Directory or NHS Mail.
• Access restrictions in management interfaces and support channels: VerseOne DXP Authentication can be customised and configured in a number of ways, with parameters specifically defined by administrators.; Access to the VerseOne DXP Admin Panel is either through username and password, or authenticated through seamless Single Sign-On (SSO) via federated Identity Providers such as Microsoft Active Directory or NHS Mail.; Access to customer system user interfaces by VerseOne Support Staff is via a One-Time Password with automated expiry. Access to databases and other storage is restricted to qualified Technical Support Staff, and is via Secure VPN, SSH keys, and monitored in line with our ISO 27001 certification.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: For SSO systems, customers can authenticate through their Microsoft Active Directory (AD) Federated Services identity or, preferably, OpenID Connect (OIDC): this allows for Microsoft security policies to be enacted, using 2-factor auth. Where access is via username and password, customers can switch on Multi-Factor Authentication (MFA) via email or SMS.; Access to customer system user interfaces by VerseOne Support Staff is via a One-Time Password with automated expiry. Access to databases and other storage is restricted to qualified Technical Support Staff, and is via Secure VPN, SSH keys, and monitored in line with our ISO 27001 certification.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS (Certified Quality Systems) Limited
• ISO/IEC 27001 accreditation date: 18/3/2021
• What the ISO/IEC 27001 doesn’t cover: All areas covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS Security and Data Protection Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All information security policies and processes are documented as part of our ISO27001 and ISO9001 accreditations. VerseOne's Infrastructure Manager has responsibility for security policies which are internally audited as part of our compliance audit schedule. VerseOne's Legal, Compliance and Strategic Projects Officer reports directly to the VerseOne Board and reports any security and compliance issues. In line with VerseOne's ISO processes, all staff receive a set of standard training sessions at the point they are recruited, and this includes secure work practices; in addition, they are required to read and sign VerseOne's Data Protection and Security Policies, and adherence to these policies is a condition of the contract of employment. In addition, VerseOne staff receive annual refresher training. As a company we are registered with the Data Protection Registrar. Where an issue requires escalation, we have a set of identified processes as part of our critical incident process. One of the key advantages of working with VerseOne is that we keep the barriers to communication as low as possible—commensurate with delivering services efficiently to our whole client base.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Version control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess potential threats through proactive monitoring of logs and security advisories from major partners/suppliers in the security sector. Customers also regularly carry out Penetration Tests on their VerseOne CMS instances. Any issues are carefully assessed by the VerseOne Technical team, and patches are rolled out to all customer instances. We can deploy patches in minutes, but we would assess the risk posed by the particular vulnerability and decide the most appropriate schedule. Typically patches are applied bi-monthly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: If we find a potential compromise as part of our ISO 9001 processes, our incident management process would be triggered. From that point, the speed of response would be agreed between the engineers and the incident manager—but any incident is typically categorised as an "all hands" P1 support issue, escalated to the Chief Technical Officer and, if required, to the Executive Board.
• Incident management type: Supplier-defined controls
• Incident management approach: The majority of incidents are handled through the helpdesk. This streamlines incident management, tracking and resolution. Supportive questions help us gather essential information. Users rate the severity via impact on their business processes. For critical incidents, on-duty incident managers assess the situation and any affected customer(s), and create a communication list for the incident. They will: • instigate conference calls • document a high-level view of problems • ensure resolution of the issue within SLA • be involved in the debrief • provide incident reports on resolution All communications are available within the service desk portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Resource Efficiency: We lessen our environmental impact by eliminating our use of single use products and in waste disposal by using suppliers who actively reduce our waste to landfill through their comprehensive recycling programs. As a software organisation we make minimal use of in-house hardware other than as tools for our staff, however we responsibly reuse and recycle old and dated hardware including donations to charitable organisations that recycle for reuse in developing countries. Furthermore, we aim to minimise technology waste resulting from the hardware which supports our solutions via a partnership with Microsoft using their leading global Cloud platform Azure. They have made ambitious environmental commitments and progress, including increasing their reuse and recycle rates of all cloud hardware to 82% and aiming to reach a 90% recycle rate by 2030. Further they have committed to eliminating all single use plastic by 2025. ; Climate Action: We mitigate climate change by integrating climate resilience measures into our business strategies. Our offices are powered by 100% renewable electricity verified by the Carbon Trust. To minimise transport emissions, we support flexible working and have located our offices next to a major public transport hub and participate in the cycle to work scheme to minimise emissions from commuting. Our solutions are written to minimize computer resource usage and after significant investment all our offerings are now delivered as SaaS on the Microsoft Azure platform. This removes the need for site visits requisite for on premise solutions and enables all our customers and solutions to leverage Microsoft Azure’s environmentally friendly managed Cloud platform. Azure’s platform has already achieved carbon neutrality for its data centre operations and is looking to remove its entire historic carbon footprint by 2050 via accredited carbon offset initiatives.

  Covid-19 recovery

  VerseOne was founded with a single vision: to empower and improve the lives of individuals who rely on the NHS, Social Housing and other Care providers. Aligned with the NHS long-term plan, “Empowerment” drives our digital transformation solutions which aim to deliver straightforward and jargon free information in a form personalised to respect the unique needs of every individual. ; a. Support people and communities to recover: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently. Further, we have championed Accessibility for over twenty years since our incorporation and run free events to raise awareness and offer advice to promote greater adoption, thus facilitating better access to digital services for vulnerable members of society. ; b. Support organisations and businesses to and recover: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently irrespective of their location. ; c. Support physical and mental health: Our services digitize and empower the users of NHS services and staff to access information and support services more quickly and efficiently. Empowerment of every individual within our communities and positive social change has always been a central tenet of everything we do.; d. Improve workplace conditions: As a result of a deliberate and significant investment, ALL VerseOne solutions are written to minimize computer resource usage and are delivered as SaaS on the Microsoft Azure platform. We support flexible working for all our staff and users. All of our services can be access via the “Cloud” from any connected location and further we have located our offices within a 5 minute walk of a major public transport hub as well as participating in the cycle to work scheme to minimise emissions from commuting.

  Tackling economic inequality

  We have championed Accessibility for over twenty years since our incorporation and run free events to raise awareness and offer advice to promote greater adoption, thus facilitating better access to digital services for vulnerable members of society. ; Community Engagement: We actively engage with the communities to create positive social impact through philanthropy, volunteering, and strategic partnerships. These include:; a. VerseOne Communities and Charities Fund: VerseOne is committed to making direct cash donations to help fund our customers’ existing community support and charitable initiatives. We will donate up to 5% of every new solution on a matched funding basis. Recipients of donations from the fund include Centre 56 a domestic abuse nursery supporting families who are experiencing abuse or are in crisis. ; b. VerseOne Innovation Fund: The VerseOne Innovation Fund provides seed capital and technical/logistical resources to support early-stage businesses with novel and unique Intellectual Property (IP) that provide innovative and complementary ways to make a positive and meaningful impact to people’s lives in the field of digital health and other related socially responsible areas. The Fund has backed VR developments with the Cornwall Partnership NHS Trust.; c. VerseOne is an active and ongoing corporate sponsor of the EY Foundation, an independent charity whose pioneering program has supported over 16,000 young people from low income backgrounds to get paid work experience, employability skills training and career guidance.; Professional standards: Our long-term commitment to the highest professional and security standards is evidenced by VerseOne’s accreditation by globally respected and independent bodies including ISO9001:2015 Organisational Processes and ISO27001:2013 Information Security standards and Cyber Essentials. We uphold global data protection and privacy requirements, including the EU’s General Data Protection Regulation (GDPR) and train staff on ethical business practices such as the detection of money laundering and have a zero-tolerance approach to bribery and corruption.

  Equal opportunity

  We foster a diverse and inclusive workplace where all employees are treated with respect, dignity, and fairness, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other characteristic. We have clear equality, diversity and inclusion policies which are supported by our senior team. Our policy is underwritten by action.; a. VerseOne is an active and ongoing corporate sponsor of the EY Foundation, an independent charity whose pioneering program has supported over 16,000 young people from low income backgrounds to get paid work experience, employability skills training and career guidance. ; b. In partnership with Hereford and Worcester NHS Foundation Trust and the National Lottery we have developed the Digital Life Stories Platform which celebrates and shares the memories and stories for those members of our community living with memory loss, dementia and cognitive impairment helping them to Live Well.; c. VerseOne is sponsoring and supporting a nascent charity organisation called EQOL aimed at providing quality of life and access to opportunities for Neurodivergent adults.; d. VerseOne champions the training and education of our teams on topics such as allyship, anti-bias and empathy to improve self-awareness and inclusive behaviours in our workplace.

  Wellbeing

  We prioritise the health, safety, and well-being of our employees by providing a safe work environment, promoting work-life balance through flexible working, and offering opportunities for professional development and advancement. We know that being at our best means dedicating equal effort on both our mental and physical well-being. We provide an employee benefits package including a 24/7 helpline offering confidential counselling and legal assistance, on-line GP appointments and significant health club discounts. We are certified by the Living Wage Foundation and accredited by Investors in People and in conjunction with the active Staff Council the company has expanded staff training supported by a monthly allocated budget, funded more social activities and implemented company-wide communication initiatives as part of a program of continual improvement in our working environment and a focus on the mental and physical well-being of our staff.; The Board meets regularly with the Employee Council to debate and agree actions to improve employee wellbeing based on input and feedback at the grassroots level and has supported recent suggestions including a weekly company-wide communication forum, the provision of healthy office snacks and the implementation of a comprehensive employee rewards program – the “VerseOner Rewards Club.” This is a peer-to-peer reward program which recognises and reinforces exemplar behaviour towards fellow team members and customers. It delivers regular prizes and the potential to qualify for the award of share options in the company.

Pricing

• Price: £1,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.