Audiem

Audiem

Audiem is a cloud-based SaaS platform that analyses employee, visitor or service-user feedback to identify sentiment, themes and improvement opportunities. It uses AI to help workplace, estates and facilities teams turn unstructured text into actionable insight to improve wellbeing, inclusion and performance across offices, healthcare, education and custodial environments.

Features

• AI-powered sentiment and theme analysis of open-text feedback
• Upload or integrate surveys, helpdesk logs, and comment data
• Deterministic AI models ensuring consistent repeatable insights
• Workplace Mix™ framework categorising people, space, and technology drivers
• Advanced filtering, search and cross-comparison of feedback datasets
• Secure cloud hosting on Microsoft Azure infrastructure
• Multi-user access with role-based permissions
• Built-in data protection aligned with GDPR and UK government standards
• Integrates with existing FM/workplace data collection systems
• Easy-to-navigate dashboards for exploring workplace insights and trends

Benefits

• Identify key workplace/FM issues from large feedback volumes
• Understand sentiment and themes across teams, sites, and time
• Make faster, evidence-based decisions on workplace/FM improvements
• Demonstrate measurable impact of estates and FM initiatives
• Improve employee, visitor, and patient experience through insight
• Engage stakeholders with clear, accessible workplace/FM intelligence
• Combine feedback sources to reveal trends and root causes
• Support inclusion, wellbeing, and productivity through data insight
• Reduce analysis time and manual effort in feedback review
• Ensure consistent, transparent results using deterministic AI models

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@audiem.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

745762185813547

Contact

Chris Moriarty
+44 7506 870578
hello@audiem.io

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Audiem can integrate with or ingest data from existing feedback and workplace systems, including employee surveys, helpdesk or CAFM platforms, Microsoft Forms, and other text-based feedback tools. This enables organisations to bring multiple data sources together in one place for consistent sentiment, theme, and workplace/FM insight analysis.
• Cloud deployment model: Public cloud
• Service constraints: Audiem is a cloud-based SaaS platform accessed via a standard web browser and stable internet connection. The service operates on Microsoft Azure and may occasionally require short planned maintenance windows, notified in advance. Performance depends on network connectivity and data upload size. The platform supports commonly used modern browsers and is optimised for desktop use. Mobile or tablet functionality is limited to dashboard viewing. Users require valid login credentials and appropriate role-based permissions. Integration or data ingestion from third-party systems depends on format compatibility and secure data transfer arrangements agreed during onboarding.
• System requirements:
  • Stable internet connection for browser-based platform access
  • Modern web browser (Chrome, Edge, Firefox, Safari latest versions)
  • User login credentials issued by authorised administrator
  • Access to Microsoft Azure-hosted environment via HTTPS
  • Minimum screen resolution 1280x720 for optimal dashboard viewing
  • JavaScript and cookies enabled for full platform functionality
  • Data files in supported text or CSV format for upload

User support

• Email or online ticketing support: Yes
• Support response times: Audiem provides email-based support during UK business hours (Monday–Friday, 09:00–17:00 GMT, excluding public holidays). We aim to acknowledge all support requests within 4 working hours and resolve most issues within one business day. Critical incidents are prioritised immediately. Queries received outside office hours or on weekends are reviewed the next working day. Support requests are logged, tracked, and managed by our internal technical and client success teams to ensure prompt follow-up and resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Audiem provides a single tier of comprehensive support included within all subscriptions. Support covers technical assistance, user queries, and general system guidance. Users can contact our support team via email, telephone, or pre-arranged online meetings during UK business hours (Monday–Friday, 09:00–17:00 GMT, excluding public holidays).; ; All support requests are acknowledged within four working hours and prioritised by impact. Critical incidents are addressed immediately, with progress updates provided until resolution. Routine issues are typically resolved within one business day.; ; Each client account is managed by a named Client Services team member who acts as the primary contact for service onboarding, data uploads, and user adoption. Technical queries are escalated to our product engineering team where required.; ; Onsite support, training, or presentation sessions can be arranged at extra cost. Enhanced support arrangements, such as extended hours or dedicated technical resource, can be agreed for enterprise clients under separate contract.; ; Audiem’s support service is included at no additional cost for all standard licences, ensuring responsive, consistent help from a dedicated team familiar with each client’s configuration and data environment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new Audiem clients receive a structured onboarding process supported by our client success team. During setup, we guide users through data preparation, upload processes, and dashboard navigation. We provide an initial online walkthrough to introduce key features, explain the Workplace Mix™ framework, and demonstrate how to filter, interpret and share insights.; ; Online training sessions can be arranged for different user groups, including administrators, analysts and workplace/FM teams. Comprehensive written and video user guidance is supplied to all customers, covering account setup, permissions, data management and reporting.; ; Audiem also provides optional onsite sessions for stakeholder presentations, data familiarisation or wider team adoption, available at extra cost.; ; Each organisation is assigned a named client contact for questions, configuration support and best-practice advice. Ongoing support is included in all subscriptions via email, phone or online meetings during UK business hours.; ; This onboarding approach ensures users quickly become confident using Audiem to explore feedback, identify themes, and create actionable workplace and FM insights.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, clients can extract all data held within Audiem through the platform’s export functionality or by requesting a full data export from our support team. Users with administrator permissions can download feedback datasets, processed results and summary insights in standard open formats such as CSV or Excel.; ; If preferred, Audiem can provide a complete, encrypted export of all customer data, including uploaded feedback and metadata, via secure file transfer (SFTP) or other mutually agreed methods.; ; Buyers are notified in advance of contract end dates to ensure sufficient time for data extraction. Audiem retains client data for a maximum of 30 days following contract expiry to allow safe export and confirmation of receipt. After this period, all customer data is securely deleted from our systems in accordance with GDPR and ISO 27001-aligned data retention and disposal policies.; ; Assistance with data extraction, transfer or validation is included within standard support, with additional consultancy available for complex or large-scale exports.
• End-of-contract process: At the end of the contract, Audiem will provide the buyer with advance notice and guidance on data extraction and account closure. All client data remains fully accessible until the agreed contract end date. Buyers can export their datasets and results directly through the platform or request a full export, which is included at no additional cost.; ; Once confirmation of successful data extraction is received, Audiem will deactivate user accounts and securely delete all customer data from its systems in line with GDPR and ISO 27001-aligned retention and disposal procedures.; ; Support for data export, verification and closure is included within the contract price. If required, Audiem can provide additional consultancy services—such as assisted data migration, extended data retention beyond the 30-day standard period, or integration into alternative analytics environments—under a separate statement of work.; ; At renewal or re-procurement, existing configurations and user permissions can be retained to ensure continuity. The client success team will coordinate all offboarding activity to ensure a secure, transparent and well-managed transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Audiem can be accessed on mobile devices via a web browser. The platform uses a responsive design that automatically adjusts dashboards and layouts to fit smaller screens, ensuring readability and core functionality. Some advanced features, such as detailed filtering, data upload and configuration settings, are optimised for desktop use due to screen size and interface limitations. No dedicated mobile application is currently provided. Users can view dashboards, insights and summary reports on mobile or tablet browsers, with full functionality available through the desktop interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Audiem provides a secure, browser-based interface for authorised users. The dashboard allows users to upload feedback data, explore sentiment and themes, and generate visual summaries and reports. Navigation is simple and intuitive, with search and filtering tools to help locate insights quickly. The interface supports role-based access controls to manage visibility and permissions. Designed for workplace, FM and estates teams, the interface is optimised for desktop browsers and automatically adapts for tablet or mobile viewing. No installation or specialist configuration is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Audiem’s interface has been developed in line with WCAG 2.2 AA principles for accessibility. The platform uses clear visual hierarchy, high-contrast colour schemes, and keyboard navigation for key functions. We regularly test new interface updates internally for readability and screen-reader compatibility using standard browser accessibility tools.; ; Formal testing with users of assistive technology (for example, screen readers or alternative input devices) is planned as part of our continuous improvement programme. Feedback from users with accessibility requirements is actively encouraged and reviewed during product updates to ensure the platform remains inclusive, clear and easy to navigate.
• API: No
• Customisation available: Yes
• Description of customisation: Authorised users can customise Audiem to reflect their organisation’s structure, data sources and reporting needs. Customisation options include defining analysis themes using the Workplace Mix™ framework, adjusting sentiment categories, grouping feedback by site, department or business unit, and filtering dashboards by date, location or service.; ; Administrators can configure user permissions, roles and access levels to control who can upload data, create reports or view specific datasets. Customisation is completed directly through the browser interface without any code changes or technical setup.; ; Buyers can also configure data ingestion to align with their preferred feedback sources, such as employee surveys, helpdesk systems or visitor feedback tools. During onboarding, Audiem’s client success team supports buyers in setting up configurations, labelling frameworks and dashboard structures to ensure alignment with organisational terminology and priorities.; ; End-users can further personalise their view by saving filters or exporting selected insights. All configurations are stored securely and can be updated at any time.; ; Customisation is included within the standard subscription, with optional consultancy support available for more complex data modelling or multi-source integrations.

Scaling

• Independence of resources: Audiem is hosted on Microsoft Azure, using scalable cloud infrastructure that automatically manages performance and capacity. Each client’s data and application are logically segregated to ensure workload independence and data security. Resource allocation is dynamically managed to maintain consistent performance, even during periods of high demand. Azure’s autoscaling and load-balancing technologies distribute workloads efficiently, preventing any single user or organisation from affecting others. Continuous monitoring and performance optimisation ensure service stability and reliability across all tenants. This multi-tenant design guarantees fair resource access and consistent service quality for every client.

Analytics

• Service usage metrics: Yes
• Metrics types: Audiem provides service usage metrics including data upload activity, number of feedback records processed, user logins, dashboard access frequency, and reporting volume. These metrics help administrators understand engagement and adoption levels across teams or departments. Metrics can also include dataset size, analysis volume, and account activity summaries over time.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users with administrator permissions can export data directly from the Audiem platform using the built-in export tools. Datasets, analysis results and summary insights can be downloaded in standard open formats such as CSV or Excel. Exports can be filtered by date, theme or location as required. For full account exports or bulk data requests, Audiem provides secure delivery via encrypted file transfer (SFTP) or another approved method. All data exports are recorded and verified to maintain integrity and compliance with GDPR and information security standards.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Audiem is hosted on Microsoft Azure’s UK data centres, providing high service reliability and resilience. The platform is designed for 99.9% availability, excluding planned maintenance, which is scheduled outside UK business hours and notified in advance.; ; Service performance is monitored continuously through Azure’s infrastructure and Audiem’s own internal checks. Any incidents affecting availability are logged, investigated and resolved promptly under our ISO 27001-aligned incident management process.; ; Where availability falls below expected levels, Audiem works with clients to provide remediation or service extensions appropriate to the impact and contractual terms.; ; Audiem’s multi-tenant architecture, redundant hosting and automated recovery minimise downtime risk. Regular backups and continuous monitoring ensure stability and data integrity.
• Approach to resilience: Audiem is hosted on Microsoft Azure’s UK data centres, which are designed for high availability, redundancy and disaster recovery in line with ISO 27001, ISO 22301 and NCSC cloud security principles. Each data centre is equipped with independent power, networking, and cooling systems, with automatic failover between paired UK regions to maintain service continuity.; ; The Audiem platform uses a multi-tenant architecture with logical separation of client data. Application services are load-balanced across multiple servers to prevent single-point failures. Azure’s managed backup and replication services protect customer data and enable recovery from hardware or infrastructure incidents.; ; Backups are encrypted and stored in geographically separate locations within the UK. System health is continuously monitored, and alerts are generated for abnormal conditions or performance degradation.; ; Audiem maintains a tested business continuity and disaster recovery plan aligned to ISO 22301 principles. In the unlikely event of major disruption, services can be restored rapidly using Azure’s automated deployment and recovery processes.; ; Detailed infrastructure and recovery documentation is available to buyers on request under appropriate confidentiality terms.
• Outage reporting: Audiem continuously monitors service performance and availability using both internal system checks and Microsoft Azure monitoring tools. Any detected incident or outage is logged immediately and reviewed by the technical team.; ; If an issue affects service availability or performance, Audiem notifies all affected clients by email, outlining the nature of the incident, expected impact, and estimated resolution timeframe. Updates are provided at appropriate intervals until service is restored.; ; Planned maintenance is communicated in advance to all registered client contacts, typically outside of UK business hours to minimise disruption.; ; At present, Audiem does not provide a public status dashboard or outage API, but service performance information can be shared with buyers on request through regular reporting or review sessions.; ; Post-incident summaries are available to clients detailing root cause, resolution, and any corrective actions taken. These are used to improve resilience and inform the continuous improvement process.; ; Audiem’s incident management process aligns with ISO 27001 standards, ensuring that all outages are recorded, reviewed and addressed within defined response times.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel through role-based access controls (RBAC) and enforced multi-factor authentication (MFA). Administrative accounts are segregated from user accounts and protected with least-privilege principles. All access attempts are logged and monitored through Microsoft Azure security tools. Support channel access is restricted to verified customer representatives, with sensitive data only shared via secure, encrypted channels. Access rights are reviewed regularly, and accounts are promptly revoked when no longer required. This approach ensures only authorised, authenticated users can access management or support environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Audiem operates an information security management framework aligned with ISO/IEC 27001 and the UK Government’s Cloud Security Principles. Our policies cover data protection, access control, incident management, change management, and supplier assurance. These are reviewed at least annually or following any material change.; ; Overall accountability for information security sits with a board-level director, supported by our compliance and technical leads. Day-to-day security responsibilities are integrated into all operational roles, with mandatory staff training on data protection, secure handling of information, and incident reporting.; ; All customer data is stored and processed within Microsoft Azure’s UK data centres, benefiting from Azure’s ISO 27001, 27017 and 27018 certifications. Security controls include multi-factor authentication, least-privilege access, encrypted storage and transfer, and continuous monitoring for unauthorised access.; ; Compliance is monitored through regular internal audits, vulnerability testing, and change-control reviews. Any security incident is logged, risk-assessed and managed through a documented response procedure, with escalation to senior management and notification to affected clients where required.; ; This structured approach ensures that information security is embedded throughout Audiem’s governance, operations and product lifecycle, maintaining confidentiality, integrity and availability of all customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Audiem maintains configuration and change management processes aligned with ISO 27001. All components—including application code and infrastructure settings—are tracked through version control and configuration registers. Proposed changes are risk-assessed for potential security and performance impact before approval. Security reviews consider access controls, data handling, and vulnerability exposure. Approved changes are tested in a controlled staging environment before deployment to production. Updates are logged with ownership and rollback options defined, ensuring traceability, integrity, and minimal service disruption.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Audiem operates an ISO 27001-aligned vulnerability management process. Potential threats are identified through automated vulnerability scans, penetration testing, dependency monitoring, and review of threat intelligence feeds from Microsoft, NCSC and CREST-accredited security sources. Each finding is risk-assessed by severity and potential business impact. Critical vulnerabilities are remediated or patched immediately; high and medium issues are addressed through the next scheduled release under change-control procedures. All actions are logged and verified after deployment. Regular reviews ensure third-party components, libraries and configurations remain current and secure, maintaining the integrity and resilience of the Audiem platform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Audiem continuously monitors system activity, access logs and network events, and it's infrastructure is monitored by Defender for Cloud. Automated alerts identify potential compromises such as unauthorised access attempts, abnormal login patterns or data transfer anomalies. All alerts are triaged by severity and investigated immediately by the technical team. Confirmed incidents are escalated under Audiem’s ISO 27001-aligned incident response procedure, which defines roles, communication steps and corrective actions. Critical incidents are addressed within hours of detection, while minor events are resolved within one business day. Post-incident reviews identify root causes and drive improvements to monitoring and controls.
• Incident management type: Supplier-defined controls
• Incident management approach: Audiem maintains a documented incident management process aligned with ISO 27001 and ISO 27035. Pre-defined procedures exist for common events such as system outages, unauthorised access attempts, and data handling errors. Incidents are logged, categorised, and prioritised by severity. Users can report incidents via email to our support address or directly to their Client Success Manager. All incidents are investigated promptly, with critical events escalated immediately to senior management. Incident reports are provided to affected clients, detailing root cause, impact, and corrective actions. Post-incident reviews identify improvements and feed into our continuous improvement and risk management process.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Audiem provides free sandboxed demos or guided sessions to help buyers explore key features using example or anonymised data.; ; More detailed proofs of concept, including live data integration or extended evaluation, can be delivered as short, scoped engagements subject to a small fee.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 22f85573-39cc-4e5a-98b0-0ad81045335e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2a9e8ce7-428c-47fd-9ec4-bfc2c6ac19f6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@audiem.io. Tell them what format you need. It will help if you say what assistive technology you use.