MPHASIS UK LIMITED

Qlik / Talend Software Licensing Services

Mphasis Datalytyx’s Qlik and Talend Licensing Service helps public sector organizations secure the best value and terms.
As an authorized reseller, we provide end-to-end support including edition and user volume guidance, procurement negotiation, and ongoing cost optimization to ensure competitive pricing, compliant contracts, and alignment with evolving business needs.

Features

• Advisory on optimal Qlik/Talend license types and editions
• Procurement via authorised reseller with G-Cloud compliance
• Contract negotiation for best pricing and terms
• License setup and onboarding coordination
• Usage monitoring and quarterly reporting
• Cost optimisation reviews and renewal support

Benefits

• Maximise value and reduce licensing costs
• Simplify procurement with a single, compliant supplier
• Maintain control of spend with proactive monitoring
• Align licensing with evolving usage and business needs
• Access expert guidance from certified Qlik and Talend partners
• Streamline Qlik-Talend integration and bundled licensing

• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mphasisukps@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

745788762170832

Contact

Gaurav Singh
+44-7424958499
mphasisukps@mphasis.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: To be determined and agreed for each user

User support

• Email or online ticketing support: Yes
• Support response times: Upport requests/questions vary in response time based on priority status ranging from 1 (most severe) to 4 (least severe).; ; Priority 1 – 1 service hour; Priority 2 – 2 service hours; Priority 3 – 4 service hours; Priority 4 – 8 service hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There is one support level included with the purchase of the product which includes online, email and phone support during 0830-1800 Monday through Friday. Additional support can be negotiated on a case by case basis. We provide a technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and documentation available according to customer requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Snowflake supports bulk export of data from a database table into flat, delimited text files or into Amazon S3 or Microsoft Azure.
• End-of-contract process: Snowflake provides data storage and compute services based on actual usage with no additional costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our documentation process does not have any accessibility standards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Snowflake Cloud Data Warehouse is entirely accessed through a web interface. It requires a username and login with 2 factor authentication available for extra security.
• Accessibility standards: None or don’t know
• Description of accessibility: Browser based
• Accessibility testing: We have not conducted dedicated user testing of this specific service interface with users of assistive technologies.; However, Mphasis follows WCAG 2.2 A and UK Public Sector Bodies Accessibility Regulations when designing and validating browser‑based services. This includes the use of automated accessibility scanners, manual keyboard‑only checks, colour‑contrast validation, and content‑design reviews for screen‑reader compatibility.; Although no assistive‑technology user group testing (e.g., JAWS/NVDA/VoiceOver users) has been carried out specifically for this Snowflake Licensing Service, our accessibility processes and auditing approach ensure conformance with recognised accessibility standards.
• API: Yes
• What users can and can't do using the API: RESTful APIs available. APIs are set up and managed by Datalytyx.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Similar to regular virtual warehouses, a user can resize all additional clusters of a multi-cluster warehouse instantly by choosing a different size (e.g. XS, S, M, L,etc.) either through the UI or programmatically via corresponding SQL DDL statements. In auto-scale mode, Snowflake automatically adds or resumes additional clusters (up to the maximum number defined by user) as soon as the workload increases. If the load subsides again, Snowflake shuts down or pauses the additional clusters. No user interaction is required – this all takes place transparently to the end user.

Analytics

• Service usage metrics: Yes
• Metrics types: -CPU; - Memory; - Number of active instances
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Snowflake Inc.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Full or incremental exports of data can be scheduled on a regular basis. Snowflake also offers a feature called 'Failsafe' which can retrieve historical data from a period of time (30 days ago, 60 days ago, etc.) set by the customer.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: To be determined and agreed for each customer

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Snowflake deployment extends across three availability zones so that Snowflake can continue to operate even if two of these zones become inaccessible or unavailable due to the loss of network connectivity or in the event of a disaster.; ; The Snowflake storage layer is synchronously and transparently replicated across multiple disk devices and availability zones through the Amazon S3 service. Snowflake’s virtual warehouse and cloud services layers are similarly deployed across three availability zones in a region.
• Approach to resilience: Snowflake’s data warehousing service is fully distributed and resilient across multiple data centres at all layers. Data is stored in fully replicated storage and can be recovered instantly using Snowflake’s Time Travel feature.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Snowflake provides granular control over access to objects — who can access what objects, what operations can be performed on those objects, and who can create or alter access control policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NIST 800-53 and the CIS Critical Security Controls, a set of controls created by a broad consortium of international security experts to identify the security functions that are effective against real-world threats.
• Information security policies and processes: All user accounts are password protected, all passwords are encrypted. User creation and management is delegated to the Customer. User management includes the creation of new users, user disable/enable, and user deletion.; ; Data is partitioned by organization, and data can only be shared within the organization.; ; All errors and updates within the system are logged to allow investigation
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Snowflake provides documentation of all changes and updates to components via their online knowledgebase and email updates. All clients are notified of the upcoming changes before any updates are applied to their instances.; ; Changes are assessed by Datalytyx for potential impact to clients.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Snowflake shall create, implement and maintain system administration procedures for systems that access Customer Data that meet or exceed industry standards, including without limitation, system hardening, system and device patching (operating system and applications) and proper installation of threat detection software as well as daily signature updates of same.; ; Snowflake Security reviews US-Cert new vulnerabilities announcements weekly and assess their impact to Snowflake based on a Snowflake-defined risk criteria, including applicability and severity. Applicable US-Cert security updates rated as “high” or “critical” are addressed within 30 days of the patch release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Snowflake's hosting provider performs regular monitoring and response. The hosting provider provides instant emergency response by text or email.
• Incident management type: Supplier-defined controls
• Incident management approach: At agreed intervals, our account managers meet with their clients to review the accumulated log of any reported incidents, so that progress can be tracked, queries raised and dealt with, and a high level of understanding of the client’s needs grown and maintained.; ; Users can report incidents either by phone or email.; ; Incident reports are provided by email or via an agreed upon shared hosting platform.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Snowflake offers $400 of free computer and storage.
• Link to free trial: https://bit.ly/2BCkEkh

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD South Asia Private Limited
• ISO/IEC 27001 accreditation date: Friday 2 August 2024
• What the ISO/IEC 27001 doesn’t cover: The Mphasis ISO/IEC 27001 certification excludes specific areas that fall outside its direct control. These exclusions include all client‑owned or client‑managed IT infrastructure, systems, and services, meaning any technology environment operated by the customer is not covered under Mphasis’ ISMS scope. It also excludes personal devices not used for business purposes, as these are beyond organizational governance. Additionally, publicly available information is out of scope since it does not require confidentiality controls. Finally, third‑party systems that Mphasis does not directly administer or manage are excluded, as the company cannot apply or enforce security controls on external environments it does not control. These exclusions ensure that ISO 27001 applies only to systems, services, and assets that Mphasis fully governs.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance B.V
• ISO 9001 accreditation date: Thursday 13 June 2024
• What the ISO 9001 doesn’t cover: Mphasis’ ISO 9001:2015 certification covers the organization’s Quality Management System for delivering Applications, Business Process Outsourcing (BPO), Infrastructure Services, and Support Functions across the certified sites. Because the scope is explicitly limited to these service areas and locations, any Mphasis services outside this defined scope—including services delivered from non‑listed sites, offerings not categorized under applications, BPO, or infrastructure services, or any functions not part of the certified QMS boundaries—are not covered by the ISO 9001 certification. In other words, ISO 9001 applies only to the services and locations listed in the certificate appendices; all other service lines, geographies, or operational units fall outside its audited and certified quality framework
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: Friday 1 August 2025
• What the PCI DSS doesn’t cover: Mphasis’ PCI DSS attestation applies only to the specific service‑provider environment defined in its PCI DSS v4.0.1 Attestation of Compliance. The assessment confirms that Mphasis does not store, process, or transmit any cardholder data, and therefore only the thin‑client desktop machines used to authenticate into external client cardholder‑data environments (CDEs) fall within PCI scope. All other Mphasis services—including application development, BPO operations, infrastructure services, cloud platforms, data centers, business processes, and any systems that do not directly interact with a client’s CDE—are explicitly out of scope for PCI DSS. Since no cardholder data resides in Mphasis’ internal environment, these broader service lines are governed by other security frameworks but not evaluated under PCI DSS requirements.
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A4dacfec-0c39-4c17-9ba7-406c3bded960
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mphasisukps@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.