CGI

Managed Database Services

Operation, transition, change and consultancy services.

We design, build, maintain and support on-premise databases, predominately working with technologies including:
Oracle, MySQL and Microsoft SQL Server.

Support of Cloud DB technologies such as MS Azure, Amazon AWS, Google Cloud, Oracle Cloud. Additionally emerging database technologies including Mongo, PostGreSQL, VoltDB, Redis, Neo4J

Features

• Monitoring Services Problem identification/notification/resolution Preventative/proactive solutions
• DB Performance, Tuning, Monitoring. Query analysis, optimisation
• High Availability/Disaster Recovery Design, configure and implement HA
• Strategic Services Advisory for cloud conversion
• Automation Services Custom DB refresh solutions. Installations/upgrades/patching
• Migration Services DB readiness assessments. Workload analysis, Migration test planning

Benefits

• Lower risk. Proactively protect DB infrastructure. Anticipate issues, monitoring.
• Reduced costs. Best practice modernising DB estates through automation, standardisation.
• Cloud Advisory. Initial planning through to migration and system support.
• Business and IT alignment. Improve perspective between resources and business.

£510 to £1,300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

745820531262060

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: Evaluate your current database infrastructure, including the types of databases being used, their sizes, and performance requirements. ; ; | Determine which databases are suitable for migration to the cloud. Factors to consider include data sensitivity, compliance requirements, and performance needs. ; ; | Choose the appropriate cloud provider and database service based on your requirements, such as Amazon RDS, Google Cloud SQL, or Azure SQL Database.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Chose appropriate migration approach: lift and shift, re-platforming, or re-architecting, considering factors like compatibility, downtime tolerance, and desired benefits of moving to the cloud.| ; ; Plan for data transfer using tools provided by the cloud provider, such as AWS Database Migration Service, Azure Database, or other third-party tools.| ; ; Perform a trial migration to identify and address any potential issues before migrating data.|; ; Configure the cloud database environment following best practices for security, performance, and high availability.|; ; Optimize database settings, including instance size, storage type, and networking configuration, to meet performance requirements.; Implement monitoring and alerting to track database performance and health metrics.|; ; Update application connection strings and configurations for the new database.; Test application functionality to ensure compatibility with the cloud database.|; ; Set up automated backups and retention policies. Implement disaster recovery mechanisms, such as multi-region replication or failover, for high availability and business continuity.|; ; Configure security measures such as encryption at rest and in transit, network access controls, and authentication mechanisms.; Ensure compliance with relevant regulations and standards, by implementing necessary controls and auditing mechanisms.|; ; Provide training for database administrators and developers on managing and optimizing the environment.; Document the new architecture, including configurations, procedures, and troubleshooting guidelines.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Conduct thorough testing of the migrated databases to verify data integrity, performance, and functionality. |; ; Fine-tune database configurations and application performance as needed based on test results and user feedback. |; ; Monitor database performance and usage patterns to identify opportunities for optimization and cost reduction. |; ; Perform regular maintenance tasks such as software updates, security patches, and database optimizations to keep the environment healthy and secure. |; ; By following these steps and adapting them to your specific requirements and cloud provider, CGI can successfully onboard your databases to the cloud while assuring performance, security, and reliability.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support offered remotely.

Service scope

• Service constraints: Handle and process data up to GSC OFFICIAL.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Web chat accessibility testing: Web chat accessibility testing
• Support levels: Full support of CGI services are provided as standard via the CGI Service Desk. The Service Desk is 24x7x365 and is resourced with 1st/2nd line technical support engineers to support Cloud instances and a range of technologies hosted on those cloud instances. The service desk has direct escalation to 3rd line support and onward escalation to product vendors

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Public Cloud, IaaS, PaaS and SaaS for major db vendors

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

Pricing

• Price: £510 to £1,300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.