LIVING MAP LIMITED

Digital Mapping

Living Map provides Indoor Navigation, Live Positioning, Wayfinding, Asset Tracking and Live Routing in complex spaces.

We aid visitors to your space to get to their destination with ease. We are hardware agnostic - a novel use of magnetics means we do not require additional installation of hardware to operate.

Features

• Indoor Positioning
• Routing
• Asset tracking
• Real-time location
• Digital mapping
• Wayfinding
• Curated Routing
• Indoor Navigation
• Journey Planning
• Indoor Map

Benefits

• Optimise operational efficiency - reduce appointment delays
• Reduce delayed and missed diagnoses, support Covid 19 recovery
• Improved patient experience - reduce anxiety
• Actively manage medical assets
• Empower patients with their own healthcare
• Reduce DNAs - support waiting list reductions
• Automate Wayfinding for less burden on staff

£10,000 to £120,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.keating-bell@livingmap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

745879637952811

Contact

Nicola Keating-Bell
07595431639
nicola.keating-bell@livingmap.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our Digital Mapping service is an extension to a wide array of other software services. These include: mobile applications, general websites, facilities management platforms, staff management and dispatch platforms, asset tracking and management platforms.
• Cloud deployment model: Private cloud
• Service constraints: For mobile applications, our product supports current mobile OS and two versions back. Mobile devices are limited to devices first released in the past five years.
• System requirements:
  • Current Android or iOS and two versions past
  • Mobile devices up to five years old

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide support Monday to Friday between 9am and 5pm, with a response guaranteed within 1 business day. Bank and Public Holidays excluded.; ; Extended hours, holiday or weekend support can be provided if needed, but at an additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is included in all software license agreement contracts and is not billed as a separate line item. ; ; Technical account manager and cloud support engineers are not required as the product is a managed SaaS product. ; ; Higher levels of support are always available at additional cost to be negotiated with the customer based on specific scope and requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a B2B SaaS solution we provide onsite and online training in the management and integration of the software, along with user documentation. ; ; The end-user does not require training or documentation as the UI is an intuitive map-interface.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our B2B customers retain ownership of all data during the contract term and can export data into typical map and database formats such as IMDF and GeoJson at any time.
• End-of-contract process: There are no additional costs at end of contract. Upon contract renewal, there may be an increase in annual licensing fees of up to 5%.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The UI is map-based with design and layout responsive to device-type, but feature parity between mobile and desktop with the exception of indoor positioning that is not relevant to desktop use.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is map-based
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility capabilities include reduced contrast and voiceover for available search and point of interest information.
• Accessibility testing: We have undertaken a pilot of accessibility features funded by IUK and ADAPT in partnership with Open Inclusion to test various new approaches to accessibility.
• API: Yes
• What users can and can't do using the API: API's provided a link to all map data so that real time analytics data and map database information can be accessed by external applications. APIs can be bi-directional so that Living Map's database can be updated by external applications.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our Digital Mapping product suite is a bespoke SaaS solution and as such it is highly customisable to suit customer needs. Our enterprise customers can provide specific map data to be visualised within the map interface. They can further provide customised fonts, colours and icons, specify routes and recommend search terms. ; ; The product can also be customised with external databases, data feeds and API information for real-time dynamic map data. This real-time property means that our customers can analyse how the end users are operating within their space and route those persons based on what makes sense at a given time. ; ; End users can not customise the interface, only our enterprise customers can do so as this is a B2B2C SaaS product.

Scaling

• Independence of resources: We use elastic cloud-hosted services that are responsive to real-time demand, so demand by users does not impact other users of our services.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics that we can provide include end-user engagement, searches, routes, point-of-interest views
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Our B2B customers retain data ownership and may export into standard database and GIS formats such as IMDF and GeoJson at any time. End-users do not have data associated with their use of the product.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • GeoJson
  • IMDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GeoJson
  • IMDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Living Map endeavour to provide a service availability level of >99% uptime during standard operational hours (9am–5pm GMT/BST, Monday–Friday, excluding UK holidays).; ; This excludes scheduled and agreed downtime due to maintenance and release windows. Scheduled periods of downtime will be agreed no less than 5 working days in advance, and where possible, be carried out during times of least impact to customers.; ; Outside of standard operational hours, Living Map will attempt to resolve issues on a best- endeavours basis.; ; Living Map offer options on a per-customer-basis to increase the extent of “Standard Operational Hours”, with differing tiers depending on requirements, although additional charges may apply.
• Approach to resilience: Our auto-recovery processes made available through our Terraform and Kubernetes architecture offer quick and automated methods for resilience. Remote uptime monitoring and paging enable us to response promptly to any concerns over availability.
• Outage reporting: Public dashboards tailored to each client. Automated email alerts to subscribers of our uptime monitoring platform.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are authenticated via username and password combination. ; ; Requests for new users are only approved via a secure channel (e.g. phone) with an existing user who has the authority to approve of a new user's access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We adopt best practise design patterns and industry standard toolsets. We maintain a risk framework and document and adopt policies and procedures to manage risk appropriately.
• Information security policies and processes: We have fair use and security policies documented, these are overseen by the Lead Architect and the Head of Delivery. ; ; We do not maintain any identifiable customer data, and employee information is access controlled.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a locally defined software development process, using standard tools such as GitHub and JIRA.; ; Configuration management for software releases is performed in GitHub for software, in JIRA for requirements and test collateral and by document version numbers for design and documentation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain a corporate approach to risk management. ; ; Potential threats are assessed as a result of either:; ; public disclosure; penetration testing; internal discovery/ development; ; We aim to resolve critical issues within a business day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We maintain a corporate approach to risk management. ; ; Potential threats are assessed as a result of either:; ; public disclosure; penetration testing; internal discovery/ development; ; We aim to resolve critical issues within a business day.
• Incident management type: Supplier-defined controls
• Incident management approach: Living Map has a local standard for incident management for common service issues. ; ; Users can report incidents through a service desk. ; ; We provide reports on resolution through a standard process of SLA management meetings.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a map-based search and routing tool, our products increase the likelihood that users find a destination and accomplish goals when visiting a public location such as a retail mall, hospital, university campus, etc. thereby reducing the need for return visits.
• Covid-19 recovery:

  Covid-19 recovery

  Map-based routing and recommendations for public spaces can be curated to reduce crowding, limiting risk of exposure. Quarantine areas can be defined in hospitals to reduce risk of accidental exposure.; ; As visitors return to public spaces our products allow for discovery of new retail and service options, helping local businesses.; ; In the health space, by supporting patients to navigate complex hospital spaces more easily, we ensure patients arrive at their destination, reducing DNAs and delays, helping waiting list reductions.
• Tackling economic inequality:

  Tackling economic inequality

  As a map based service provider, Living Map does what it can to help to reduce economic inequality.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunity employer.
• Wellbeing:

  Wellbeing

  An effective, efficient, and well functioning healthcare system is inextricably linked to the wellbeing of a society. Consistency and ease of use are both important factors that can increase public trust in their healthcare service. Inherent to a successful system is the ability for patients and the general public to make use of these services and not inadvertently miss appointments (and ultimately experience delayed and missed diagnoses) due to an inability to find the right room. Our solution mitigates against these failures and as a result adds significant value to the general wellbeing of society. ; ; Additionally, reducing crowding in public spaces through curated routing can reduce risk of exposure to contagions.; ; Helping visitors to complex spaces (especially those with certain cognitive differences) orient to their environment with a tool that encourages exploration and discovery can alleviate anxiety.

Pricing

• Price: £10,000 to £120,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.keating-bell@livingmap.com. Tell them what format you need. It will help if you say what assistive technology you use.