POSITKA

Splunk Services: Platform Support

"Positka is an accredited Splunk partner with a proven track record of providing services for Enterprise and Cloud deployments, leveraging an experienced team of Splunk accredited consultants.

Our solutions cover all aspects of professional services including development, deployment, and optimization for IT Ops, Security, Business Analytics and IoT use cases."

Features

• Splunk Cloud migration
• Use Case Build (UCB)
• Splunk Implementation and re-architecting/upgrading
• Splunk platform support and maintenance
• Bespoke Splunk consulting and professional services
• Machine Learning (ML) based use case implementation
• SIEM consulting, design, implementation and support
• SOAR consulting, design, implementation and support
• UBA consulting, design, implementation and support
• ITSI and Observability consulting, design, implementation and support

Benefits

• Effectively transition from an on-premise installation to Splunk Cloud
• On-demand access to Splunkers who can deliver any use case
• Delivering the optimal Splunk deployment to meet your needs
• We run the platform, letting you focus on value creation
• Working with you to maximize ROI on your Splunk investment
• Solution driven Splunk Project Managers and Architects
• Driven by rigorous process and optimization levers
• Drive utility across domains with the same data
• Harness the power of Machine Learning (ML) capabilities
• Benefit from our vast experience of complex implementations

£26,400 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alokagarwal@positka.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

746011810906768

Contact

Alok Agarwal
+447459429719
alokagarwal@positka.com

Planning

• Planning service: Yes
• How the planning service works: "Our Splunk implementation services provide customers with the foundation to deliver performance and scale to their end users. ; ; Leveraging the latest best practices, our Splunk Accredited Consultants, Solutions Architects, and Project Managers will work with you to implement the best deployment of Splunk for your needs."
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide operational and technical training across the Splunk portfolio, which can be tailored to meet specific customer requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "Our Splunk Cloud migration offering leverages Splunk recommended best practices to provide guidance and effectively transition from an on-premise installation to Splunk Cloud.; ; For Splunk Enterprise, we also offer migration from on-prem to public cloud, on-prem to private cloud, and cloud to cloud."
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We follow a robust and well-defined process for all projects. At the topmost level, we ensure that all all stages of the Software Development Life Cycle (SDLC) are followed consistently (Planning, Requirements, Design, Coding, Testing). This is supported by a well defined Work Breakdown Structure (WBS), which factors in sufficient time to complete and review all tasks. In addition, there are rigorous QA stage gates throughout the project lifecycle which apply for artefacts related to documentation, coding and testing. We also leverage a well defined test plan which covers both functionality and performance considerations.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • SIEM consulting, design, implementation and support
  • SOAR consulting, design, implementation and support
  • UBA consulting, design, implementation and support

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Positka provides complete support across the Splunk Enterprise and Splunk Enterprise Security (ES) platforms. This includes L1 / L2 / L3 ticket based support, as well as proactive annual maintenance.

Service scope

• Service constraints: Standard services are delivered remotely. Premium on-site services are available subject to specific requirements and based on mutual discussion.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Positka provides complete support across the Splunk Enterprise and Splunk Enterprise Security (ES) platforms. This is delivered via a well defined support workflow, which leverages a robust ticket-based setup to ensure a high level of quality during service delivery. SLAs and turnaround times are mutually defined based on specific support requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Positka provides complete support across the Splunk Enterprise and Splunk Enterprise Security (ES) platforms. This is delivered via a well defined support workflow, which leverages a robust ticket-based setup to ensure a high level of quality during service delivery. SLAs and turnaround times are mutually defined based on specific support requirements.; ; Tier 2 : In-depth technical support; ; Tier 3 : Expert product and service support

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Splunk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Assessments Limited- UK
• ISO/IEC 27001 accreditation date: 07-11-2023
• What the ISO/IEC 27001 doesn’t cover: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Positka encourages employees, associates, and suppliers to undertake thoughtful actions for environmental protection and improvement. This includes (but not limited to) the following: a) Encouraging volunteering undertaking activities of direct positive change, such as tree plantation drives in fragile regions, awareness creation. b) Encourage use of public transport and cycling to work, over personal cars c) Reduce wastage, increase reuse and recycling wherever feasible.

  Covid-19 recovery

  Positka is supporting communities in Covid-19 recovery, where feasible. The initiatives include supporting people impacted by Covid finding it difficult to get back into employment. Towards this, Postika has a continuous and open hiring process for trainees and apprentices in multiple disciplines.

  Tackling economic inequality

  Positka is committed to tackling economic inequality. The activities and measures supporting this social value include: - providing paid internships of up to 6 months - widely advertising job opportunities - encouraging associates to continue education to enhance career options.

  Equal opportunity

  Positka is committed to supporting equal opportunity and providing everyone equal access to achieve their potential. Some of the ways that Positka supports this are as follows: - skills based interviews and evaluation - conducting awareness sessions across the organization on working with people with disabilities - working with third party organizations to support programs for employment for people with disability, such as purchasing from such programs.

  Wellbeing

  Positka is committed to enabling better health and wellbeing across the community. Some of the weighs in with Postika supports this are as follows: - providing facilities at work for recuperation and rejuvenation - team-based non-work activities to encourage mixing of people with diverse background, to help reduce risk of loneliness, for example.

Pricing

• Price: £26,400 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alokagarwal@positka.com. Tell them what format you need. It will help if you say what assistive technology you use.