BOXXE LIMITED

boxxe - Mimecast Advanced Protection

Mimecast Advanced Protection enhances your defenses with powerful
capabilities, including browser isolation, email continuity during
outages, extended data retention and backup and
recovery with Sync & Recover. Designed to operate seamlessly
across cloud, on-premises, and hybrid environments, this
ensures your organization stays protected against advanced
threats, data loss, and disruptions.

Features

• Email Virus/Spam, URL & QR code Protection
• Attachment & Impersonation Protection.
• Internal Email Protect
• Data Leak Prevention Tools with Threat Remediation.
• Branding, Social-Graphing, & Natural Language Processing for Business Email Compromise
• Browser Isolation, Secure Outbound Messaging, & Secure Large File Sending
• 365 Day Email Archive, folder replication & mailbox recovery capabilities
• 58 days email continuity for planned and unplanned outages

Benefits

• Detection and protection against cyber security threats in all email.
• Advanced threats delivered using URLs, QR codes, Attachments, and Impersonation.
• Advanced protection from Business Email Compromise and Payloadless Attacks
• Browse suspicious websites safely, outbound email encryption. send large files
• Review 365 days of email, folder structure backup, mailbox recovery
• 100% uptime SLA provided by Mimecast to all customers

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

746079794911000

Contact

Abdul Rokim
01347 812100
tenders@boxxe.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The system is designed without any inherant contraints. Should any issues arise, this will be made public on the Mimecast service website, and your Mimecast Account Manager will keep you updated.
• System requirements: Existing email messaging platform.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Premium Support 1 - 1 hour ; Premium Support 2 - 3 working hours ; Basic Support/Advanced Support 1 - 2 hours ; Advanced Support 2 - 6 working hours ; Basic Support 2 - 12 working hours (NB: this is free of charge)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support - Included with subscription provides an online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access.; ; Advanced Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support. ; ; Premium Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support, prioritized routing to tenured support engineers, and a Technical Account Manager (TAM) assigned to your account. ; ; Onsite Support would be handled by our Professional Services team, and would require a bespoke quote at the time that the services are requested.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides a range of Implementation Packages. Mimecast’s Implementation Services focus on delivering the maximum value for you, in the shortest time possible, so that you can take full advantage of the products that you have purchased, regardless of your size.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video-based
  • Proprietary Forums
• End-of-contract data extraction: Either by direct injection into a live mailbox, or by using the 'export to .PST' function.
• End-of-contract process: The service is decomissioned and any stored data and configurations are permenantly deleted.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mimecast provides a web browser-based Administration Console, and end-user applications are provided in Outlook Addin, web browser, iOS App, Android App, and Mac OSX App format.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Mimecast conducts accessibility audits on its products against WCAG which include VoiceOver assistive technology. Mimecast encourages users to participate in beta testing and user research.
• API: Yes
• What users can and can't do using the API: Mimecast API 2.0 uses OAuth 2.0 to authenticate with the Mimecast API Gateway using a dedicated Application (created and configured by the customer). Pre-built and managed integrations are available with numerous Technology Alliance Partners, and customers can code their own applications using the available API calls, with guides and sample code provided. This is available to all Mimecast customers at no extra cost.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation of the service comes in the form of granular security policy control, Role Based Access Control for platform access, and Application Profiles for granular customisation of end-user application features, functions. and overall access.

Scaling

• Independence of resources: We have a dynamically scalable grid-based account system working across geographically dispersed data centres running in an active/active configuration, to ensure service usage by one customer does not affect other customers on that grid, and that there are no maintenance windows and 100% uptime.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed metrics regarding every aspect of the handling of emails by the service.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is stored in triplicate, across two geographically-dispersed data centres in your region of choice, using AES-256 encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Either by direct injection into a live mailbox, or by using the 'export to .PST' function.
• Data export formats:
  • CSV
  • Other
• Other data export formats: EML
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: HTTPS

Availability and resilience

• Guaranteed availability: 100% uptime SLA provided to all customers.
• Approach to resilience: Datacentres are resillient and information is available on request
• Outage reporting: This is available on publicly available web resources as well as automated notification.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Mimecast is 100% Role-Based Access Controlled, so anyone accessing the service has their administrative and user-level capabilities restricted by their role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 42001:2023, ISO 14001:2015, Cyber Essentials, Cyber Essentials Plus, SOC 2 Type 2, HIPAA, HITECH, TISAX.
• Information security policies and processes: Mimecast maintains an internal audit team that continuously evaluates all aspects of the Information Security Management System with external validation through a recognised 3rd party at least once a year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Mimecast change management process requires that change requests are:; -Authorised; -Formally Documented; -Tested prior to migration (when applicable); -Reviewed and approved by management (when applicable)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Mimecast has a robust vulnerability management program that is aligned with industry best practices. Our approach includes finding, evaluating, prioritizing, and eliminating threats. Vulnerabilities are prioritized as they relate to Mimecast’s infrastructure and the associated risk.; ; Mimecast strives to achieve the below targets for vulnerabilities that Mimecast has decided to remediate:; Critical and High – 30 days; Medium – 90 days; Low – 180 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Mimecast utilises a defence-in-depth model for protection against malicious code, which includes:; 1. Anti-malware software on clients and servers receiving regular updates; 2. Host-based Intrusion Detection system tracking registry and critical file system changes; 3. Malicious content filtration on Web proxies; 4. Intrusion Prevention Systems; 5. Security Information and Event Management system that normalizes and correlates disparate log events; 6. Vulnerability management system; 7. Removable media control; ; Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered.; ; Support operates 24/7/365.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mimecast has a formal incident reporting process and has established an Incident Response Team called the Emergency Management Team. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers: ; 1. Preparation; ; 2. Identification; ; 3. Containment; ; 4. Eradication; ; 5. Recovery; and ; 6. Follow-up and Lessons Learned.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a 30 day "Trial to Production" option, where customers are able to become a customer for around 30 days, with the option to purchase at the end of the trial and keep the account, along with all the work done during the trial to build out the account.
• Link to free trial: https://www.mimecast.com/company/contact/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: This ISO certification covers the following: ; The provision of the boxxe IMS is the protection of boxxe and its client’s sensitive; information for the secure design and development, maintenance and support of; boxxe infrastructure. The IMS covers all our business activities provided to the; corporate and public sector organisations with hardware, software, and services; across a range of technologies including hosting solutions and infrastructure; management, datacentre, Hardware and Network components, IT Consultancy,; Support services including a 24hr SOC, workplace and security through our Platform, Workplace, Security, Data and Digital Hubs.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Wednesday 29 January 2025
• What the ISO 9001 doesn’t cover: The ISO 9001 certification covers the Secure design and development, maintenance and support of Boxxe infrastructure. Provision of hosting solutions, infrastructure management, datacentre, hardware and network components, IT consultancy, 24hr security operations centre.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ac8b5c76-ae90-4a86-b680-e7199db14911
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8f30cbc9-1d85-4619-aa5b-5d906f7fe25a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.