KI PERFORMANCE LIFESTYLE LIMITED

KiActiv® Health

KiActiv® Health is a digital service which empowers patients with long-term conditions and those on rehabilitation pathways to self-care at home using their personalised everyday physical activity data. Our mentor-guided digital service empowers people to make sustainable behaviour change in the context of their health, capacity and environment.

Features

• Integrates accurate physical activity data using wearable technology
• Analysis of everyday physical activity across multiple dimensions
• Personalised online self-care dashboard, accessible 24/7
• Remote 1-to-1 guided support from a dedicated mentor
• Proven visualisations co-designed with patients and clinicians
• Interactive behaviour change tools
• Easy-to-use iOS and Android app for data upload
• Users can tag daily activities and report how they feel
• Real-time analytics for patient, pathway or organisation

Benefits

• Provides a personal understanding of everyday physical activity
• Expands the benefits of physical activity beyond just structured exercise
• Develops the knowledge, skills and confidence, empowering sustainable behaviour change
• Supports people to get the most from the digital technology
• Enables self-care at home for improved outcomes and experience
• Supports multiple healthcare pathways and waiting list management
• Increases access and provides continuity of care (e.g., during Covid-19)
• Reduces travel and emissions associated with face-to-face services
• Reduces burden on face-to-face services
• Provides comprehensive measurement of impact

£154 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tparker@kiactiv.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

746710771285007

Contact

Tommy Parker
07739512087
tparker@kiactiv.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Web-connected device (i.e., PC, laptop, tablet)
  • Up-to-date web browser (for accessing personal online dashboard)
  • Compatible iOS/Android device (for data sync app)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Generally within 24 hours, or the next working day at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide the following support at no extra charge:; - Telephone support from 8am to 6pm Monday-Friday (excluding bank holidays) (immediate response).; - Email support (accessible 24/7, response to be expected within a maximum of 1-working day).; - Online support via our website in the form of specific support videos (accessible 24/7).; - Online support via our website by filling out our support form (accessible 24/7, response to be expected within a maximum of 1-working day).; - Online support via our website in the form of FAQs (accessible 24/7).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are guided through the setup process by a trained KiActiv® Mentor, to help them become accustomed with both their physical activity data and the tools within their personalised online dashboard that incorporate clinically proven behaviour change techniques. This training is provided in the form of a remote telephone call.; ; Users receive a total of 6x20 minute 1-2-1 telephone calls with a trained KiActiv® Mentor over the initial 12-week KiActiv® Health programme. This provides them with sufficient knowledge and understanding of physical activity, and valuable context behind the data to enable them to make meaningful changes to their lifestyle, and continue their self-care journey long beyond their initial KiActiv® Health programme.; ; Further support is also available via online instructional videos, and our online user documentation (i.e. how-to-guides and FAQs etc.)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users retain ongoing access to the technology, their physical activity data and their personal online dashboard, enabling them to continue their self-management. Users can also request a CSV export file via email.
• End-of-contract process: All users of the service will retain access at the end of the contract. In the event of a user deciding that they wish for their account to be deleted, they can request this via email.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: KiActiv® Health is a responsive web app and works on any device with a compatible web browser.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: KiActiv® Health is a flexible service that integrates with multiple healthcare pathways. Customisations for the following are available and will be discussed during the mobilisation phase with clinicians and commissioners: ; - Additional questionnaires and data sets; - Tailored onboarding materials; - Data reporting and summary analytics

Scaling

• Independence of resources: The service is hosted on Amazon Web Services cloud infrastructure, which enables our application to be scaled easily. We have undertaken significant capacity planning based on usage data in order to size our current infrastructure to handle traffic and adapt to increased demand.

Analytics

• Service usage metrics: Yes
• Metrics types: - Engagement Data (e.g. device syncs and platform visits); - Physical activity over time; - Patient reported outcome measures (PROMs)
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Amazon Web Services is physically and digitally protecting our data complying with the highest standards. The primary data store is on a private network unreachable from the internet.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request a data export via email.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: KiActiv® Health is available 24/7 with the exception of planned maintenance. ; We will use best endeavours to achieve an availability of >99% during each month. ; This availability is dependent on the service levels and corresponding uptime commitments guaranteed by our hosting service provider, AWS.
• Approach to resilience: Available on request.
• Outage reporting: Communicated to registered users via email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is handled through role-based authentication. These roles are defined in the database and access is controlled by set permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit
  • NHS DTAC

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials; NHS Data Security and Protection Toolkit
• Information security policies and processes: We have an Information Security Management System (ISMS) which describes and demonstrates our approach to information security management. This includes our commitment to: ; - Managing and mitigating risks; - Legislative compliance; - Assigning appropriate resources to the implementation and maintenance of the ISMS; ; The ISMS is regularly reviewed by management and aligns to ISO:27001 best practice and the NHS DSP Toolkit.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software changes are tracked and audited through industry standard tools and processes, with automated testing, staging deployment, and the ability to rollback changes if necessary. Changes that affect components involved with service security are subject to additional review and testing.; ; Infrastructure is managed in part by our cloud provider. Components have updates from suppliers applied automatically, and replacements are scheduled prior to supplier's end-of-life dates.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our core application is subject to automated dependency vulnerability checking and these are reviewed, prioritised and addressed as part of our development process. Information for these checks is drawn from the GitHub Advisory Database. Infrastructure security vulnerabilities are managed in part by our cloud provider. Operating system patches are automatically applied within 24 hours of release by the supplier.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our platform is monitored through a combination of health checks, exception reporting, alerting and other operational processes. Potential incidents are escalated in accordance with our Information Security Incident Management Policy for further investigation.
• Incident management type: Supplier-defined controls
• Incident management approach: We have internal policy documents that define how incidents should be reported, tracked and escalated if necessary. All staff have been trained to follow the processes detailed in this policy. ; ; Records of the incident shall be maintained, including details of the person reporting it, the analysis of the incident, details of the actions implemented, and how the resolved incident was reviewed for effectiveness and formally closed. All affected parties will be informed about the incident and any impacts, as well as proposed resolutions.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Sustainability Policy outlines our approach to improving our environmental performance within the business and this is reviewed annually. We believe in developing sustainable models of care and have developed our technology-enabled service to minimise energy and resource use. Our service contributes positively towards government targets that are linked to ‘net zero’ as a result of reductions in carbon emissions associated with transportation by: ; - Reducing the reliance on transport as a whole by promoting and increasing levels of active travel. ; - Reducing ‘avoidable’ visits to healthcare facilities as a result of improvements to self-care, subsequently reducing the carbon footprint associated with the delivery of NHS services.

  Covid-19 recovery

  We have continued to work effectively and provide our digital services to our clients throughout COVID-19, and have established means of working successfully in a completely remote environment. During COVID-19, many usual healthcare services have faced unprecedented disruption, with many patients unable to receive the care they need. This has caused a significant backlog on waiting lists across multiple healthcare pathways (i.e., elective surgery, cardiac rehabilitation, pulmonary rehabilitation), which are only continuing to grow as the true impact of the pandemic on multiple facets of population health becomes clear. Our digital service supports people waiting for surgery, treatment or rehabilitation to “wait well”. Rather than deteriorating whilst they wait, we empower people to take control of their health through their everyday movement. So when the time comes for surgery or rehabilitation, they are in the best shape possible, reducing complications and costs. In addition to this, physical activity is a key component of rehabilitation from COVID-19 itself, and as such, our service is being offered to those recovering from both ICU stays and long COVID to support a self-paced, gradual return to normal everyday activities. Our digitally-enabled service can also be offered as a fully-remote alternative to those who are in need of care but who perhaps would not have engaged with traditional services. This helps overcome a significant access barrier (i.e., rural locations, lack of transport to/from healthcare facilities), which has only been amplified by the COVID-19 pandemic and associated stay-at-home guidance. In this sense, our service is also able to help isolated individuals rebuild the confidence and physical capacity to leave the house following on from challenging months of lockdown, as well as providing an important level of social connectivity through the 1-2-1 Mentor telephone calls to support their reintegration into normal everyday life.

  Tackling economic inequality

  We expand the therapy window, from just 1-2 hours of exercise per week, to include all ~112 hours of the waking week, and provide a personalised understanding of the value of movement in our daily routines and how to find opportunities to move more. This makes physical activity more accessible, removing the barriers to access associated with exercise (e.g., apparel, equipment, facilities and travel), and enabling people to choose how they want to fit physical activity into their lives, in a way that works for them. Our technology-enabled service is also accessible to all, has no barriers to age or mobility and is proven to engage hard to reach groups. 52% of users referred to our service through NHS pathways have been over the age of 65, in a range of 18 to 97 years. Through our expanding body of work to date, the service has also proven to be effective in areas of high deprivation, with individuals from each decile of the English Indices of Deprivation (Ministry of Housing, 2019), accessing the service. Tackling economic inequality is something we are strongly committed to, and we now include demographic analysis of deprivation deciles within all of our reports, to ensure our service continues to be both accessible and appealing to all.

  Equal opportunity

  We are committed to reflecting and representing the diversity of the UK and to equal opportunities in employment. Our policies and practices aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our commitment to equal opportunity, we seek to treat people fairly and with dignity and respect. We will take every possible step to ensure that no employee, individuals seeking employment with us, or any organisational partners will receive less favourable treatment (direct discrimination) or will be disadvantaged by requirements or conditions that cannot be shown to be justifiable (indirect discrimination) on the grounds of their: Age, Disability, Gender Reassignment, Marriage and civil partnership, Pregnancy and maternity, Race, Religion or belief, Sex, or Sexual Orientation. We recognise that the provision of equal opportunities in the workplace is not only essential working practice; it also makes sound business sense. Affording staff full dignity promotes good employee relations and satisfaction, and results in a motivated, productive and creative workforce. Our commitment to equal opportunities will help all those who work for us to develop their full potential, and resources of the workforce will be utilised fully to create an organisation of opportunity for all. In addition to our commitment to equal opportunity within our organisation, our technology-enabled service is proven to support people from all walks of life, including those living with a disability, to improve their self-care, health, wellbeing and productivity as part of the national workforce.

  Wellbeing

  Physical activity is proven to slow the progression of frailty, is vital for the effective management of long-term conditions, reduces long-term health risks, and improves mental and physical health and wellbeing. It has also been highlighted as an important component of COVID-19 rehabilitation. Our service benefits the health and wellbeing of individuals with long-term conditions and on rehabilitation pathways, where physical activity is a key component, including those recovering from COVID-19. For many patients care has been restricted due to COVID-19, placing increasing importance on self-management. We care about helping everyone to better health and wellbeing, as such, in addition to the demographics outlined previously, our service can also be offered to those looking to age well and/or prevent future disease. We make everyday movement a medicine, helping our users to build active everyday habits and learn how every move matters to feel healthier, happier and stronger. Our patented technology blends cutting-edge science with one-to-one mentoring to accurately guide movement and support our users at every step of their lifestyle change. They will create healthy new habits that compliment their routine and make the most of their everyday life. KiActiv® focuses on identifying the value of movement in peoples’ daily routines and how to find opportunities to move more across all ~112 hours of the waking week. This is much more accessible than exercise, and enables patients to choose how they want to fit physical activity into their lives in away that works for them. As such, our approach has no barriers to age, mobility or environment, and is culturally sensitive.

Pricing

• Price: £154 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tparker@kiactiv.com. Tell them what format you need. It will help if you say what assistive technology you use.