WTL LIMITED
Sparc Solaris and Linux Managed Service
Managed services for Solaris and Linux are focused on operations, engineering and design — to support and implement processes, minimise disruptions to your IT operating
environment and reduce implementation risk.
Solaris/Linux managed services from WTL can resolve any skills, resource and budget constraints you may have.
Features
- 24x7 via WTL service desk
- Establishing a customer notification procedure
- Regular service review meetings
- Disaster recovery tests
- Performance tuning
- Compliance with accepted IT policies and standards
- Ownership of the entire infrastructure lifecycle
- predictable costs
- Incident response and resolution as specified in the SLA
- OS- Solaris and Linux
Benefits
- Entire infrastructure and operating system management
- Fully Managed IT Operation
- Work in partnership with the customer
- We understand your requirements
- 30 plus years of experience
- balance of onsite and offsite administration and support
- Tried and tested for 30 years
- Work either with your staff or independently
Pricing
£695 an instance a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@wtluk.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 4 6 9 2 1 1 1 5 2 7 6 3 1 1
Contact
WTL LIMITED
WTL Sales Team
Telephone: 01214861234
Email: sales@wtluk.com
Planning
- Planning service
- Yes
- How the planning service works
- We offer a full planning and implementation process to migrate / Transformation, from on prem to cloud. Working closely with stack holders to fulfil their full requirements.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We consult and help manage the process, working with both the customers stack olderh and the DataCcentre/ Cloud Hyperscaler to support the migration process through every stage until its completion and sign off from the customer.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Solaris or Linux IaaS on any public cloud or hosting provider, via our Managed Service.
Service scope
- Service constraints
- Our Managed Services and consultancy are delivered remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1: 1 hour call back, 4 hours resolution
P2: 2 hour call back, 6 hours resolution
P3: 4 hour call back, 9 hours resolution
P4: 8 hours call back, 16 hours resolution depending on complexity - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
9 to 5
and
24/7
The cost is dependant on the number of instances that are required for support, again this will be dependant on either 9 to 5 and/or 24/7. However we do offer a mix and match basis, for Live, Test, UAT and DR instances
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO Quality Services Ltd
- ISO/IEC 27001 accreditation date
- 28 April 2021
- What the ISO/IEC 27001 doesn’t cover
- The ISO certification scope is for all elements of the business.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
33% of office staff cycle to the office on a regular basis. Thereby cutting fuel usage and pollution on a daily basis.Equal opportunity
form of less favourable treatment or financial reward through direct or indirect discrimination, harassment, victimisation to employees or job applicants on the grounds of age, race, religion or belief, marriage or civil partnership, pregnancy or maternity, sex, sexual orientation, gender reassignment or disability.
We recognise our legal obligations for the elimination of discrimination on grounds of:
• Age;
• Race;
• Religion We are committed to the principle of equality and equal opportunities in employment. We are opposed to any or belief;
• Marriage or civil partnership;
• Pregnancy or maternity;
• Sex;
• Sexual orientation;
• Gender reassignment, or
• Disability;
and for the elimination of discrimination in pay between men and women who do the same work, or work of a similar nature or work of equal value. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. Employees will be recruited and selected, promoted and trained on the basis of objective criteria.
Pricing
- Price
- £695 an instance a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@wtluk.com.
Tell them what format you need. It will help if you say what assistive technology you use.