Zscaler - Professional Services
Innovate IT Ltd has successfully delivered work packages for many Government departments in London and Scotland. Our information security architects can deliver customised work packages, tailored for bespoke applications and services. We also offer support services for our implementations.
Features
- Discovery, analysis, design, implementation & support
- Fast, secure internet access between you and your applications
- Zscaler Internet Access (ZIA) protects your internet traffic
- Zscaler Private Access (ZPA)
- Globally and seemlessly scalable to billions of users
- Secure home working from any device.
Benefits
- Inspects SSL traffic in transit to find and blocks threats
- Block or limit website access
- Cloud security posture management (CSPM)
- Faster and more secure than traditional security products
- Bandwidth control - prioritise operational needs
- Compliments O365 migrations
Pricing
£413 to £1,425 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 4 7 0 5 3 2 5 9 3 8 2 3 0 2
Contact
Innovate IT Ltd
Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud
Planning
- Planning service
- Yes
- How the planning service works
- Our team will work with the department to identify in-scope applications and analyse their operating requirements prior to categorisation. The applications are tested on the target cloud platforms and any development effort is highlighted to the Buyer. A migration strategy and accompanying migration plan and schedule will be supplied to the Buyer for impact assessment. Once finalised, the migration plan can be initiated using our experienced project management team, the Buyer supplied PM/BA or typically a combination of both.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- The Zscaler dashboard is intuitive and user friendly and as such administrators do tend to find it straight-forward to use. Zscaler Helpdesk and other administrator staff can undergo more in-depth training, providing them with the confidence to maintain a healthy service. The service owners can be taught how to perform the most technical tasks.
- Training is tied to specific services
- Yes
- Services the training service works with
- Zscaler
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Innovate IT Ltd has experience of migrating network workloads from traditional corporate VPN services to Zero Trust Security and Network services.
We can assist Buyer security teams with security profile definitions, translating security policies in to Zscaler policies.
We can also assist Buyers with their Cloud Security Posture Management (CSPM), reducing security vulnerability risks associated with misconfiguration of policies, applications and SaaS products. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our deliverables are quality assured by our internal QA team to a set of company standards based on industry best practice.
We will also agree a set of QA deliverables with the Buyer to ensure service is delivered to a consistent high-quality set of baseline measurements that the Buyer, and we, expect.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Information Security
- InfoSec
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
From the time of Buyer engagement to the delivery and sign-off of the service Innovate IT Ltd provides full support and ownership for the work instructed to deliver.
The Buyer has the option of ongoing support. We offer;
a) 3rd line, server and infrastructure,
b) 4th line and Supplier management.
Bespoke SLAs will be agreed with the Buyer. Regular service reporting will be provided to the Buyer with joint "Feed and Succeed" sessions to discuss service and enhance service delivery performance.
Service scope
- Service constraints
- Any service constraints will be identified through discussions with the Buyer.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- 3rd line support and will engage Zscaler on your behalf for application level support (4th line). 08:30-17:30 Mon-Fri (ex. UK holidays) P1 & P2: Response time: 1 working hour Resolution Goal: 1 working day P3: Response time: 4 working hours Resolution Goal: 3 working days 4th Line support provided by Zscaler
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Support services provided by web chat can be tailored for the specific buyer requirements. We use industry leading service desk software to provide first-class support.
- Web chat accessibility testing
- None to date.
- Support levels
- During the original contracted engagement, all Innovate IT Ltd services are supported at no extra cost to the Buyer. Basic Support Package available from £36,540 (ex VAT): 3rd/4th line incident response and resolution, Monthly health checks, 1 working hour incident response, Web or email incident logging, Escalation and management of incidents with Zscaler (4th line), Monthly service reporting, New feature recommendations. Add-ons (additional cost depending on customer requirements): Automated monitoring and alerting, Bespoke reporting, ITSM integration for incident management. Every customer will be given a technical account manager who will assess the technical requirement and assign the relevant resource on and individual basis.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
This service enables the customer to evaluate secure remote working for customers' employees, which is a large factor in reducing travel-related emissions. Having a zero-trust approach to identity and a strong security foundation enables home and hybrid working. - Covid-19 recovery
-
Covid-19 recovery
This product support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services through improving remote working capability for the customer. This service improves workplace conditions that support the COVID-19 recovery effort through aiding remote working. - Tackling economic inequality
-
Tackling economic inequality
This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity through automated workflows and reducing customer service desk calls. This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity, through integrating directories with the identity platform for greater flexibility and faster software migration and integration. This service helps to identify and manage cyber security risks in the delivery of the contract including in the supply chain. - Equal opportunity
-
Equal opportunity
This service seeks to influence staff, suppliers, customers and communities through the delivery of the contract to support disabled people through offering accessibility options for workforce users and citizens. - Wellbeing
-
Wellbeing
This service supports the health and wellbeing, including physical and mental health, in the contract workforce through reducing IT friction, for example removing the need to remember passwords or to use the helpdesk for password resets. This service empowers the user.
Pricing
- Price
- £413 to £1,425 a unit a day
- Discount for educational organisations
- Yes