RAZOR THORN SECURITY LTD

Application Security - Imperva

Incapsula is a cloud-based application delivery service enabling organisations of all sizes to enjoy enterprise-grade website security, performance and availability. Incapsula includes best-of-breed web application firewall; comprehensive DDoS protection; global content delivery network and an application level load balancer, which are available as standalone services or as an integrated solution.

Features

• Comprehensive Protection Against Any Type of DDoS Attack.
• Enterprise Grade Web Application Firewall (WAF).
• Application-Aware CDN & Content Caching.
• Intelligent Application Level Load-Balancing.
• Real-Time Monitoring & Alerts.
• Advanced Bot Mitigation.
• Two-Factor Authentication.
• Granular Website Access Control.
• BGP Routing-based Infrastructure Protection.
• Advanced Mitigation of Layer Attacks.

Benefits

• Secure and Accelerate Your Website.
• Prevents access to malicious and unwanted visitors to your website.
• Defends against web threats and vulnerabilities - including OWASP Top10.
• No hardware or software installations needed.
• No code changes or complex integrations are needed.
• Apply your organisation’s security policy within the WAF.
• Improved UX by accelerated page rendering and latency reduction.
• Guarantee optimal resource utilisation.
• Routing changes are immediate and across-the-board for all users.
• High protection with auto-detection and immediate triggering.

£5,000 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

747146506558608

Contact

Sophia Durham
+447470334993
sophia.durham@razorthorn.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The service can be tied down to a UK POP; however, it is more effective when deployed using all our worldwide POPs. That way, we can stop the bad actors coming after your website before they reach the UK.
• System requirements: Incapsula is activated by a simple DNS change.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customers cases will be assessed and graded on receipt. The customer can also request an escalation to a case. Imperva operates 24x7 follow the sun support, so response times are the same at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Key features of the Incapsula enterprise offering include:; • Enterprise-Grade SLA When it comes to service availability, there are no compromises. Backed by a 99.999% uptime and support SLA, our enterprise-grade website security and performance services are used by many of the world’s leading online businesses; • Premium 24x7 Support Our support engineers and security experts are available round-the-clock to give you the support you need, when you need it.; • Enterprise-Grade Security Featuring a PCI-certified Web Application Firewall and comprehensive protection against DDoS attacks, Incapsula secures your website from external attacks, maximises uptime and maintains business continuity.; • API For Provisioning, Management And Events The Incapsula API enables easy integration with streamlined customer provisioning and account management. Export security events to your log management and SIEM systems and create customized reports for your target audience.; • Customised Setup and Branding Our customisation options allow enterprises to easily brand customer-facing pages (for example security messages, error pages, etc.) to reflect your own website’s look and feel.; • Dedicated Account Management Dedicated Incapsula product and security experts will work with you on complex setup, integration and customisation requirements to ensure your security and operational goals are met.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The implementation of Incapsula need never be a complex nor lengthy project. There is nothing to install or commission, and only a DNS setting change is required to re-direct traffic through Incapsula. Indeed, some clients have approached Imperva whilst under attack, and have been up and running in less than 1hr (the record is 15mins). Prospects often ask for a draft implementation plan, and there is the risk of disappointment that Imperva does not respond with a weighty document using MS Project and RASIC charts; and there is often an expectation that such a valuable and important service must surely take weeks or months to plan, configure, implement, etc. However, the reality is genuinely simple and can be summarised is a few sentences, below: Significant tasks include: a) 1-2hr planning session to agree roll-out plan and confirm any non-standard configuration settings. b) Client provides a list of the website names to be on-boarded c) Availability of client representative with knowledge and authority to make DNS changes for target website[s], and to manage SSL certificates. d) 2hr/half-day session to familiarise client with management console/GUI e) 1-2hr hand-holding session during switch-over of live websites to the Incapsula system.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We do not hold any client data.
• End-of-contract process: The customer changes their DNS setting.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, accessed via smartphone.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Imperva Incapsula provides customers and partners with the ability to manage accounts and sites via an API. The API has the following characteristics:; Requests are HTTP POST.; Parameters are specified in the request body in HTML form style, e.g: param1=value1&param2=value2.; All requests are SSL-encrypted.; Response content is provided as a JSON document.; UTF-8 encoding is always used.
• Accessibility standards: None or don’t know
• Description of accessibility: View the list of your websites configured on Incapsula, or add a new site. The Websites page is displayed when you log in to your account in the Incapsula Management Console. To add a new site, click the Add Site button and follow the onscreen instructions. The following details are displayed for each website. The statistics are generated daily and cover the last 7 days, except for bandwidth, which covers the last 30 days. Name Bandwidth Human Visits Bot Visits Threats Creation Date Status Fully configured: Partially configured: Not configured: Disabled:
• Accessibility testing: N/A.
• API: Yes
• What users can and can't do using the API: Imperva Incapsula provides customers and partners with the ability to manage accounts and sites via an API. The API has the following characteristics:; • Requests are HTTP POST; • Parameters are specified in the request body in HTML form style, e.g: param1=value1&param2=value2; All requests are SSL-encrypted; • Response content is provided as a JSON document; • UTF-8 encoding is always used
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Application delivery Rules are a fundamental part of modern application delivery platforms/services, whether it’s a CDN or a load balancer (ADC). These rules are used to control and manipulate requests or responses according to predefined behaviours. What can be done. Switch content and redirect users based on layer 7 attributes, such as URL patterns, cookies, HTTP headers, and client classification attributes Improve user experience and SEO ranking by rewriting relative and dynamic URLs to clean customer-facing URLs Offload connections and reduce round trip times between your web server and other backend servers Leverage Incapsula client classification to identify bad bots and redirect them to a special site or server with fake content Define rules based on client behaviour, using customizable rate thresholds for various parameters Implement backend logic without changing application code Extend role-based control to non-technical users

Scaling

• Independence of resources: Independence of resources - Our global network consists of 32 data centres with over 3 Tbps capacity designed purely to protect your websites.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include: Website Traffic, Human visits, Bot visits, Threats, Bandwidth, Status, Application attacks, Countries, Hits per second, Bits per second, Daily Hits, Threat type, Attack Countries.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Imperva.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: We do not hold customer data.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Productised SIEM Integration Provides centralised management of Incapsula data within existing security systems and workflows (SIEM systems). Includes a log collector, and pre-made dashboards for easy implementation. Supported systems include: Splunk, McAfee, Qradar, and ArcSight.
• Data export formats: Other
• Other data export formats: SIEM API.
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UPTIME COMMITMENT Incapsula commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits. MITIGATION COMMITMENT DDoS Mitigation will take place within five minutes after Client has completed DDoS Activation. For customers that have purchased the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to automatically route traffic through the Incapsula network, DDoS Mitigation will take place within five minutes after the Infrastructure Monitoring Service has detected a DDoS attack on the customer infrastructure. OUTAGE EVENTS AND CREDITS To submit a claim for Credits, Client must open a support ticket in Incapsula’s technical support ticketing system no more than seven calendar days after the time in which the Outage occurred and provide detailed descriptions of the Outage, the duration of the Outage, network traceroutes, the site(s) affected and any attempts made by Client to resolve the Outage. The support ticket must include the words “service credit request” in the ticket or email subject line.
• Approach to resilience: Available on request.
• Outage reporting: Public Dashboard & Email.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Available upon request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Comsec Consulting
• PCI DSS accreditation date: 14/01/2019
• What the PCI DSS doesn’t cover: All covered.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FEDRAMP.
  • SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, Incapsula developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have Incapsula’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available upon request.
• Incident management type: Undisclosed
• Incident management approach: Available upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Razorthorn is dedicated to combating climate change and has set a bold target of achieving Net Zero emissions by 2025. To fulfil this commitment, we prioritise tangible reductions in emissions through collaborative efforts with key suppliers and empowering our team to make climate-conscious travel decisions.; ; As a socially responsible business, Razorthorn upholds the highest standards of ethics and professionalism. Our efforts fall into two main categories: compliance and proactiveness. Compliance entails adhering to legal obligations and community values, while proactiveness involves initiatives to promote human rights, support communities, and safeguard the environment.; In addition to meeting legal requirements, we actively engage in environmental protection initiatives such as recycling, energy conservation, and adoption of eco-friendly technologies. We are in the process of aligning our operations with ISO 14001 standards for Environmental Management to continually improve our environmental performance.; Razorthorn is committed to delivering further environmental benefits, including striving towards net zero greenhouse gas emissions, as part of our ongoing contract performance."

  Covid-19 recovery

  Razorthorn's mission is to enhance workplace conditions for COVID-19 recovery, emphasising social distancing, remote work, and sustainable travel. Our G Cloud 14 services aid organisations in managing and rebounding from COVID-19 impacts, promoting remote service delivery to mitigate transmission risks. We support remote work and enforce social distancing in offices, with travel following the most recent COVID-19 guidelines.

  Tackling economic inequality

  Razorthorn actively tackles economic inequality by strengthening supply chains and managing cyber security risks in contracts. We promote innovation in supply chains for cost-effective, high-quality goods. Our social responsibility drives us to support local charities, nurture future security professionals, and address regional inequality through inclusive recruitment and skill development initiatives.

  Equal opportunity

  Razorthorn is dedicated to detecting, managing, and mitigating modern slavery risks within contract delivery and supply chains. We actively combat employment, skills, and pay disparities within our workforce. Our firm adheres to rigorous 'Equal Opportunity' and 'Equality and Diversity' policies, ensuring fair treatment across all engagements.

  Wellbeing

  Razorthorn is deeply committed to safeguarding and promoting the physical and mental health and well-being of our workforce. Our support begins with the initial recruitment process and extends throughout every working day within the organisation. For team members facing challenges such as disabilities, mental health conditions, or caring responsibilities, we have an established network that offers a supportive environment to connect with peers, seek advice, and share experiences.

Pricing

• Price: £5,000 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full product on qualified 14- day proof-of-concept trial.
• Link to free trial: https://www.incapsula.com/pricing-and-plans.html

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.