GGP SYSTEMS LIMITED

GGP WebGIS in The Cloud

GGP WebGIS in The Cloud is a fully hosted service via Amazon Web Services. It has been designed to meet the Web Mapping needs of Public Sector bodies and when coupled with a spatial database provides a flexible platform delivering web mapping to staff and the general public.

Features

• Intranet and Internet Web Mapping
• Based upon an Open Source platform
• Works with all mainstream Spatial Databases
• Utilises Ordnance Survey base mapping (Open Data & PSMA)
• Editing and Spatial Queries via Intranet GIS by staff
• Mapping portal provides fast response to requests for spatial information
• Consumes OGC WMS and WFS services, Google & Bing mapping
• Integrates with Back office systems
• Customisable Printing to PDF via Print Templates
• Where's my Nearest, Report It , Local Plan, Brownfield Sites

Benefits

• Internet Web Mapping promotes Channel Shift
• Sharing spatial data with the Public and the community.
• Easy to use - ideal for non-technical people
• Managed service reduces overall cost of ownership
• Authorities are freed from managing costly and complex GI infrastructure
• Spatial Data Warehouse provides a single repository for authority data
• Build using Open Source code, using Open standards
• Efficient access to, sharing, distribution and management of information
• Secure Cloud based platform via Amazon Web Services
• Comprehensive support is provided by a dedicated Service Desk

£900 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ggpsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

747294939861367

Contact

Des Wilby
0208 686 9887
sales@ggpsystems.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: GGP WebGIS in the Cloud can link to any OGC web services, including: GeoServer; MapServer; IDOX; GoogleMaps; Open StreetMap; Ordnance Survey; Data.gov; NHS Direct and Police.gov. This enables a wealth of mapping data to be incorporated within both internet (public) and Intranet web mapping environments.
• Cloud deployment model: Hybrid cloud
• Service constraints: Access to the GGP WebGIS in the Cloud service is available on a 24 x 7 basis. Planned maintenance windows, when the service will be unavailable, typically occur once every quarter usually outside standard working hours. GGP will agree maintenance windows with Amazon Web Services and inform customers in advance.; The only technical requirements clients must adhere to will be to connects to the service via a fast ethernet/Broadband connection. The user must access the system via a browser meeting the minimum requirements
• System requirements:
  • Access to a fast broadband internet connection.
  • Supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am to 5:30pm on weekdays, excluding public holidays and the period between Christmas and New Year, when the company is closed.; ; Priority 1 - System Down; Definition - Critical business failure; Target Response - Within 15 minutes; ; Priority 2 – High; Definition Key element of service not available or incident affecting 10 or more users or a complete department; Target Response Within 30 minutes; ; Priority 3 – Standard; Definition Incident affecting 2-9 users; Target Response Within 4 hours; ; Priority 4 - Low; Definition Issue only affecting a single user or Advice & Guidance required; Target Response Within 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: GGP Systems provides one level of support, Mondays to Fridays, 09:00 – 17:30 UK time on Business Days, excluding English Bank and public holidays and the period between 24th December and 2nd January. GGP Systems shall provide the Client during the Term with remote support during Support Hours for the purposes of: (a) providing user support; and (b) using commercially reasonable efforts to correct any Material Defects.; GGP Systems shall provide email support via helpdesk@ggpsystems.co.uk and telephone support on 020 8686 9887, or via such other email address and/or telephone number as GGP Systems may notify to the Client from time to time.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: GGP will provide setup, configuration and training.; Key stages in the on-boarding process comprise the following, managed under GGP’s Project Management Methodology which is based on PRINCE2.; • Customer completes standard registration/order; • Customer provides file containing user profiles for loading; • Customer provides gazetteer data (if required) for loading; • Customer provides data overlays for initial migration and setup; • User interface configuration requirements agreed; • Implementation costs and timescales finalised based on data and configuration requirements; • Data migration and user interface configuration undertaken by GGP; • System administrator and end user training provided; • Service commencement
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word .doc
• End-of-contract data extraction: Data is available for extraction in common GIS formats.; Data volumes over 100GB will require an individual extraction plan including agreement on extract media.; Users are also able to execute a Dump or Export of data held within their RDBMS; any flat files can be uploaded to a database or exported.
• End-of-contract process: Customers must provide 3 months’ notice of termination. Following completion of a service termination form an exit plan will be agreed including data extract arrangements. .; ; Data is available for extraction in common GIS formats. Data volumes over 100GB will require an individual extraction plan including agreement on extract media.; ; After contract termination all live client data will be deleted. All customer specific backups will be destroyed. There is an additional charge for providing individual backup services. Please contact GGP for pricing.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: This is a SOAP API that allows Data to be read in (Gazetteer data only); There is also an API which links to Google Analytics for audit trail.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The GGP WebGIS in the cloud solution allows administrators to customise the working environment allowing what datasets can be viewed; setting up access controls to databases, tables and fields and other GIS files. The administrator also controls the visual look and feel of their application, controlling which icons/buttons are available to each group of users and through the use of CSS styling sheets.; All data sources, WMS feeds and links to other OGC compliant services are controlled by the customer administrator through the Administration module.

Scaling

• Independence of resources: AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage (defined below) of at least 99.95%, in each case during any monthly billing cycle.; AWS offers additional options to ensure availability, including Load Balancing that features high availability, automatic scaling, and robust security.; Please discuss these options with GGP to receive a separate quotation for this service.

Analytics

• Service usage metrics: Yes
• Metrics types: User Access details; data access details - updates/changes etc
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is available for import/export in common GIS formats. Data volumes over 100GB will require an individual extraction plan, including agreement on extract media.; If required, GGP will export data on behalf of the client and provide the data on media and in formats agreed with the client.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .shp
  • GeoJson
  • GML
  • SQL Dump - BKS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SHP
  • GeoJson
  • GML
  • Tiff /GeoTiff
  • JPG
  • GIF
  • ECW
  • Mr SID
  • Mid/Mif

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage (defined below) of at least 99.95%, in each case during any monthly billing cycle.; AWS offers additional options to ensure availability, including Load Balancing that features high availability, automatic scaling, and robust security.; Please discuss these options with GGP to receive a separate quotation for this service.; No financial recompense is offered for the unavailability of GGP WebGIS in the Cloud.
• Approach to resilience: GGP WebGIS in the Cloud is provided within the Amazon Web Service environment. AWS solutions can be configured to include Load Balancing; High availability; Multiple hosting; backup and recovery options within the UK or abroad. Should customers require additional services, GGP will be happy to discuss and implement them enabling a bespoke environment capable of meeting the exact customer requirements. Depending upon these requirements, an additional charge may be levied by AWS to provide these services. Please discuss your requirements with GGP staff.
• Outage reporting: GGP's Amazon Web Service offering is configured with both Email and SMS service outage alerts.; ; Email and SMS details are setup within the Administration module

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Windows Authentication; OpenID
• Access restrictions in management interfaces and support channels: Access to the management console is through an installed windows application on a workstation only
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: GGP Systems Limited follow industry best practice and are certified under the Government's Cyber Essentials scheme, meeting or exceeding all guidelines, including: Boundary Firewalls and Internet Gateways; Secure Configuration; Access control; Malware protection and Patch Management

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management encompasses the following criteria; - Announcement: Communicate intention to make change (Updates / Patches / Configuration) ; - Overview: Detailed overview of changes that will occur ; - Reasoning: The reason(s) behind the changes being made; - Benefits: How does the change(s) benefit the client/users ; - Timeframes: Expected timeframes for preparation, planning, consultation, implementation and evaluation.; - Additional Factors: Consideration of other factors – Network disruption, previous updates etc ; - Training: Any necessary training for clients/users if changes directly affect them.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: GGP Systems Limited follows the tenets of the Governments Cyber Essentials scheme: Critical and Important updates are applied automatically upon release (Important may be delayed by up to one week). ; Other updates are checked for relevance to software/operating system installation and are installed monthly where relevant.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: GGP Systems Limited takes security seriously. Access to all GGP Amazon EC2 instances is restricted to authorised GGP Systems Limited personnel and is via VPC VPN only. Intrusion protection software is provisioned as part of our instance image, configured with real-time notification of detected incidents. Incident response is treated as a Critical Business Failure and is actioned within 15 minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: Users may contact support via email or telephone, Monday-Friday 9am to 5:30 pm : Priority 1:Critical Business Failure, response within 15 min.; Priority 2:Key element of service not available, respond within 30 min; Priority 3:Incident affecting 2-9 users, response within 4 hrs; Priority 4: Incident affecting a single user, response within 4 hrs. Reports will be circulated on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation, GGP Systems recognises the importance of social value and acknowledges its own responsibilities to this cause. As a supplier of GIS systems and services, we also strive to assist UK local authorities, emergency services and private companies to achieve their social value goals. ; ; GGP Systems wants to create social value more broadly through the economic, environmental, and social impact of our actions. As a well-established company, increasing our social value offering is something we are constantly looking to achieve.; ; Social value has many different definitions. To us it is the positive impact we have on improving outcomes for people in local communities, through our work with clients and as an employer. ; ; GGP Systems is a national business with people, and clients, based all over the UK. Our physical headquarters is in Croydon although the majority of employees continue to be home-based. ; ; Regarding our responsibility to be an environmentally-friendly company, GGP Systems continues to:; ; • Be aware of our carbon footprint and look to reduce wherever possible by providing remote services and, where possible, eliminating the need for travel and the provision of on-premise work; • Strive to become a carbon neutral company by encouraging continued homeworking and the use of remote access and online meetings with customers; • Look to source goods and services from ethical, and where possible, local organisations

  Equal opportunity

  As a company, GGP Systems continues to:; ; • Offer employment opportunities to people returning to work after an extended break ; • Looks to open up our recruitment channels to improve the diversity of our teams; • Work with educational institutions in offering meaningful work placement opportunities

  Wellbeing

  As an employer, GGP Systems has established procedures to ensure the wellbeing of all employees by:; ; • Running the company in the best interests of all employees now and in the future; • Creating an inclusive work environment for our employees ; • Supporting the overall wellbeing and mental health of all our employees; • Offering support to help our employees grow and develop new skills; • Ensuring everyone feels safe and can be themselves whilst at work; • Continuing to monitor and support all employees in their homeworking environments; • Ensuring a positive work-life balance for all employees

Pricing

• Price: £900 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ggpsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.