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Pilot Works

Mock service assessment for cloud services

Failing a service assessment often causes significant delays and costs whilst the team prepares for reassessment. Our team are trained and experienced at running service assessments so we know what assessors look for. We can help you prepare for an upcoming assessment with a mock service assessment and debrief workshop

Features

  • Expert panel to run mock service assessment
  • Includes current assessors trained by GDS
  • Realistic simulation of the real assessment experience
  • Detailed feedback on areas to improve
  • Can include coaching prior to or after mock assessment

Benefits

  • Avoid the costs and delays of failing an assessment
  • Build team confidence in ability to pass GDS service assessment
  • Identify areas which need improvement early
  • Improve delivery outcomes

Pricing

£485 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pilot.works. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 4 7 9 9 8 0 2 6 2 3 7 5 8 7

Contact

Pilot Works Darwin Peltan
Telephone: 447899956395
Email: hello@pilot.works

Planning

Planning service
Yes
How the planning service works
Pilot Works' key strength is in the planning and design of digital services to meet user needs and help organisations achieve their goals. We are experts in the Discovery and Alpha phases and offer a full suite of design services including: User research, business analysis, user experience design, content design and information architecture, technical architecture, product management and delivery management. Ideally, we offer this service through a collaborative 'one-team' approach, working alongside our clients and internal subject matter experts, so that they fully understand and 'own' the design of the cloud based solution
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We offer formal training in how to deliver Discovery and Alpha phases. We also offer coaching and consultancy to teams engaged in service design, with particular emphasis on user-centred design and agile methods applied to the service design process. Our clients also benefit from skills transfer through collaborative working whilst engaged on projects. This typically comes through working alongside us as ‘one team’, or through coaching and workshops.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
At the start of a project Pilot Works will work with you to understand your goals for the new service, who your users are and their needs, and any technical, policy and legal constraints for the service.

We will use this information to identify candidate solutions for the new service and the key risks and assumptions that need to be tested. We will then work with you to define a delivery roadmap including planning how the service will be migrated to the cloud.

We will also create recommendations for an appropriate operating model to ensure there is a sustainable plan for how the new service will be managed, supported and improved through life.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Pilot Works places an emphasis on quality. We take an agile approach to projects and continuously review our processes to identify improvements. This is done collaboratively with clients through regular retrospectives. We also actively seek client feedback through interviews and client questionnaires.

Other measures include
* Only employing staff and associates who are highly experienced
* Using pair programming / pair writing (as appropriate) to avoid errors

For technical projects we work with clients to create an appropriate testing strategy. This typically includes:

* Using behavioural driven development (BDD) to ensure business logic is captured and implemented correctly

* Creating automated tests to test any changes are safe before they are deployed

* Deciding how we will test the accessibility of the service

* Defining performance levels needed for the service and testing that the service will be able to meet these in real life conditions

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support via email, telephone and webchat. At the start of each project we will agree a bespoke SLA to meet the needs of the client.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour during office hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
-
Web chat accessibility testing
-
Support levels
Support will be tailored to the needs of the client. Please contact us for further details via the clarification process.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Pilot Works is committed to minimising our environmental impact and is committed to reaching net zero by 2030.
We will use hybrid working to minimise the environmental impact of any projects delivered under this framework. Where travel is required we will use public transport or a zero emission vehicle to minimise carbon emissions.

Covid-19 recovery

Pilot Works is committed to helping communities and individuals recover from Covid-19. We will
Provide paid work experience and internship opportunities for people in the South West
Provide employment pathways for people who are looking to return to work
Grow the supply chain by advertising opportunities to collaborate to independent freelancers and SMEs

Tackling economic inequality

Pilot works is committed to tackling economic inequality and supporting the creation of new business, jobs, skills and increasing supply chain resilience and capacity.
To help address these issues we have committed to the principles and actions in the Tech Talent Charter (TTC) which is an industry initiative to increase diversity and inclusion within the sector.
Pilot Works will use a portion of the profits from this contract to
Fund paid work placements for people from disadvantaged communities who are looking to work in the digital industry.
Provide new employment opportunities in the South West and beyond
Sponsor and help organise community events such as ProductTank Bristol, Service Design Bristol and Product Camp Southwest to bolster skills and knowledge sharing

Equal opportunity

Pilot Works is very aware of the barriers that people from disadvantaged groups can face when trying to get roles in the digital sector.
To help address these issues we have committed to the principles and actions in the Tech Talent Charter (TTC) which is an industry initiative to increase diversity and inclusion within the sector.
Pilot Works will use part of the profits from this contract to fund a paid work placement for people who are looking to work in the digital sector. This will be targeted at people from groups who are often underrepresented or face additional barriers in getting into the industry.

Wellbeing

Pilot Works is committed to improving the wellbeing of it’s staff and stakeholders. Our recruitment practices are Inclusive and accessible and we work to the principles of the Good Employment Charter. We have also signed the Mental Health at Work Commitment.

Pricing

Price
£485 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pilot.works. Tell them what format you need. It will help if you say what assistive technology you use.