Analytics Cloud Services

Planning

Planning service: Yes
How the planning service works: We understand what it takes to make Analytics projects successful. We help plan and deliver projects with user needs at the core, with clear routes to business benefits, and with known strategies for scaling up and maintaining an enterprise level solution. We follow the Service Standard, enhancing it with our experience in adjacent areas like business planning and organisation design. We plan with some or all of the following activities: * Validating policy, operational and financial goals, and refining the business case * Completing a Discovery to identify user needs, dependencies and solution options * Completing an Alpha product to prove the concept for the solution, flush out more detailed requirements and identify operating model implications * Planning and delivering an MVP as a Beta product, aiming for known outcomes * Planning and delivering an enterprise-wide Live product that is continuously improved over time. Our planning takes account of: * Security architecture and cyber threats * Technical and technology analysis, design, build and test * Resource requirements and availability * Dependencies on third parties and legacy systems * Organisational constraints and opportunities * Policy / legal constraints * User research and user testing strategies * Service assessment and governance needs.
Planning service works with specific services: No

Training

Training service provided: Yes
How the training service works: We provide three types of training to buyers: *1. Training to project team members including peer-to-peer support, paired programming, agile coaching, on-the-job coaching and training about delivery methods, and delivery in mixed teams *2. Training to other business stakeholders such as Product Owners, SROs, Project / Programme Directors and PMOs about effective delivery behaviours and success factors *3. Training to end users, such as developing online training, delivering face-to-face training, creating guidance documents (in all cases, working with buyer team members as appropriate).

Specific to Analytics, we offer Labs for Senior Management Teams across a range of Analytics themes, including Insight Driven Organisation, Rapid Prototyping and Analytics Talent strategy. We also offer training for buyers’ data analysts and scientists on best practice, including Data Visualisation.
Training is tied to specific services: No

Setup and migration

Setup or migration service available: Yes
How the setup or migration service works: Our technical services help buyers adopt Analytics solutions in the cloud, and move from existing services (either cloud or non-cloud) onto cloud-based Analytics solutions. We support buyers with: * Selecting appropriate cloud products and modules to meet their business needs * Business migration planning (e.g. support models, user needs) * Data migration planning (e.g. master data strategy, migration planning and execution) * Technical planning (e.g. solution architecture design and validation) * Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis).

Our business advisory and architecture services help buyers to understand the impact of adopting Analytics solutions in the cloud, and the implications on the Strategy, People and Processes within their organisation.
Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

Quality assurance and performance testing service: Yes
How the quality assurance and performance testing works: Our service helps buyers deliver high quality Analytics solutions in the cloud. This includes: * Quality assurance of plans, designs, architectures and solutions * Providing delivery management expertise to mitigate implementation risk * Providing technical and business expertise for high quality “right first time” services * Defining agile delivery strategies that bake quality in * Designing and delivering performance testing for services during design, build and release (at Alpha, Beta and Live phases).

Security testing

Security services: Yes
Security services type: Security strategy

Security risk management

Security design

Cyber security consultancy

Security testing

Security incident management

Security audit services
Certified security testers: Yes
Security testing certifications: GBEST

CHECK

CREST

Other
Other security testing certifications: TIBER-EU

ICAST

CREST Certified Simulated Attack Manager (CCSAM)

CREST Certified Simulated Attack Specialist (CCSAS)

CREST Certified Tester (CCT) (APP)

CREST Certified Tester (CCT) (INF)

CREST Practitioner Security Analyst (CPSA)

CREST Registered Tester (CRT)

Offensive Security Certified Expert (OCSE)

Offensive Security Certified Professional (OSCP)

Ongoing support

Ongoing support service: Yes
Types of service supported: Hosting or software provided by your organisation
How the support service works: We provide support for services that we have built and implemented. The exact scope of support services is agreed on a case-by-case basis to match buyer needs, and can include: * First line support for users * Second or third line support for users * Ticket tracking and resolution * Continuous delivery of bug fixes and enhancements * Monitoring of user feedback, and maintenance of a backlog of enhancement / improvement needs * Continuous improvement services to address further needs.

Specific to Analytics, Deloitte can provide an Application Managed Service, which fully manages an application on behalf of the buyer either on the Deloitte Cloud or on client premises.

Service scope

Service constraints: Where service constraints exist of a general nature, they would usually be addressed in the Service Definition document. These and any other constraints would need to be discussed with the client prior to placing the Order. This includes constraints that are specific to the client or the client’s situation or that need to be addressed before delivery of the service. We will rely on the client to bring to our attention, before the order is agreed, any specific constraints that need to be addressed including those that could impact on quality, service levels, costs or duration of the engagement.

User support

Email or online ticketing support: Email or online ticketing
Support response times: For our own hosted solutions within 2 working hours or if at a weekend, within two hours on the next working day. Specific SLAs would need to be agreed if not hosting on our own cloud hosting environment.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Support levels: We can offer different support levels based on the service requirement. We would agree this with the client at the time of order. Cost may be in accordance with our rate card/pricing document.

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
ISO/IEC 27001 accreditation date: 01/04/2022
What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.
We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.
Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.
Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

Covid-19 recovery

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Tackling economic inequality

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Equal opportunity

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Wellbeing

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met.
We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

Price: £450 a unit a day
Discount for educational organisations: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Pricing

Service documents

Cookies on Digital Marketplace

Analytics Cloud Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Social Value

Pricing

Service documents