SaaS-based and AI-powered Contract Lifecycle Management Platform. The service enables organizations to democratize contract authoring as well as establish powerful post-signature contract management practices. It supports organizations across the entire contracting lifecycle and enables effective collaboration for internal and external stakeholders.


  • Guided Contract Features
  • Template & Clause Library
  • 360
  • Collab
  • Clause and Metadata extraction
  • Clause-Level approvals
  • Smart Search
  • Real-time Reports
  • Obligations Management
  • Configurable alerts


  • Easier requisition of contracts by users
  • Libraries with gold standard templates and clauses ensure contractual compliance.
  • Enables easier location of contract critical information
  • Enables communication between internal and external stakeholders
  • Increases the efficiency of contractual review
  • Enable handling of exceptional scenarios
  • Equips users with capabilities to fetch documents immediately
  • Real-time Reports provide actionable insights
  • Tracking of Obligations and Deliverables arising from contracts.
  • Enable users to keep track of critical contractual events


£35,000 a licence a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

7 4 8 9 2 5 2 6 5 0 3 8 8 9 1


SEVEN365 LTD. Sam Bhaskar
Telephone: +447841118452

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
  • Linux based system
  • Dedicated / reserved instances from the cloud or on premise
  • Distributed computing
  • Cluster of machines is required
  • Cloud & Standalone environment

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 30 minutes during business hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide four levels of Support depending on the severity of incident.

• Critical (Severity 1) - Response time 30 mins with update every 1 hour until incident resolution. Support coverage will be provided during Business and Non-business hours
• High (Severity 2) - Response time is 1 hour with updates every 4 hours until incident resolution. Support coverage will be provided during Business hours and non-business hours
• Medium (Severity 3) - Response time is 2 hours with updates every 1 working day. Support coverage will be provided during Business hours
• Low (Severity 4) - Response time is 4 hours with updates every 1 working day until incident resolution. Support coverage will be provided during Business hours

Support is provided as part of license, we do not charge separately (apart from on-site support)

Since our product is a SaaS product a Technical Account manager would be provided
Support available to third parties

Onboarding and offboarding

Getting started
In order to help users get started with the service we provide extensive online training sessions. Training sessions are conducted based on the user roles that each user would have. Multiple sessions are conducted in order to ensure high-user adoption of the platform. Users are also provided with documentation in order to enable them to use the platform in a much more efficient manner
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
User data is provided to users in the form of a data dump when their contract ends.
End-of-contract process
All the data will be migrated and provided to customer as and when customer requires

Data extraction is not charged separately. We provide a free of cost backup of customer data

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Description of service interface
Users can use the UI application to achieve various business operations. For e.g. Authoring of contract, approval, rejection of task etc.
Accessibility standards
None or don’t know
Description of accessibility
Accessible via Web browser. Users can perform actions according to their roles and permissions.
Accessibility testing
What users can and can't do using the API
Users do not have direct access to API.


API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The platform is infinitely customizable and can be mirrored to reflect the buyer's business processes.

Any requests for customization are received and would be made during implementation.

1. The configuration of the organization such as region, BU, Contract category/Sub- category
2. User roles and access rights
3. The contract details available on the home screen

Certain customizations such as User roles, access rights and details available on the home screen can be made via the product interface.

Customizations such as Changing the organization structure can be performed with the help of the Customer success manager.

Admin users as well as the Customer support team.


Independence of resources
We have auto-scalability of our services in order to guarantee users aren't affected by demand of other users


Service usage metrics
Metrics types

1. No of active users in the system
2. No of inactive users
3. No of contracts in the system
4. No of templates in the system
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Encrypt data at rest using a variety of tools including (but not limited to:

1. Utilizing managed databases by our infrastructure provider which have options to encrypt data at rest. In these cases, encryption keys are managed by the infrastructure provider.

2. Utilizing the infrastructure provider's option to encrypt the underlying storage of the assets that persist data. Again, encryption keys are managed by the infrastructure provider.

3. Company laptops are encrypted as outlined in the Endpoint Security Policy.
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export data using the User interface in certain use cases. In case of bulk data requirements, they would need to raise a request with the Support team.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data at rest is encrypted using Azure keys. Only web server on port 443 is accessible over TLS(1.2) to the world.

Availability and resilience

Guaranteed availability
We guarantee a 99.9% level of availability. We run on Microsoft Azure and Azure ensures 99.9% of availability. Azure provides payback if availability limit is breached.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
Other user authentication
Other Depends on the customers authentication tool since we integrate with customers authentication mechanism.

Through integration with client's authentication system.
Access restrictions in management interfaces and support channels
We have elaborate rules and permissions management module.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
1. Initially 2-factor AD authentication to access the bastion host of the cloud service provider
2. Access the resource using a private key provided to the user.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • We are SOC 2 compliant
  • Undergoing audit for GDPR compliance
  • Working on ISO27001 this year

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Currently undergoing audit for GDPR compliance
Information security policies and processes
The Pillars of Information Security program are

1. Information Security Training
2. Incident Management
3. Vulnerability Management
4. Data Classification
5. Data Backup
6. Data Retention
7. Encryption
8. Endpoint Security
9. Physical Security
10. Acceptable Use Policy

1. The staff should report the issue immediately to their manager.
2. If manager is unavailable, staff can directly approach the ISO/CEO to report the issue.

We ensure that such policies are followed by having appropriate penalties for any violation. The penalties can include

1. Reprimand
2. Demotion
3. Suspension or Termination for serious offenses
4. Detraction of benefits

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management process ensures that all software developed in the service of or any subdomain of should be version controlled.

We use a decentralized version control system like git. This allows engineers to work on bug fixes, new feature development and other independent projects simultaneously. Before synchronising with the central repository, it is recommended that engineers work on local branches created from an appropriate version of the central repository. All changes must be tested locally before the changes are deployed to users

The policy outlines procedures for conducting planned and unplanned changes as well.

We use a version-controlled system.
Vulnerability management type
Vulnerability management approach
The Information Security Officer is responsible for communicating detected vulnerabilities and package updates needed to the appropriate vulnerability management system where it can be tracked to resolution.

Remediating Vulnerabilities
The engineering staff is responsible for remediating any reported vulnerabilities. The remediation process should be tracked in the vulnerability management system. SLAs are in place to help prioritize vulnerability based on severity

Remediation Outcomes
The following are the possible Resolution statuses
1. Fixed
2. Inaccurate/Incorrect
3. Vulnerable section unused
4. Acceptable risk

1. Perform various internal vulnerability scans and package monitoring on a constant basis.
2. Perform external vulnerability-scans/penetration-tests periodically.
Protective monitoring type
Protective monitoring approach
We use monitoring tools in order to identify network intrusions.
The support team is available 24/7 to find the root cause and fix the vulnerabilities.
The time period taken to respond to incidents depends on severity of incident.
Incident management type
Incident management approach
1. Report the incident immediately to your manager as soon as possible.
2. If manager is not available, employees are to approach the ISO / CEO to report the incident.

The ISO is responsible for ensuring that reported security-incidents are added to the appropriate incident management system where it can be tracked to resolution.

On-Call-Engineer (OCE) is the first point of contact and responsible for addressing the incident and to identify the severity of the incident. The following are the levels of severity

• Low severity incidents
• Medium Severity incidents
• High severity incidents
• Critical severity incidents

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Fighting climate change
We have systems and process geared to save energy in our data centres
Covid-19 recovery

Covid-19 recovery

Covid-19 recovery
We have a process in place to manage services remotely and our teams are aware of Covid protocols
Tackling economic inequality

Tackling economic inequality

Tackling economic inequality
Our organisation work with teams in developing countries like India where we contribute towards the wellbeing and employment of resource from economically diverse background
Equal opportunity

Equal opportunity

Equal opportunity
We are a merit oriented organisation and our teams are balanced in representation and we conscious of this attribute


The management are firm followers of well being and teams are encouraged to follow yoga and healthy food habits within the organisation


£35,000 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.