CAMBRIDGE MANAGEMENT CONSULTING LIMITED
User Experience UX improvement.
Our UX framework uses a mature process, delivering exceptional user-experiences. From initial business requirements/user research, to application design/delivery, we’ll ensure your users are the heart of the process and stakeholders are invested. Gain solutions which drive greater customer experiences and realise the business benefits, whilst reducing the time-to-market and costs.
Features
- Establish stakeholder-group (steerco) to support workshops
- Run workshop with steerco, capture the key requirements
- Define user personas and profile roles, responsibilities, needs
- UX User Group – identify and establish user group
- Capture user stories for the key user personas
- User Flows, build out end-to-end journeys for each user
- Wireframes, low-fidelity screen designs visualising the primary journey flows
- Develop UI design and build out design system
- Prototype–high-fidelity screen designs, build interactive prototype of end-to-end solution
- Deliver report encapsulating all the outputs of the UX process
Benefits
- Stakeholders are fully invested and involved in the requirement/design process
- Clear understanding of the users; their roles, responsibilities, and challenges
- Detailed view of how users will journey through the application
- Qualification of user requirements with real users, providing feedback
- Cutting-edge user-interface aligned to modern design standards and brand guidelines
- Approval of the application design, structure, and functionality before development
- Identification and prioritisation to get to market quicker
- Helping to accelerate the build time and facilitate testing
- Greater customer satisfaction, retention, and loyalty
- Realisation of business benefits with efficiencies and effectiveness
Pricing
£600.00 to £2,750.00 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
7 4 8 9 4 8 1 6 4 4 9 3 4 9 9
Contact
CAMBRIDGE MANAGEMENT CONSULTING LIMITED
Cath McCaw
Telephone: 07956872567
Email: cmccaw@cambridgemc.com
Planning
- Planning service
- Yes
- How the planning service works
- Planning is part of our Discover, Design and Deliver framework. In Discovery we assess your current state capabilities, vision and strategy and your target state assumptions. In Design, we work closely with you to plan the target state vision, strategy, architecture and supporting capabilities (e.g. governance, an operating model, processes etc). We can also plan the Delivery phase and manage your cloud migration.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Our training is based on transferring knowledge to your organisation. This is predominantly done via observation and close involvement in all activities, coaching and mentoring and skill development. Training can be customised to suit your needs. Engage with key stakeholders to foster a security-aware culture, providing necessary training to project teams on security protocols and best practices.
Customised Training Programs: Develop and deliver tailored security awareness training that addresses the specific risks and needs of your organisation.
Employ metrics to assess the effectiveness of security awareness programs, using insights to refine and enhance future training and initiatives.
A roadmap for embedding a security-first culture across the organisation.
Customised training materials and programs for different roles and departments. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Cambridge Management Consulting offer a fully managed migration service. We can plan and execute the programmes of work including overseeing and assure the correct setup of our cloud based platform (if applicable) and the adoption of tools, procedures and practices.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our cloud-based platform is based on leading cloud providers and follows recognised architectural, cyber security best practices and industry standards. Any software update will be subject to rigorous functional and non-functional testing.
New deployments will include extensive testing and training of users.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
- As required by the client.
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Our service offering often covers advise, implementation and the extensive use of data analytics. This is typically delivered as part of an integrated offering, but there may be instances where our platform is not best suited to the scope of work.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- We provide dedicated support during the project and ingoing support for customers with a paid subscription. It is typically available during working hours (Monday to Friday). Extended support can be provided with agreement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Approachable
- ISO/IEC 27001 accreditation date
- 5/9/2023
- What the ISO/IEC 27001 doesn’t cover
- Test
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ICO Certified
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
This service will baseline an organisation’s carbon footprint across all three Scopes of Operation, creating the cornerstone to an overall carbon reduction strategy while providing clear guidance on areas to prioritise to this end. This will all be conducted in accordance with our Environment & Sustainability policy, which ensures that this service will be provided under a commitment to minimise waste (through reduction and recycling strategies); reduce the usage of energy, water, and other resources; limit travel to necessity; replace paper usage with electronics where possible; and generally promote environmental awareness, including the use of formal training programmes, to both internal employees and external partners. These values are further emphasised and reinforced through our Corporate Social Responsibility & Activities policy, which includes a section devoted to environmental awareness.Covid-19 recovery
Since the COVID-19 pandemic, Cambridge Management Consulting has implemented accommodations to our working culture and internal policies to promote consistency and mitigate confusion within a rapidly changing and recovering business landscape. Though in-person operations may be necessary within this service, we understand the risk to proximity caused by the Pandemic and its means of spread, and sympathise with any anxiety surrounding this, especially to medically vulnerable parties. As such, we can operate as much of this service online as possible and ensure protective equipment (i.e. facemasks) are worn when circumstances require it.
To this end, this service can support you to increase your own organisation’s adaptability, particularly within an environment which is placing more emphasis on digital and virtual resources and accelerate your return to a normal state of operations.Tackling economic inequality
Cambridge Management Consulting recognises the importance of tackling economic inequality through both the work that we provide and the operations behind it, and this service will uphold and promote the values of inclusivity and representation written into our internal policies. Both our Inclusion and Supplier Code of Conduct policies ensure that the acquisition and retention of any employees, partners, and suppliers relevant to this service and its activities will be completed in compliance of the Equality Act 2010, and therefore will be conducted regardless of culture, perspectives, and experience, including those which are related to class, education, and background. Furthermore, to promote the equitability of our staff and talent, the work completed by this service may be supported by an intern onboarded from Pembroke College, Cambridge, through their Leadership, Enterprise & Adventure at Pembroke (LEAP) initiative. Cambridge MC has a longstanding corporate partnership with Pembroke College, and their LEAP scheme aims to provide internships and career direction to students who may not otherwise have the network to support and accelerate their ambitions.
To this end, any activities performed by this service will not be biased towards those with the ability to accelerate their goals and expectations through unfair economic means. Our Anti-Bribery and Corruption Policy dictates that we are firmly resistant to bribery of any kind, and that the awarding of gifts or hospitality may only be offered within a £50 budget, else it requires the approval of the CEO and appropriate recording.
Finally, to uplift and support those causes that are otherwise underfunded, or we view as in need of pro bono contributions, we donate 1-10% of our annual profits to charitable causes, and offer 1% of our time and expertise, including this service, to non-profit organisations and movements.Equal opportunity
This service promotes Equal Opportunities (both within the workplace and acknowledging the wider socioeconomic impact of the activities completed therein) for minority groups and underrepresented demographics by upholding and internalising Cambridge Management Consulting’s Inclusion and Corporate Social Responsibility & Activity policies. The former outlines our commitment to talent and ability regardless of culture, perspectives, and experiences when hiring and retaining employees, partners, and suppliers, and ensures that individuals are treated with the basic humanity and respect represented by the Equality Act 2010. This is reinforced by the latter, which recognises that business operations have consequences, effects, and reach that are not limited to working environments, and ensures that employees are hired, and business partnerships are formed, in a way that reflects a commitment to a positive bearing on the world around them.
Furthermore, activities conducted and completed by this service may be supported by an intern onboarded from Pembroke College, Cambridge, through their Leadership, Enterprise & Adventure at Pembroke (LEAP) initiative. Cambridge MC has a longstanding corporate partnership with Pembroke College, and their LEAP scheme aims to provide internships and career direction to students who may not otherwise have the network to support and accelerate their ambitions.Wellbeing
At Cambridge Management Consulting, we are proud to prioritise the people that carry out and coordinate our business operations, and thus make space for mental health and wellbeing in order to ensure our partners and employees feel comfortable, appreciated, and heard. As such, any activities and interactions conducted by, or within this service, will comply with the values outlined in our Wellbeing – Inclusion and Mental Health policy, which maintains an active and attentive awareness of warning signs that peers may be feeling low or conflicted in order to offer support where necessary, and encourages an open, respectful, and communicative company culture. Furthermore, we are committed to being compliant with Government guidance and legislature regarding mental health and ensure that the members of our wider organisation are similarly aware.
This compliance will be monitored and upheld by our FAQ L3 Adult Mental Health Workplace First Aiders. First Aiders are instilled with the knowledge of factors that can affect wellbeing in the workplace, practical skills for observing signs of mental illness, reassuring an individual in distress, and more. If you require wellbeing support throughout the activities of this service, these First Aiders are contactable for advice, support, and comfort.
Pricing
- Price
- £600.00 to £2,750.00 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cmccaw@cambridgemc.com.
Tell them what format you need. It will help if you say what assistive technology you use.