Fotheringham Associates

Product Workbench

The Product Workbench brings together your user research scattered across spreadsheets and Miro boards into one organised place so that you can scope your Digital Product to have the biggest impact. It shows you the Features you need to build to deliver the greatest benefit by Persona.

Features

• Visibility and ability to map User Needs to Personas
• Visibility and ability to map Features to User Needs
• Visibility of Features that deliver needs of each Persona
• Feature prioritisation based on the impact on Persona User Needs
• Management of Feature portfolio into Business Sprints
• Import data from Miro extracts and link to Miro frames
• Capture linked User Stories and create exports for Jira
• User defined views to personalise your experience
• Import and Export via MS Excel
• Flexible reporting and built in charts or use with PowerBI

Benefits

• Proactively manage your output from user research
• Compatible with the GDS manual and other user research practices
• Scope your Product to maximise impact
• Helps define the scope of MVP, Alpha, Beta etc
• Organises requirements for software procurement as well as build
• Brings order to sprawling Miro boards full of post-its
• Responsive design work of multiple devices
• Traceability and justification for product launch scopes
• Business focused approach to product design
• Provides rich context for technical development teams

£12 to £20 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@fotheringhamassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

749148903974763

Contact

Rob Fotheringham
07809 668792
rob@fotheringhamassociates.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Current version of the Product Workbench uses the MS Power Platform.
• System requirements: Reduced license costs if you use your Power Platform licenses

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Real quick
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We can offer webchat via our Slack support channel. For accessibility within Slack please see https://slack.com/accessibility
• Web chat accessibility testing: For accessibility within Slack please see https://slack.com/accessibility
• Onsite support: No
• Support levels: We offer three deployment models:; 1. Self administered customer M365 tenancy; 2. FA administered customer M365 tenancy; 3. FA M365 tenancy; ; The support level will vary with each deployment model and will be factored into the cost of service. Customers will have an account manager as their main contact.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Firstly, we would conduct an onboarding planning workshop to document how the customer will be onboarded to the service and to capture any additional requirements. ; ; Our standard onboarding process involves standard Product Workbench overview online training. This is typically one session of 1-2 hours. ; ; Depending upon customer requirements we can provide further training if required and we can import data from Miro boards and/or spreadsheet content. These options would be discussed during the onboarding planning workshop and would be at an additional cost.
• Service documentation: No
• End-of-contract data extraction: Users can use the built-in functions within the Product Workbench to build views containing the data they wish to extract and then use export to Excel to take a copy of their data. This approach can be applied for all data with the tool.
• End-of-contract process: As the extraction of data uses built-in functions of the tool, if the customer wishes us to extract the information for them or to provide an alternative format (i.e. not MS Excel) there will be additional charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is responsible and will therefore render in an appropriate way for the device.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customer branding options can be configured by us as part of the implementation. Customer users can use personalisation functions to adjust views of key elements of the user interface and user experience. Users can also create bespoke reporting within the Product Workbench.

Scaling

• Independence of resources: If the customer does not want to host the Product Workbench within their own Microsoft 365 tenancy they are deployed into their own environment within our tenancy using the Microsoft Power Platform service. If they want to use their own M365 tenancy the Product Workbench is deployed as a 'Managed solution'.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on the number of key data types managed within the service (for example the number of Personas and their types, User Needs & Features) are available as charts within the system.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: The service runs within the Microsoft Power Platform so all data resides within Microsoft Azure and either our or the customer's M365 tenancy.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export capability is built into each screen within the Product Workbench. The user simply selects export and details shown on the current view are exported. The user may use built in functionality to customise the view's data columns and add filter criteria prior to export.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Microsoft Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This is dependent upon the MS PowerPlatform availability and which deployment option you wish to use; your M365 tenancy or ours. Therefore the availability will be defined as part of the onboarding process.
• Approach to resilience: It is available on request.
• Outage reporting: Email alerts and via Helpdesk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management options within the tool are controlled by fine grained permissions assigned to roles. Where the customer is using their M365 tenancy, they can be responsible for assigning the roles and adding new users. Otherwise we add new users and assign roles based upon the written request from the customer's authorised person. Support channels again will be restricted by user with action only taken based on the authorisation provided by a suitable person.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our Managing Director has overall responsibility for the security of the services provided.; ; We have a framework for security governance, with policies governing the core aspects of information security relevant to the services provided.
• Information security policies and processes: The Managing Director takes overall responsibility for for security and information security. All security and information security matters are reported directly to him. He takes responsibility for ensuring that all security policies are followed and reports to the board on the status of the same.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We work with a Configuration Management plan documenting how changes will be monitored and controlled. This plan defines the process for managing change on the service. It defines those items that are configurable, those that require formal change control, includes a security assessment and the process for controlling changes to such items.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Services under our control are patched as soon as practicable after the release of a relevant update.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Potential compromises are investigated immediately and an appropriate action plan put in place.; Incidents are responded to as quickly as practicable with significant incidents being given the highest possible priority.
• Incident management type: Undisclosed
• Incident management approach: We undertake Incident Management in line with ITIL best practice, aiming to restore normal operation of services as rapidly as possible.; Users can report incidents via email, phone or via their Account Manager.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  We will offer the Product Workbench at a discounted price for not-for-profit (NFP) organisations and small and medium-sized enterprises (SMEs) to enable them to compete more effectively with larger organisations when developing their new digital products.

Pricing

• Price: £12 to £20 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You will receive access to a shared license in a communal sandbox environment where you can try out the functionality. This access will be available for 14 days. Others maybe using the facility within the same period. Dedicated trial access can be obtained via a short term paid pilot agreement.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob@fotheringhamassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.