Computacenter Resale of Netskope One SASE
Netskope One Secure Access Service Edge (SASE) is a cloud-native, fully converged, and single-vendor SASE solution, combining market-leading Security Service Edge (SSE) with next-generation SD-WAN. It offers AI-powered zero trust security and optimized connectivity to any app from any network location or device, including IoT from a single management console.
Features
- Combines SSE with next-generation SD-WAN for a converged solution.
- Unified all-software SASE client converges SD-WAN and SSE.
- Zero Trust Engine continuously gathers risk telemetry for real-time context.
- Netskope NewEdge private cloud offers global coverage across 75+ regions.
- AI-driven operations monitor networks to detect anomalies automatically.
- Digital experience management provides full hop-by-hop visibility.
- Includes SWG, CASB, ZTNA, and FWaaS security services.
- Context-aware SD-WAN automatically prioritizes critical business applications.
- Single console simplifies management of networking and security.
- Zero touch provisioning brings up new sites in minutes
Benefits
- Simplifies management via a single console for all services.
- Optimizes connectivity to any app from any device.
- Eliminates need for multiple agents and hardware appliances.
- Enforces consistent policies across the entire business footprint.
- Minimizes security risk while enabling fast user experience.
- Automates operations to detect and rectify poor network conditions.
- Deploys new sites and users in minutes automatically.
- Eliminates manual configurations to ensure efficient operations.
- Delivers fastest end-to-end round trip times for applications.
- Reduces time to value with a fully integrated platform.
Pricing
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 4 9 3 4 0 3 5 3 9 2 4 9 8 4
Contact
COMPUTACENTER (UK) LIMITED
Colin Smith
Telephone: +44 (0) 7386694023
Email: Government@computacenter.com
About your service
- Service categories
-
Systems Infrastructure Software
Security
- Endpoint security
Network security
- Trusted network access and protection
- Active application security
- Multi cloud support
- Yes
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Windows, macOS
User support
- Email or online ticketing support
- Yes
- Support response times
- Mon-Fri 8am-5:00pm excl bank holidays customers can receive an initial response within 15 minutes subject to support level and incident. See https://www.netskope.com/support-terms for more details
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
"Basic Support is included with a subscription and provides assistance during business hours.
Premium Support elevates this to 24/7/365 global support and includes access via telephone in addition to web and email.
Premium Plus Support is the highest tier, which also includes 24/7/365 global support but is defined by a proactive, strategic partnership. This top tier provides a dedicated Technical Account Manager who works to maximize investment value and conducts Value Realization workshops. It also includes a highly technical Focused Support Engineer to provide faster response times on support tickets, enabling your team to concentrate on adoption and operationalization. The Premium Plus tier ensures continuity in personnel, provides weekly support updates, and includes quarterly ticket scorecards.
" - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
"We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set to work through your Activation so that you’re realising value from your investment. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope adoption grows.
A mixture of self-paced online e-learning and, for learners that prefer, live classroom training on the entirety of the Netskope platform is available. In addition to training, virtual workshops are available for enablement." - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Administrators will need to email Privacy@netskope.com where all the details needed to complete the process shall the given. Details of the complete process are available upon request.
- End-of-contract process
- When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination.
- Documentation accessibility standard
- WCAG 2.2 A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- ChromeOS
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Seamless user interface between mobile and desktop.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- The Netskope user interface (UI) and dashboards provide administrative controls for account management and traffic steering, visibility into network activities, and analytics to help you define policies to protect your enterprise from security violations.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
Netskope have developed accessible colors, fonts, and contrast for the UI interface that are AA compliant to WCAG 2.1.
Netskope is also working on initiatives to comply with mouse-less navigation (keyboard) and introducing pagination to certain screens that may require scrolling (navigation). Users who rely on assistive technology or prefer not to use a mouse can now fully access and navigate our product.
Netskope is currently evaluating various accessibility requirements to see how we can better support those with disabilities. We would welcome a discussion between our product team and your team for additional discussions on these requirements. - Accessibility testing
-
Netskope have developed accessible colors, fonts, and contrast for the UI interface that are AA compliant to WCAG 2.1.
Netskope is also working on initiatives to comply with mouse-less navigation (keyboard) and introducing pagination to certain screens that may require scrolling (navigation). Users who rely on assistive technology or prefer not to use a mouse can now fully access and navigate our product.
Netskope is currently evaluating various accessibility requirements to see how we can better support those with disabilities. We would welcome a discussion between our product team and your team for additional discussions on these requirements. - API
- Yes
- What users can and can't do using the API
- Netskope provides REST APIs to the Netskope console to allow data requests such as events, alarms, and reports. API documentation is available through the "help" section of the Netskope console.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Netskope Administrators can customise the following:
Web categories, DLP profiles, User alerts and notifications, User attributes, Netskope UI customized dashboards, Customised reports and more, See documentation for a full list of available customizations.
Scaling
- Independence of resources
- Netskope sits on dedicated private cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Netskope provides organizations with a 360° view of their cloud risk posture covering applications, users, and data within the Netskope UI. It provides security operations teams with the ability to quickly measure and analyze their organization’s cloud and web use. For example, you can monitor the traffic speeds from your Netskope tenant and identify latency issues using real-user traffic monitoring and analysis.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
- Resource tagging
- No
- FOCUS resource tagging
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 4.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
- Data sanitisation type
- Explicit overwriting of storage before reallocation / Secure Erase
Data importing and exporting
- Data export approach
- Administrators can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
- Other
- Other data import formats
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
"Performance SLAs: 10ms latency for unencrypted traffic, and 50ms latency for encrypted traffic inspection.
Service Availability: 99.999% uptime for Netskope services on NewEdge (the world's largest and highest performing private security cloud).
SLAs and related support terms including credits are available at https://www.netskope.com/support-terms." - Approach to resilience
- Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
- Outage reporting
- Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts and visit https://trust.netskope.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Multi-Factor Authentication (MFA)
- Identity federation with existing provider (for example Google Apps)
- Access restrictions in management interfaces and support channels
- All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Multi-Factor Authentication (MFA)
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principles, ISO 27001, ISO 27018, and CSA STAR certifications.
Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope. - Software Security Code of Practice
- No
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Netskope have a documented software development lifecycle and change management program utilizing a change management system that has been approved by management, communicated to appropriate constituents and has an owner to maintain and review the policy at least annually.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Netskope has a documented patch and vulnerability management process in place, along with an automated configuration management solution to support efficient deployments of new patches and to ensure that security-related patches are addressed within a reasonable timeframe based on their risk, CVSS score, and applicability to the systems environment and architecture.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Netskope has defined incident management procedures and communication protocols to notify clients in the event of a breach.
Netskope maintains incident and log review management processes that includes both automated alerts and at least daily log reviews. Netskope responds to such incidents within 24 hours. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Netskope have a documented incident response policy and plan including playbooks for common events. Incidents are triaged and responded to as documented.
Internal users are provided instructions for communicating potential security breaches to the Governance, Risk and Compliance team.
If an incident is detected or reported, an incident report is created by authorized personnel. Corrective actions are implemented in accordance with defined policies and procedures. - Post-quantum cryptography secure
- Yes
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Yes we provide a free trial. This includes access for up to 500 users for a 3 month period and includs a Netskope resource to help with configuration and setup.
Discount percentage by annual call-off contract value (excluding VAT)
- Less than £250,000
- 0%
- Between £250,000 and £500,000
- 0%
- Between £500,001 and £1,000,000
- 0%
- Between £1,000,001 and £2,500,000
- 0%
- Between £2,500,001 and £5,000,000
- 0%
- Over £5,000,001
- 0%
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Monday 28 April 2025
- What the ISO/IEC 27001 doesn’t cover
- ISO 27001 is a globally recognized framework designed to protect the confidentiality, integrity, and availability of an organization’s information assets. Rather than focusing solely on IT security, it mandates a Risk Management approach where a business identifies its specific data threats and implements a tailored "Information Security Management System" (ISMS) to mitigate them.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Sunday 9 March 2025
- What the ISO 9001 doesn’t cover
-
ISO 9001 is the international standard for Quality Management Systems (QMS), focusing on the principle that consistent processes lead to consistent results. For an IT reseller, it is less about the technical "specs" of the gear and more about the reliability of the customer experience.
It mandates a "Plan-Do-Check-Act" (PDCA) cycle, requiring the business to document how it handles everything from sales inquiries and order fulfillment to customer complaints and supplier vetting. By shifting the focus from "fixing mistakes" to preventing them through continuous improvement, ISO 9001 ensures that a client receives the same high level of service every time they order. It serves as a structural guarantee that the business is managed through data-driven decisions and a strong commitment to customer satisfaction, rather than luck or ad-hoc effort. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 0d56f53b-8780-41c4-92a0-c7c9e937d0b1
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7aa420c0-18dd-4cf4-99da-183fce210190
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-