Reading Room

GDS delivery & Digital service design

Services delivered through the cloud are more accessible, scalable and flexible. We use agile methods and strong user-centred design focus, paired with the latest cloud technologies to help you to deliver for your customers and service users. We focus on KPIs for service delivery, provable ROI and improved customer satisfaction.

Features

• Planning, design and implementation for cloud delivery of services.
• Stakeholder and service-user involvement in design, prototyping and testing.
• Business process-mapping, workflows and dataflows.
• Performance frameworks and benchmarking for assessing cloud services.
• Refinement and redevelopment of existing cloud services.
• Resilience, contingency and disaster recovery planning for services.
• Cloud hosting and technical architecture review.
• Planning for total cost of service delivery.

Benefits

• Align services with user needs and business goals.
• Maximise ROI on your cloud-based service delivery.
• Achieve channel-shift to digital services, reducing cost of delivery.
• Scalable cloud-based services to cope with changing levels of demand.
• WCAG 2.1 Accessibility standard compliance.
• Conforms to GDS Service Design Standard and service assessments.
• Support, training and skills transfer for your service delivery team.

£825 to £1,400 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Marisa.Hadleigh@rippleffect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

749965210459879

Contact

Marisa Hadleigh
07412362920
Marisa.Hadleigh@rippleffect.com

Planning

• Planning service: Yes
• How the planning service works: We have a dedicated technical consultancy team who can assist in the planning around implementation of cloud hosting and cloud software services.; ; We have technology partnerships with leading vendors of cloud-based which helps us to ensure your development roadmap and future proof your use of cloud-based systems.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide training for your service delivery team to upskill and mentor them so we’re transitioning to your BAU service delivery team. Training can be tailored bespoke to customer requirements, and delivered using both pre-recorded sessions and live online sessions to suit your needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our managed services team are experienced at migrating clients to new cloud-hosted environments. We can help plan the process, configure your deployment to the cloud and assist with the migration of content and data.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can help you to develop a test strategy for your cloud-based services, including unit tests, system testing, functional testing, and integration testing.; ; We can help you achieve accessibility accreditation, for the websites, web-applications and services you publish.; ; We are also able to provide performance testing, either internally using Loadstorm software, or through independent specialist partners.; ; Your dedicated account manager will be ultimately responsible for ensuring quality of delivery

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a range of support services from distinct project work and retained annual contracts through to 24/7 managed services with a Service Level Agreement for guaranteed incident response times.; Service scope

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We can agree specific SLAs as required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: SLAs can be agreed against individual customer requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/02/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  As a business we are committed to training and engaging with aspiring young talent. We have a policy of recruiting a team with junior members who are then assigned mentors to grow and develop their skills.; ; Our culture is inclusive and our workforce diverse - whether its demonstrating active roles for female role models in our leadership team or promoting gender neutral policies - we advocate for the people, not the race, colour or creed.

  Equal opportunity

  As a business we are committed to training and engaging with aspiring young talent. We have a policy of recruiting a team with junior members who are then assigned mentors to grow and develop their skills.; ; Our culture is inclusive and our workforce diverse - wether its demonstrating active roles for female role models in our leadership team or promoting gender neutral policies - we advocate for the people, not the race, colour or creed.

Pricing

• Price: £825 to £1,400 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Marisa.Hadleigh@rippleffect.com. Tell them what format you need. It will help if you say what assistive technology you use.