WE RESEARCH LTD

User Research Services

We are user-centric focused with multi-year experience in techniques that put the user at the heart of everything we do. We build end-to-end services/products based on user and business needs, ensuring quick deployment to market, high conversion rates, customer retention and cost savings by only developing what is needed

Features

• Provide rapid user insights for time critical projects
• Identify user needs through qualitative/quantitative methodologies
• Collaborative working with the multi-disciplinary team
• Innovative ways of contacting user research remotely and on-site
• 1-2-1 interviews, contextual research, usability, surveys, A/B testing, analytics
• Accessibility user research
• Research across discover, alpha, beta and live
• Working to GDS service standards
• Create personas, journey and experience maps for in-depth understanding
• Support with GDS assessments

Benefits

• User centred approach
• Develop great products/services that cover user and business needs
• Range of methodologies allows a flexible approach to user research
• Develop the right product/service the first time
• Evidenced based decision making
• Continuous monitoring and improvement, based on user behaviour
• GDS compliant methodology

£330 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@weresearch.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

749967566044831

Contact

Konstantinos Laios
07950114394
info@weresearch.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our in-house user sesearchers can help with planning your research.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide high quality participants for testing and research

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No, this is a complete recruitment service from initial outreach through to management of participants on the day. We can also provide our in house user researchers to conduct the user reserach and testing.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We offer one level of support, which is a comprehensive service from initial outreach through to managing participants on the day of the research. We can also provide our in house user researchers to conduct the user reserach and testing.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We encourage our organisation and associates to tackle climate change across three dimensions: 1. Conservation, 2. Restoration and 3. Improvement; ; - We cut back on travel (flights, road trips) aligned to conservation; - We plant and maintain one tree a year aligned to restoration; - We plan and combine trips, recycle more aligned to Improvements

  Covid-19 recovery

  COVID-19 has impacted our lives, and our working ways will change our behaviour long after the pandemic subsides. To ensure the work-life balance is maintained, we advise our employees and associates to:; ; 1. Encourage and take breaks every 90 minutes; 2. Actively monitor and recommend avoiding extending working hours ; 3. Provide Cyber Support to SME Businesses at Reduced Prices

  Equal opportunity

  We continually assess our team against the SFIA framework to identify skills gaps, training needs and to ensure that equally-skilled employees are remunerated to equivalent levels regardless of background.; ; We have regular training-focussed conversations with all our employees and ensure we identify and procure training to help them develop new skills relevant to their career needs as well as our customers; ; We have a robust modern slavery policy, and ensure that our suppliers themselves adhere to their own modern slavey policies.

  Wellbeing

  We as an organisation are acquainted with the effects and symptoms of poor mental health and we have processes in place to identify staff in need of extra support.; ; Through user research (where relevant to contract) we ensure that users and communities are heavily involved in the design of services and work to ensure strong community integration as we deliver those services.

Pricing

• Price: £330 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@weresearch.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.