DISKLABS LIMITED
Data recovery
Disklabs Data Recovery securely recovers data from failed servers, RAID systems, computers,HDDs, mobiles, and media, using specialist tools, clean-room facilities, and ISO-certified processes. Operating out of our Police Assured Secure Facility we work on data from government departments,public bodies, courts and law enforcement agencies.
Features
- Specialist capability to rebuild complex RAID arrays and server systems
- Data imaging and Advanced reconstruction of data
- Advanced Recovery Techniques with clean-room mechanical repairs
- Support for all device types-HDDs, SSDs, mobiles and media
- Tape Data Recovery Service
- Recover from hardware failures
- Recover from software-based issues (deleted files, corruption)
- Priority and out-of-hours recovery options.
- Data Recovery Service with full chain-of-custody
- Service available to National Crime Agency Expert Advisers Database users
Benefits
- Home Office Registered Police Assured Secure Facility- Official Secret
- All Staff are National Vetted (NPPV3) to SC Level
- ISO9001, ISO27001, ISO22301, ISO14001, Cyber Essential Plus
- Specialist Expertise for Complex Public-Sector Systems
- Cost Control and Value for Money solutions
- Service supports Legal, Regulatory, and Investigatory Needs
- Classified & Sensitive Data Handling
- Compliance with UK Data Protection and Security Standards
- Protection of Critical Public Information following GDPR requirements
Pricing
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 15
Service ID
7 5 0 0 6 9 2 9 7 1 8 1 8 0 8
Contact
DISKLABS LIMITED
Matthew Jones
Telephone: 01827 55555
Email: tenders@disklabs.com
About your service
- Service categories
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Cloud Support Services
Security Services
- Security risk management
- Security incident management
- Other
Service scope
- Service constraints
- Disklabs operates both on-site and off site in UK and Europe only.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Disklabs provides a comprehensive data recovery service with multi-tier support for public bodies that have experienced severe data loss from their digital equipment, servers, and storage systems. We ensure clients receive rapid, expert assistance whenever issues arise. Support begins with direct telephone advice, where experienced technical specialists offer immediate guidance on incident assessment, safe handling of affected devices, and recommended next steps. This initial remote triage helps minimise further data loss or security risk while enabling swift escalation when required.
For situations demanding hands-on expertise, Disklabs’ NPPV3SC-vetted staff provides on-site support, deploying experienced engineers to assess, collect, or securely process devices onsite. This service is particularly valuable for high-security environments or complex data recovery scenarios involving servers, RAID arrays, or storage systems. All on-site work is performed under strict ISO-certified procedures, ensuring full chain of custody, evidential integrity, and adherence to NCSC requirements where applicable.
Every client is supported by a dedicated Account Manager, providing a single point of contact throughout each project. The Account Manager advises on best practice, coordinates technical activities, communicates progress updates, and ensures all recovery operations meet agreed service levels. This ensures Disklabs delivers responsive, expert, and secure services tailored to client needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £2,000.00 | £2,500.00 |
| Principal security architect | £2,000.00 | £2,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data engineer | £950.00 | £1,250.00 |
| Lead data engineer | £1,200.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau Limited
- ISO/IEC 27001 accreditation date
- Sunday 22 June 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau Limited
- ISO 9001 accreditation date
- Sunday 22 June 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- D0ef28a1-ed59-4904-811b-3f6af113b274
- Other security certifications
- Yes
- Any other security certifications
- Home Office Registered Police Assured Secure Facility
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
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Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@disklabs.com.
Tell them what format you need. It will help if you say what assistive technology you use.