Motorola Solutions UK Limited

ComparisonManager

ComparisonManager is a Facial Recognition solution using algorithms to compare faces against gallery images. It enabled three forms of Facial Recognition:

Operator Initiated (OIFR)
Retrospective (RFR)
Live (LFR)
The solution contains tools to enable focussed search and “Human in the loop” identification, including a comprehensive intelligence report with search audit.

Features

• Operator Initiated Facial Recognition (OIFR) - via smartphone APP
• Retrospective Facial Recognition (RFR)
• Live Facial Recognition (LFR) via IP-camera or ONVIF feed
• Image galleries - These can be defined by the customer
• Pre-search tools to manage probe image for greater-efficiency of search-results
• Post search tools to assist “Human in the loop” comparison
• Positive identification alert via email and SMS
• Video extractor tool for retrospective-search of live and uploaded video
• Semi-automated report, including search audit and identification officers conclusions
• Performance management and user audit

Benefits

• Accurate NIST rated algorithms
• Multiple customer defined galleries
• Email and SMS alerting
• Comprehensive probe image management tools
• Comprehensive post searching comparison tools
• Investigative lead report
• Multi agency
• Performance reporting
• Auditing

£5.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

750171279714903

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA by agreement and according to agreed incident severity levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard project-level support is included with the service on a Mon-Fri 9am-5pm (UK working days) basis. This project team handles standard project-level matters, software change requests, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide Train the Trainer support. This can be on site or at Motorola premises or remotely. This is supported by a comprehensive user manual.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customer has option of downloading all data and audits but then the service ends
• End-of-contract process: Customer has option of downloading all data and audits but then the service ends

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is Operator Initiated Facial Recognition. This allows a user to take a photograph using the native camera of the smartphone and initiate a search; ; The browser solution is for use with Retrospective and Live Facial Recognition, accepts live feeds as well as ingested still and video feeds, and has a comprehensive set of tools for the specialist user to make an identification
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: N/A
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can create their own agencies, galleries and alerts. They can upload and manage their own images. They can also localise the wording of output reports

Scaling

• Independence of resources: By ensuring the server is robust enough to handle the given load

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time dashboards; Regular reports; Reports on request; Download data
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV or XML
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CSV
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Motorola provide a solution availability of 99%. ; This is calculated as:; Availability = Uptime / (uptime + downtime) monthly. ; ; This excludes planned maintenance and upgrades as well as customer infrastructure.; ; Incident classification is determined by the impact of the incident and the urgency for resolution, examples of which are outlined below:; ; Incident Priority: 1 ; Definition: Service unusable, major impact to operations; Type: Critical; Resolution: 4 hours, Monday - Friday 9-5 (UK time); ; Incident Priority: 2; Definition: Service degraded, some impact to operations; Type: Major; Resolution: 8 hours, Monday - Friday 9-5 (UK time); ; Incident Priority: 3; Definition: Service impaired, minor impact to operations; Type: Minor; Resolution: 16 hours (2 working days), Monday - Friday 9-5 (UK time); ; Incident Priority: 4; Definition: Minor issue, no operational impact (next software release); Type: Cosmetic; Resolution: Next release / product upgrade
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role based logins
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA (Lloyds)
• ISO/IEC 27001 accreditation date: 1/12/2023
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: We have our own internal business and process security policies supporting the ISO/IEC 27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configure, Audit, Validate, Report exceptions, investigate exceptions, resolve.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Identify vulnerability through IT health checks or vendor supplied information, conduct risk analysis, implement security controls, monitor effectiveness of controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Collect events, look for pattern anomalies, report, manage through incident management.
• Incident management type: Supplier-defined controls
• Incident management approach: Categorise, Prioritise, Triage, Diagnose, resolve, resolution and recovery, close incident.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Police National Network (PNN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All of our sites have been audited in line with the Energy Savings Opportunity Scheme (ESOS) with the report expected from this exercise within the coming months. Any further opportunities highlighted shall be assessed and included within future energy savings plans where possible. ; Across our UK operations and as set out in our Carbon Reduction Plan for 2022, Motorola Solutions UK Ltd has made significant progress against our net zero goal in the last two years. In 2021/22, we reduced our CO2e emissions (scope 1 and 2) by 87% from our 2020 baseline. This equates to a reduction of 842 tonnes CO2e and means that we achieved our 2025 goal 3 years ahead of schedule. Furthermore, we are committed to halving emissions in our value chain (scope 3) by 2030 and achieving net zero carbon emissions across our entire value chain (scope 1, 2, and 3) by 2050. On a corporate level, MSI is committed to reducing global emissions, Scopes 1 and 2 to 3.4 kT CO2e by 2031, which represents a 95% reduction when compared to the 2020 baseline. ; Motorola has received the following recognition for our Environment, Health and Safety Operations:; ● RoSPA Commended in the Information & Communication Industry Sector Award ; ● RoSPA Fleet Safety Gold Award; ● Reduction of Real Estate

  Covid-19 recovery

  Since the 2020 COVID-19 pandemic, we have prioritised flexibility in our employee’s work environments resulting in a continuation of work-from- home and hybrid work policies. Since our 2020 baseline, there has been an optimisation of office space, resulting in a 70% reduction in square footage of all Motorola Solutions UK facilities. In 2022, there was a 148 tCO2e reduction from electricity and natural gas consumption due to further space reductions. The carbon emission reduction from this initiative now totals 730 tCO2e, an 87% reduction against the 2020 baseline.

  Tackling economic inequality

  At Motorola Solutions our employees are a critical enabler of business value. Our human capital management programs are designed to recruit, retain, develop and optimise our workforce. Whether through increased outreach efforts, enhanced compensation and rewards programs, investment in professional development, or reinforcing an inclusive environment, our goal is to take care of our most important resources by anticipating employee needs and adapting to meet them. ; ; As such Motorola Solutions is committed to the adoption of the Fair Work First Criteria for our UK employees. We are also committed to ensuring that these requirements flow down into our Supply Chain. All subcontractors are required to sign up to the Supplier Code of Conduct which ensures compliance with many best practice standards for employment as a flow down from the Responsible Business Alliance. ; ; On demand, Motorola Solutions will report on our compliance with Fair Work First criteria, and demonstrate our progress in this regard. ; ; We do not make use of zero hours contracts in any part of our business and our UK HR Team regularly monitors this. All employees have open ended or fixed term contracts. Similarly, all subcontractors are required to sign up to our Supplier Code of Conduct which ensures compliance with many best practice standards for employment as a flow down from the Responsible Business Alliance.

  Equal opportunity

  Our people are our most important asset, the promotion of diversity, equality and inclusion(DEI) is a top priority in relation to all operations across the MSI Corporation globally. We embrace unique perspectives and experiences – actively seeking diverse opinions and cultures to expand our talent pool, drive innovation and make a positive change. ; ; Specifically the aims of our Diversity and Equal Opportunity policy are:; ● To ensure that at all times Motorola complies with the relevant legislation in force including the Equality Act 2010 and the Equality Act 2010(Specific Duties) (Scotland) Regulations 2012.; ● To ensure that all employees work in an environment which is free from discrimination and harassment. ; ● To ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, gender reassignment, race, ethnic origin, disability, marital status, sexual orientation or religious belief. ; ● To ensure that everyone has the right to pursue development opportunities on the basis of individual merit, experience, ability and potential. ; ● To ensure that Motorola provides an environment appropriate to the needs of people with disabilities. ; ● To encourage Motorola employees to take an active role in combating all forms of harassment and discrimination. ; ● To demonstrate to all employees that they can rely upon the Company’s support in cases of harassment or discrimination at work. ; ; As highlighted in our Gender Pay Gap Report Motorola is committed to fostering an inclusive culture and proactively addressing the Gender Pay Gap. Not dissimilar to other organisations within our sector, we continue to be faced with the challenge of underrepresentation of women working in STEM industries. We are committed to doing more to attract and retain women to our organisation and will continue to look at how we can better support our female employees’ progress into higher paid roles.

  Wellbeing

  Motorola Solutions recognises and understands the positive impact that healthy and engaged employees contribute to the success of the business. Mental Health is relevant for all employees, which means every member of staff can play a part in improving wellbeing in the workplace. By addressing mental health issues, the company can improve the general wellbeing of employees, reduce absenteeism, increase productivity, and help promote the employment of those who have experienced mental health problems.; Our UK & Ireland Wellbeing policy outlines how we create an open and honest workplace where managers and employees can discuss mental health problems, and to ensure the necessary support is known and offered to employees when they need it.; We understand the role it has in ensuring that health and Safety legislation is adhered to. The Company strives to create a safe workplace where risks to mental health and wellbeing are limited as far as possible. The Company recognises its legal responsibilities in promoting the health, safety and wellbeing of its employees in line with the following:; ● The Health and Safety at Work Act 1974; ● The Management of Health and Safety at Work Regulations 1999; ● Equality Act 2010; ● HSE Management standards approach to work-related stress

Pricing

• Price: £5.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Please contact us for details

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.