INTEGY LTD

iboss Zero Trust Edge

iboss is a Zero Trust Edge. iboss containerised cloud architecture allowing customers to easily migrate from legacy appliances, whilst maintaining 100% dedicated IP address space in the cloud. This allows for PDNS integration, admin created GDPR Zones with dedicated UK datacentres. Packages include Core Filtering, Malware detection, Data Loss Prevention

Features

• Complete web & internet content filtering
• Compliant with industry regulations
• SSL traffic management
• Cloud application and social media controls
• Zero Trust Access via Trust scoring
• Education, Public Sector Specialist
• Advanced, real-time reporting
• Centralized management and administration in the cloud
• Flexible cloud security connectors for Internet security regardless of location
• Dedicated IP address space for Protective DNS Integration

Benefits

• Secure Internet access by users regardless of location
• Eliminates data backhaul and safeguarding response
• Eliminates the need to purchase and maintain appliances
• Allows cloud capacity to extend across multi-cloud datacentres
• GDPR achieved through configurable admin zones
• CIPA compliant, HIPAA certified, meet financial regulations for web messaging
• Infinite SSL Inspection and Decryption in the cloud
• CASB application controls with scanning, Safe Search Enforcement and DPI.
• Comprehensive reporting regardless of location, log event search, SIEM Integration.
• Protection for Windows, Mac, iOS, Android, Chromebook, and Linux devices.

£11.55 to £27.00 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ask@integy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

750392788256247

Contact

Ryan Jewell
01392 796525
ask@integy.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Package: S1 - 2hrs; S2 - 4 hrs; S3/S4 - 24 hrs. Mission Critical Support Package: S1 - 15 mins; S2 - 1hr; S3/4 - 4hrs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Iboss leverages third party chat software with integrated support for assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Standard Support Package Mission Critical Support Package
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Iboss offers both professional services as well as an aligned SE with each customer for implementation taking the client through the roll out of iboss to the organization as well as providing assistance and guidance during migration work and other hurdles as they appear.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded from the iboss platform
• End-of-contract process: At the end of the contract, data is deleted within the iboss cloud within 24 hours

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than different applications that are used for each OS the features are the same regardless of the device
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the iboss interface is web based and is browser independent
• Accessibility testing: Users work with our product through a responsive interface
• API: Yes
• What users can and can't do using the API: Users are able to manage any control offered by the iboss GUI via our API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization is availble for branding of reports and block/ alert pages. As well as customized reporting and alert with content specified by the report creator.

Scaling

• Independence of resources: The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan

Analytics

• Service usage metrics: Yes
• Metrics types: Usage is published within the product dashboards which includes bandwidth processed, web access, source and distination IP amongst other
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBoss

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Iboss supports various formats including HTML, CSV, JSON and FTP
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256. TLS 1.2 is used to encrypt data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We follow ISO 27001 and 9001 guidelines. Customer's data is level 'Confidential' which is top confidentiality level. iboss also has classifications for levels of data to ensure correct protection: internal data, confidential data, and restricted use data.

Availability and resilience

• Guaranteed availability: Iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.9% as measured over each calendar month during the Term. In the event of a Service Level Failure, Customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.
• Approach to resilience: The iboss cloud infrastructure is built with High Availability in mind and is native to the Node based architecture. From the ability to have work units automatically expand horizontally to load balancing, the platform is designed for full redundancy and high availability. User deployments are setup to dynamically redirect traffic to the cloud in the closest resource while providing the highest level of performance and availability. If any gateway is out of service, traffic is automatically routed to the other available gateways. iboss also partners with top tier Data Centers that meet SSAE 16 SOC1 and SOC 2 compliance and our Security Analysts monitor the network 24/7 leveraging real time monitoring tools.
• Outage reporting: If the client is impacted due to an outage, iboss will push the notification through an email distribution list and the change will be posted on iboss's website. Notifications of any significant outages will occur via email and phone confirmation. Maintenance of the platform is also fully controlled by the customer and can be scheduled or manually instigated to suit the customer maintenance windows.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The iboss platform provides complete customizable role-based access where administrators can restrict access to any area of the web security controls including allow/block list, all policies, configuration and controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NSF-ISR
• ISO/IEC 27001 accreditation date: 27/10/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001 & 9001
  • SOC 2
  • FIPS 140-2 & Common Criteria

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 & SOC 2

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1. request change; 2. categorize and prioritize change; 3. analyze and justify change; 4. approve and schedule change; 5. plan and complete implementation of change; 6. post-implementation review"
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Iboss follows a Vulnerability Management Standard. The primary vulnerability tool used is QualysGuard which scans network infrastructure on a regular scheduled basis and generates reports for vulnerabilities across all assets. The Network Operations Team regularly reviews the results and remediates/mitigates the risks accordingly.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: "The Network Operations Center has a 24x7 team of engineers who are constantly monitoring the cloud performance across the globe. A continuous automated assessment is performed to proactively ensure the integrity of the service. If during this automated process an alert is thrown the Network Operations Team is immediately notified. The Network Operations team will then take the appropriate steps to assess and as needed mitigate the alert. ; The team also performs regular vulnerability and penetration tests to prevent unauthorized access attempts and any potential malicious activity."
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Detection and Analysis, Containment, Eradication, and Recovery, Post-Incident Activity

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; Integy are consciously looking to make an impact to fighting climate change.; ; We do so by:; ; Working in shared office space within buildings that are working towards net zero greenhouse gas emissions.; ; Actively reviewing our supply chain to ensure we are working with like minded organisations that have a mission to cut emissions.; ; Promote the use of walk/ride/share to work.; ; Utilise electric vehicles where possible.; ; Collaborative work with our supply chain to deliver additional environmental benefits.; ; Deliver services that actively enable the use of home working technology.; ; Reducing waste to landfill through the life of the contract, measured in tonnes.

  Covid-19 recovery

  Covid-19 recovery; ; We acknowledge that COVID-19 has changed the goal posts and as a result the way we work has changed. In order to boost the recovery we as a company:; ; Provide our staff flexibility as standard, with remote working, flexible working hours and various options to ensure that the wellbeing of our team is paramount.; ; We are making time for downtime, hosting team get togethers outside of the work setting, encouraging a 'lets talk' culture.; ; We have are involved directly with a number of organisations in the healthcare sector to provide technology solutions that have no boundaries to where care takes place, during the pilot in early 2022 this service provided over 6,000 hours of additional clinical care to our local area (Devon).

  Tackling economic inequality

  Tackling economic inequality; ; Our flexible working model allows many of our colleagues to travel at times that are cheaper/less busy. Flexible working also supports colleagues from a wider set socioeconomic groups as it can; help colleagues to balance caring responsibilities, health needs, etc.; A cycle to work scheme is available to all employees, giving access to bicycles and cycling accessories at significantly reduced rates.

  Equal opportunity

  Equal opportunity; ; At Integy we hold our values high. We strive to make a positive impact through our work in the public and third sectors.; ; We also want to create social value more broadly through the economic, environmental, and social impact of our actions. As a growing company, this is something we are looking to get better at and do more of.; ; Social value has many different definitions. To us it is the positive impact we have on improving outcomes for people in the community through our work with clients and as an employer. We want to add more value for the wider community.; ; We have partnered with one of our clients, and are in the process of creating an apprenticeship scheme so that college leavers have the option for work placement with us.

  Wellbeing

  Wellbeing; ; We are committed to ensuring and promoting wellbeing, as a result we commit to the 6 standard:; ; Prioritise mental health in the workplace by developing and delivering a systematic programme of activity; ; Proactively ensure work design and organisational culture drive positive mental health outcomes; ; Promote an open culture around mental health; ; Increase organisational confidence and capability; ; Provide mental health tools and support; ; Increase transparency and accountability through internal and external reporting

Pricing

• Price: £11.55 to £27.00 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Proof of Concept subject to scoping
• Link to free trial: N/A

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ask@integy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.