INFOSYS LIMITED

Oracle Cloud Implementation, Support and Maintenance Services

Infosys helps clients transform their strategies into viable technology-enabled outcomes through its various service offerings such as Consulting, Implementation, Support and Maintenance, Development & License Optimisation for below Oracle Cloud Products:
1.Financials (ERP)
2.HCM/Payroll
3.SCM
4.Sales & Marketing (CX)
5.BI & Analytics
6.PaaS
7.EPM

Features

• End to End Financials Processes
• End to End HCM/Payroll Processes
• End to End SCM Processes
• End to End Sales & Marketing Processes
• End to End Services Processes
• Analytics & Business Intelligence Reports and Dashboards
• Data Visualisation Services
• End to End Integration
• RPA solutions for automation and Oracle Agentic AI Studio
• Subscription Based Pricing Model

Benefits

• Faster financial closure by reducing the period closure
• Robust finance and accounting system enabling process scalability
• Significantly improve the employee experience
• Reduced cost of ownership of HR systems
• Modernise Supply Chain Processes
• Improved compliance with respect to IFRS, GAAP, SOX requirements
• Increased Sales Productivity and Selling Time
• Superior Service and Field Service experience
• Robust visualisation and reporting
• Greater control and compliance with regulatory requirements

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

750440782951274

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Our service can extend to other Oracle as well as non-Oracle services based on Client's need.
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints.
• System requirements:
  • Web Browsers- Google Chrome, Mozilla Firefox
  • Web Browsers- Microsoft Edge, Apple Safari

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: With Oracle RightNow Chat Cloud Service (Chat), you can provide access to agents for customer questions and issues that merit human interaction between your supervisors and agents and agents and customers through real-time chat sessions. Also Oracle AI Digital Assistant, Oracle AI Agentic AI Studio can be leveraged.
• Onsite support: Yes, at extra cost
• Support levels: L1, L2,L3,L4 & L5 Support ; At high level, L1, L2 & L3 can be mapped to ; L1 Support -> Application operations and monitoring, Categorisation and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution. ; L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team; L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes.; Support SLAs will be driven by the severity of the tickets; We provide cost for support services levels L1 , L2, L3 , L4 & L5.; We can provide either Technical account Manager or Cloud Support Engineer based on the actual service required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Oracle provides elaborate user guides and trainings on Cloud products and features online.; ; Infosys offer different solutions/services for enabling the Oracle Cloud ; 1. Cloud Orientation Videos to familiarise clients about Oracle Cloud; 2. Anytime demo to showcase product features and process finalisation; 3. Training Videos to train Core and End Users; 4. Configuration workbook to document all configurations; 5. Design documents for all interfaces and reports; 6. Training and User documentation will be provided; 7. Train-the-Trainer approach; 8. Will provide Key User Training and Hands-on experience
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS PPTs
  • MS Excel
• End-of-contract data extraction: The data will be stored on Oracle servers and the data extraction and removal criteria will be the standard policy followed by Oracle globally. Oracle provides numerous tools and techniques to retrieve data.
• End-of-contract process: The data will be stored on Oracle servers and the data extraction and removal criteria will be the standard policy followed by Oracle globally. Oracle provides numerous tools and techniques to retrieve data.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in functionality and experience.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Users can use Microsoft Office toolsets for interfacing with Oracle Cloud as well as the Web Interface.
• Accessibility standards: EN 301 549
• Accessibility testing: Oracle Cloud Infrastructure (OCI) Console has undergone accessibility testing to ensure compliance with WCAG 2.2 Level AA and EN 301 549 standards. As part of this process:; • Assistive Technology Testing with users:; Oracle’s accessibility team conducts usability sessions with individuals who rely on assistive technologies. Such as:; o Screen Readers: JAWS, NVDA (Windows) and VoiceOver (macOS); o Keyboard Navigation: Verified full functionality without a mouse; o High Contrast Modes: Tested with OS-level contrast settings; o Zoom and Magnification Tools: Ensured proper scaling and readability; Feedback from these sessions is incorporated into design and development to improve accessibility. The OCI Console meets WCAG 2.2 AA and EN 301 549 requirements based on these tests.
• API: Yes
• What users can and can't do using the API: Oracle REST APIs can be used to view and manage data stored in Oracle Cloud. APIs can be used for Integration, Import & Extract Data.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Oracle Cloud Applications provide required tools to customise and extend Oracle Cloud applications. This includes; 1. Personalisation by End users ; 2. Runtime customisations and extensions - by Business Analysts, ; 3. Design time customisations and extensions(PaaS) - by Developers

Scaling

• Independence of resources: Data is stored on the Oracle Cloud, Oracle policies ensure users are not affected by the demand other users are placing on your service. When the workload increases, the Service scales automatically due to the autoscaling feature of VMs, Loadbalancers etc.

Analytics

• Service usage metrics: Yes
• Metrics types: Oracle can provide application metrics - if they are included as part of the implementation contract. These will monitor the transactions getting created, processed and completed. Infrastructure related metrics would be available from Oracle.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Oracle TDE
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Oracle provides numerous tools and techniques to retrieve data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • Excel
  • Word
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: 1. Encryption Using TLS (Transport Layer Security); o All data transmitted between the customer’s network and OCI services is encrypted using TLS 1.2 or higher.; 2. VPN or FastConnect; o Customers can establish a Site-to-Site VPN over IPSec for secure connectivity.; o Alternatively, FastConnect provides a private, dedicated connection that bypasses the public internet for enhanced security.; 3. Mutual Authentication; o OCI APIs require authentication using API keys, Auth tokens, or Instance principals.; 4. Integrity Checks; o OCI uses cryptographic checks to ensure data is not altered during transit.; 5. Web Application Firewall

Availability and resilience

• Guaranteed availability: Oracle Cloud Services maintains a redundant and resilient infrastructure designed to maintain high levels of availability. Commencing at Oracle’s activation of Your production Oracle Cloud Service, Oracle works to meet the Target Service Availability Level, or Target Service Uptime, of 99.5%.; ; For more detailed information please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
• Approach to resilience: Please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd
• Outage reporting: Please refer to Oracle Cloud Hosting and Delivery Policies.; ; https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html#hd

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: 1. Primary Authentication; o Users authenticate via OCI Identity and Access Management (IAM) using: ; i Username and Password; ii API Keys for programmatic access; iii Auth Tokens for CLI and SDK usage; iv Instance Principals for workloads running on OCI; 2. Multi-Factor Authentication (MFA); o OCI supports MFA using Time-based One-Time Passwords (TOTP) or third-party MFA apps; 3. Federated Authentication; o OCI integrates with Identity Providers like Microsoft Azure AD, Okta, and SAML 2.0 for SSO.; o Enables enterprise-level identity federation.; 4. Security Policies and Conditional Access; o IAM policies define access; o Dynamic groups and compartments enforce governance.
• Access restrictions in management interfaces and support channels: Oracle Cloud follows the Role Based Access Control security standards for user management and this provides capabilities to grant or restrict access to the desired application objects by role. A wide spectrum of enterprise roles is pre-delivered, and any variation of these roles can be adjusted or defined with the security model. ; Relying on a high level of granularity, custom users, roles, groups and permissions/responsibilities can be created and managed through the administrative tools.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: 1. Primary Authentication; o Users authenticate via OCI Identity and Access Management (IAM) using: ; i Username and Password; ii API Keys for programmatic access; iii Auth Tokens for CLI and SDK usage; iv Instance Principals for workloads running on OCI; 2. Multi-Factor Authentication (MFA); o OCI supports MFA using Time-based One-Time Passwords (TOTP) or third-party MFA apps; 3. Federated Authentication; o OCI integrates with Identity Providers like Microsoft Azure AD, Okta, and SAML 2.0 for SSO.; o Enables enterprise-level identity federation.; 4. Security Policies and Conditional Access; o IAM policies define access; o Dynamic groups and compartments enforce governance.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Infosys is ISO/IEC 27001:2013 certified.; Oracle Cloud - ISO/IEC 27002:2017, ISO/IEC 27017:2015 and ISO/IEC 27018:2014
• Information security policies and processes: Oracle Cloud Infrastructure (OCI) approaches security governance through a shared responsibility model, robust policies, and compliance frameworks:; 1. Shared Responsibility Model; o Oracle secures the underlying cloud infrastructure (physical, network, and hypervisor).; o Customers manage security for their workloads, configurations, and data.; 2. Identity and Access Management (IAM); o Fine-grained policies control who can access which resources.; o Features like compartments, dynamic groups, and policy-based access enforce governance.; 3. Encryption and Key Management; o All data at rest and in transit is encrypted using AES-256 and TLS 1.2+.; o OCI provides Vault service for centralised key management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Infosys has vast experience supporting clients during the change process. We will manage the changes to any services in a controlled manner with minimal disruption of services.; Changes can be triggered from various sources like:; • Problems ; • New initiatives ; • Service Improvement programmes ; • Change in business or customer requirements etc.; Infosys will efficiently govern the changes which includes proper management of the risks and minimising its possible adverse impact on the business.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Infosys works with its Cloud partner Oracle to utilise network vulnerability assessment tools to identify security threats and vulnerabilities. Formal procedures are in place to assess, validate, prioritise and remediate identified issues. Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle takes actions on the notification of a threat or risk once confirmed that a valid risk exists, that the recommended changes are applicable to service environments, and the changes will not otherwise adversely affect the services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Infosys works with its Cloud partner Oracle to utilise protective monitoring tools to identify potential compromises. Formal procedures are in place to assess, validate, prioritise, and remediate identified compromises. Monitoring information is used to continually tune the environment and improve application performance with all system changes made by Oracle in the standard maintenance windows. Monitoring systems and data are accessed only by authorised individuals and teams with the operational responsibility for monitoring.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Infosys has a comprehensive Security Incident Response and Management procedure, aligned with ISO 27035:2011 standard, which elaborates the steps to be taken for reporting, isolating, handling incidents and learning from security incidents. All incidents are captured by and reported to the respective departments and are handled according to the nature of the incident.; Infosys establishes a governance model with each of its customers. There is a relationship manager assigned to every customer and the relationship manager will formally inform the customer in case of any privacy or security breach.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.