BOOMERANG I-COMMS LTD

Boomerang Monitoring & Incident Alerting

Cloud‑based monitoring and incident alerting service that receives events and status updates via APIs and triggers real‑time alerts through SMS, voice, email, WhatsApp, and other messaging channels. Supports escalation, acknowledgements, and reporting to help organisations respond quickly to incidents and maintain service availability.

Features

• Automated scheduled monitoring, configurable schedules with defined frequencies and times
• Multiple monitor types including Ping (URLs) and Met Office Weather
• Configurable liveness and recovery checks
• Real-time status tracking, current health state, last check result
• Advanced configuration options, custom URLs, ports, headers and timeouts
• Secure configuration handling, value encryption at rest, decryption at runtime
• Role‑based access control for secure user management
• Configurable workflow-based alerting, escalation path and response management
• Real‑time incident alerts via SMS, voice, email, WhatsApp
• Real‑time delivery status and alert reporting dashboards

Benefits

• Proactive issue detection to minimise downtime and customer impact
• Consistent, automated incident response: standardised workflows automate alerts, escalations
• Reduced operational overhead to remove manual checks and repetitive tasks
• Faster recovery times: recovery checks accelerate restoration and stakeholder updates
• Improved visibility into service health using historical performance insights
• Improve situational awareness with real‑time status dashboards
• Policy-driven communications: Alerts routed based on severity and context
• Context-rich alerts enable faster diagnosis and decisions making
• Maintain audit trails for incident review, evaluation and compliance
• Strong security and data protection using encrypted configurations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@boomcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

750614793016639

Contact

Vincent O'Grady
+44 207 224 5555
support@boomcomms.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
        • Education
        • Public Order and Safety
        • Police
        • Defence
        • Social Security Administration
        • Adult Social Care
        • Children's Social Care
        • Other
      • Other operations
        • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service extends existing monitoring, operational, and line‑of‑business systems by receiving events and status updates via APIs. It integrates with service management, infrastructure monitoring, asset management, and custom applications to enhance incident detection, alerting, and response without replacing existing systems.
• Cloud deployment model: Private cloud
• Service constraints: The Monitoring and Alerting service operates within defined configuration and data constraints. Ping monitors require exactly one liveness check and support a single optional recovery check. Monitoring runs only when monitors are active and within configured schedules and time windows. Weather monitors rely on Met Office forecast data and are limited to available geographic areas, forecast parameters, and a maximum six‑day look‑ahead. Alerts trigger only when predefined conditions are met. If required trigger variables are missing, monitoring continues but downstream workflows may be limited. API usage is subject to authentication, rate limiting, and fair‑use policies.
• System requirements:
  • Browsers supporting TLS v1.2 and above
  • Reliable internet connectivity for accessing cloud‑hosted service
  • Modern web browser supporting secure HTTPS connections
  • Valid URLs or endpoints for ping monitoring
  • API authentication credentials for event submission and management
  • Network access allowing outbound HTTPS requests
  • User devices for receiving alerting communications
  • Supported desktop or mobile operating systems
  • Ability to define incident locations for map display
  • Role‑based user accounts for secure access management

User support

• Email or online ticketing support: Yes
• Support response times: Target response time within 1 hour; Average response time 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: TBC
• Onsite support: Yes, at extra cost
• Support levels: We provide two support levels: Standard and Premium. Standard support includes access to our helpdesk during business hours, incident logging, and guidance on service use. Premium support offers 24/7 assistance, accelerated response times, SLAs, and priority incident handling. Customers on the Premium tier also receive enhanced onboarding and regular service‑health reviews and a technical account manager, ensuring consistent communication and issue escalation. Standard support is included as part of the core service, while Premium support is available at an additional monthly fee based on the chosen band. Premium Support charges vary according to the Subscription Band purchased, as set out in the associated Price List.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We help users begin using our service through a combination of guided onboarding tools, structured training, and comprehensive self‑service resources. Set-up wizards lead users through the initial configuration process, reducing complexity and helping them establish a working environment quickly and accurately. These wizards highlight recommended settings, provide contextual guidance, and ensure that even first‑time users can complete essential tasks with confidence. To further support adoption, we provide detailed online help guides that cover all aspects of the service, including configuration, administration, troubleshooting, and best‑practice usage. These resources are updated regularly and are fully searchable, allowing users to find answers easily and progress at their own pace. We also offer online training sessions designed to meet the needs of different user groups, including administrators, technical teams, and end‑users. These sessions can be scheduled to suit customer availability and can be tailored to focus on specific features or workflows relevant to their environment. Training is delivered by knowledgeable specialists who can answer questions, demonstrate key capabilities, and provide practical guidance. Together, these onboarding tools and support options ensure that users can begin using the service quickly, effectively, and with a clear understanding of how to make the most of its features.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: We provide secure export of all Customer data in structured, open formats such as CSV, JSON or other formats agreed with the Customer. Data made available includes: - User account data including email addresses, mobile numbers and roles. - Transactional message data including mobile numbers, timestamps, delivery status and message content where contractually permitted. Additional data migration obligations: - Data will be transferred using secure, encrypted channels. - Data schemas, field definitions and metadata will be provided. - Boomerang will assist the Customer or replacement supplier in validating completeness and integrity of exported data.
• End-of-contract process: At the end of the contract, we follow a structured off-boarding process designed to ensure continuity, security, and clarity for the customer. Included within the contract price, we provide full account closure support, coordinated service deactivation, and secure data extraction. Customers can request their data in standard, non‑proprietary formats, and we ensure all data exports are complete and verified before service termination. We also provide guidance on transitioning to another provider or internal system, along with confirmation of data deletion once the customer has acknowledged successful migration. Secure erasure of all customer data from our systems is included in the contract price and is performed in line with recognised industry standards. Additional costs may apply only where customers require bespoke offboarding services beyond the standard process. These may include extended data retention beyond the contract end date, custom data transformations, specialised migration support, or restoration of archived backups outside of the agreed extraction window. Any optional services are quoted in advance and delivered only with customer approval. Overall, our end‑of‑contract process is transparent, secure, and designed to minimise customer effort while ensuring full control over data and transition activities.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service is accessed through a secure web-based user interface. Users create and manage monitors using a guided, step-by-step configuration wizard covering setup, scheduling, conditions, and alert connections. Dashboards provide visibility of monitor status, health, and upcoming runs. Configuration fields use validated forms, dropdowns, and selectors to reduce errors. Monitoring events trigger automated workflows configured within the same interface. Logs and summaries provide auditability and transparency. The interface is intuitive, role-based, and requires no local installation, enabling users to configure, activate, and manage monitoring and alerting centrally.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conducted interface testing with a focus on ensuring that our customer messaging portal is accessible and usable for individuals who rely on assistive technologies. Testing was carried out by trained internal staff who simulated a wide range of accessibility needs and device interactions. This included the use of screen readers, voice‑navigation tools, keyboard‑only navigation, and display adaptations such as high‑contrast modes and text resizing. To strengthen the consistency and coverage of our testing, we incorporated AI‑supported tools that automatically assessed elements such as screen‑reader readability, focus order, ARIA labelling, colour‑contrast ratios, and navigational clarity. These tools helped identify issues that might not be immediately visible during manual testing alone, such as missing semantic markers or inconsistent component behaviours. Internal testers then validated these automated findings through hands‑on use of assistive technologies, ensuring that the interface functioned as expected in real‑world scenarios. User journeys were reviewed for clarity, error handling, message retrieval, and overall ease of use. This combined human‑led and AI‑assisted approach allowed us to thoroughly evaluate accessibility barriers, confirm compliance with recognised standards, and make targeted improvements to support an inclusive customer experience.
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through configuration to meet their organisational and operational requirements. Key customisable elements include:; ; - Account setup, Users and access permissions; - Security and access controls aligned to customer policies; - Management of system and API endpoints and credentials; - Communication defaults for services and available channels; - Workflow logic, messaging configuration and channel usage; - Management of system assets (contacts, distribution lists, organisational assets, mapping configurations and monitoring tools); - Integration with customer systems, where applicable; - Reporting access and data export options; - Account and billing information (Organisation details and contact information); ; How users can customise; Customisation is achieved through structured onboarding and ongoing configuration using the platform’s user interface and supported configuration options.; ; Who can customise; Customisation is carried out by authorised customer users, typically administrators or users with appropriate permissions, supported by the supplier during onboarding and independently where required during service operation.; ; Customisation does not include changes to the underlying platform infrastructure or core service logic, which remain managed by the supplier.

Scaling

• Independence of resources: We ensure users aren’t impacted by others’ demand through scalable, redundant infrastructure and load‑balanced transactional processing. Services are designed to handle high user volumes, with capacity planned to meet expected demand and SLAs. Continuous internal and external monitoring allows us to track performance, forecast growth, and scale CPU, RAM, disk, or network resources as needed, ensuring consistent service even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: The service includes built‑in reporting and dashboards that provide visibility into service usage, performance and operational metrics. Metrics include monitor status and health, last and next execution times, historical check results, and failure and recovery events. In addition, the service records metrics for alerting and communications distributed as part of workflows, including notification attempts, delivery status, timestamps, and escalation outcomes. These metrics provide visibility into how alerts are processed and communicated, supporting operational assurance, auditing, and continuous improvement of alerting processes.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through downloadable reports available via the management interface. Exported data can include message records, delivery statuses, logs, and configuration data, provided in standard formats such as CSV or JSON. Data exports are subject to user permissions, security controls, and retention policies.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Premium Support customers are entitled to service credits only when Boomerang fails to meet the monthly System Availability target of 99.50%. If this target is not met in a given calendar month, the customer may claim a service credit equal to 1/12 of the annual value of the service subscription paid for the affected service.
• Approach to resilience: The Service is architected to eliminate single points of failure and provide high availability across infrastructure, platform, and application layers. Infrastructure and Hosting • The Service operates across multiple UK based data centres with real time data replication between geographically separated locations. • Automatic multi site failover is in place, enabling immediate service continuity in the event of infrastructure or network failure. • All data centres meet recognised industry security and resilience standards. Cloud Platform • The Service is delivered on a clustered, cloud based platform using VMware and Kubernetes. • The platform supports automatic scaling, ensuring resilience during demand spikes. • Designed to achieve 99.99% service availability. Network Resilience • Redundant, carrier diverse network connections are in place at all internet facing edges. • Multiple high capacity connections across diverse UK network providers ensure resilience and performance. • DDoS protection, intrusion detection, and continuous network monitoring are implemented. Application Resilience • Services are deployed across multiple instances with load balancing. • Modular architecture allows individual components to scale independently. • Multiple messaging suppliers and queues are used to ensure continuity across communication channels. • Real time rollback is supported via snapshot based recovery.
• Outage reporting: Our service reports outages through multiple, redundant communication channels to ensure customers receive timely and accurate information. We maintain a real‑time public status dashboard that displays current service availability, component‑level performance, and details of any active incidents or maintenance events. The dashboard is continuously updated by our monitoring systems as soon as anomalies or service degradation are detected. For automated integrations, we provide a status API that allows customers to retrieve current and historical incident data programmatically. This enables organisations to incorporate outage information into their own monitoring, reporting, or alerting workflows. We also issue email notifications for incidents, planned maintenance, and service updates. Customers can subscribe to these notifications and receive immediate alerts when an outage is identified, along with ongoing progress updates and a final closure summary. Together, the dashboard, API, and email alerts ensure transparent, consistent, and prompt reporting of any service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role‑based access control, least‑privilege permissions, and multi‑factor authentication. Administrative access is limited to authorised personnel via secure, audited channels. Network controls such as IP allow‑listing, VPN, and encrypted connections prevent unauthorised access. Support channels follow strict identity‑verification procedures before any account‑related action is taken. All administrative activity is logged, monitored, and reviewed to ensure compliance and rapid detection of anomalies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow a structured set of information security policies and processes aligned with our ISO 27001 certified Information Security Management System. These include defined security responsibilities and a management framework that oversees implementation and review of information security controls.; ; We maintain a documented risk assessment and treatment process, supported by ongoing monitoring and review activities. Operational planning and control processes ensure that security requirements and risk‑based actions are consistently implemented and reviewed through regular management reviews.; ; Our reporting structure assigns policy ownership to designated information security leads, with responsibilities delegated across departments to ensure proper implementation and accountability. Regular independent reviews of our information security practices, combined with leadership‑level management reviews, reinforce oversight and governance.; ; To ensure policies are followed, we provide mandatory and recurring information security awareness training for all employees and contractors with internal audits and spot checks undertaken to verify compliance with policies and controls.; ; We also maintain processes for planned system changes, corrective actions, and continuous improvement to keep our controls effective and aligned with evolving risks.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We maintain strict configuration and change management across all systems. All components are deployed from approved secure baselines, tracked in version‑controlled repositories, and managed using automation tools to ensure consistency and traceability. Configuration states are continuously monitored and regularly audited. Changes follow a formal change management process including peer review, security impact assessment, testing in staging environments, and documented approval before deployment. Only authorised personnel may implement changes. Every component is tracked throughout its lifecycle, with full history retained to support rollback, accountability, and verification that configurations remain secure, accurate, and aligned with privacy and security requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process combines continuous threat assessment, intelligence gathering, and rapid remediation. We assess potential threats through regular vulnerability scans and network‑traffic monitoring, supported by formal risk assessments conducted at least annually and reviewed based on risk severity. Threat intelligence is maintained in line with A.5.7, drawing on industry, regulatory and security‑standards sources. Identified vulnerabilities are prioritised by impact, with critical patches deployed immediately and all others applied through controlled change‑management procedures. This ensures timely mitigation, compliance, and ongoing protection of our cloud services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tbc
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We operate a structured, ITIL aligned incident management process with pre‑defined workflows for common events. Users report incidents via our service desk portal, email, or API integration, where all tickets are logged, prioritised, and tracked. Incidents are triaged, escalated, and resolved using documented playbooks. We provide incident updates and post‑incident reports detailing root cause, impact, and corrective actions. ; and preventative measures. Reports are delivered via the support portal or email and can be tailored for major or recurring incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The service offers a 30‑day free trial with access to all monitoring and alerting functionality described; including the user interface, supported messaging channels, workflow activation, and limited messaging allowances. Usage caps apply, and production‑scale volumes, SLAs, and ongoing access require a paid contract.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau (UKAS)
• ISO/IEC 27001 accreditation date: Thursday 17 October 2019
• What the ISO/IEC 27001 doesn’t cover: All control areas are in scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Bfb5eca1-afc8-4635-b008-01d7f9b261b4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 309c2e40-b40b-48ab-8534-db55322ed9f9
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@boomcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.