MERCURIUS IT LIMITED

Dynamics 365 Business Central or NAV, D365 CRM, MS PowerPlatform, MS Azure and O365 Services

Mercurius IT's services include Planning, Implementation, Migration and Support for all versions of Dynamics 365 Business Central / NAV, Dynamics 365 CRM and Microsoft Azure.

Features

• D365 Business Central and D365 CRM Implementation
• Business Central integration with Dynamics 365 CRM & SharePoint
• 8X Microsoft Gold Awards including ERP, Application Development & Azure
• Configuration, Customization, Development, Licence Provision & Project Management
• Upgrade Older Version of NAV to Dynamics 365 Business Central
• Data Migration Services to Business Central / CRM
• Dynamics 365 Finance API integration and implementation experience
• HMRC Certified Construction Industry Scheme (CIS) Module
• Integration with third party systems Continia for OCR Features
• PowerBI, SSRS & Jet reports Experience

Benefits

• Improving operational efficiency
• Better collaboration
• Support for remote working
• Integrated approach to business
• Cost saving by optimizing licence costs
• Better customer service and satisfaction using D365 Customer Service
• Improved Reporting and Business Intelligence
• Customers and Service Delivery for the whole of the UK
• Nearly 2 decades of outstanding Customer Delivery
• Implementation and Support consultants, highly experienced and certified

£52.50 to £130 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

750630042447131

Contact

Atush Rohan
+441908508080
atush.r@mercuriusit.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We implement and support Microsoft's Office 365, Dynamics 365 Business Central and Microsoft Dynamics 365 CRM systems.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case Acknowledgement < 1HR ; ; Case Resolution 1. Critical - System Failure < 4 Hr 2. Serious - Major Problem < 12 Hr 3. Medium – Minor Problem < 24 Hr 4. Low - Query < 72 Hr; ; Charges are calculated at 1.5 times normal rate for weekend support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We only use Microsoft Technologies for Web chat (e.g MS Teams). MS Teams is compliant for all assistive technologies.
• Onsite support: Onsite support
• Support levels: MaxCare – Industry Best Practice Support made simple; • Developed based on industry best practice ; • IT Infrastructure Library (ITIL) standardised processes with stringent Testing & Quality Assurance processes; • Periodic reviews and clear escalation customer meetings; ; Guaranteed Service Level Agreements (SLA); • Off the shelf with standardised industry scope and service levels; • Bespoke to unique services or service requirements; ; Onshore Helpdesk & 1st Line; • Ensures high level of customer service and customer contact; • Onshore team of consultants for quick response and onsite work; ; Offshore Delivery & Support centre for 2nd & 3rd Line; • A proven low risk & cost effective with the ability to deliver ‘follow the sun’ resolution times; • Complete Flexibility in support & pricing models to suit customer budgets
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide online training via Microsoft Teams meetings to start using the services, along with our own documention and supporting material.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will have access to the Azure cloud and they can move to another provider without loss of data, or they can download any information to an on-premise installation if they wish. We can also help customers take backups of Virtual Machines and other code if they would like to move from online to on-premise machines.
• End-of-contract process: Customers can move to another Azure service provider without incuring any costs or loss of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No, Mobile and Desktop behave in same manner.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Dynamics CRM and BC support Odata v4 based API's. There are no limitations put on the API's
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Microsoft guarantees the service availablity. Users are not affected as ; Office, Azure and Dynamics tenant are independant and have dedicated resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are built in on the Azure server. These can be built for Office and Dynamics 365 on Customer request.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data using export using migration tools available. The Azure tenant can be migrated to other service providers as well.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • Database Snapshots
• Data import formats:
  • CSV
  • Other
• Other data import formats: SQL

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service is guaranteed to be available by Microsoft 24X7.
• Approach to resilience: With Azure you build with confidence with high availability, disaster recovery, and backup.; ; Details at: ; https://azure.microsoft.com/en-in/features/resiliency/
• Outage reporting: Azure outages are rare and customers are are informed well in advance for service upgrades and other news.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is based on security rules in Azure.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Governance in Azure is one aspect of Azure Management. it revolves around ; ; 1. Monitor; 2. Configure; 3. Govern; 4. Secure; 5. Protect ; 6. Migrate; ; More details are present here; https://docs.microsoft.com/en-us/azure/governance/
• Information security policies and processes: We follow and setup Azure security policy. There is good amount of information present at the below link on security setup. ; ; https://docs.microsoft.com/en-us/azure/security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Azure provide visual representation of all the changes in system. The details are captured in the below link. ; ; https://azure.microsoft.com/en-in/blog/tracking-configuration-changes-for-your-azure-vm/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A core component of every cyber risk and security program is the identification and analysis of vulnerabilities. Azure Security Center's Standard pricing tier includes vulnerability scanning for your virtual machines at no extra cost. Additionally, Security Center can automatically deploy this tool for you.; ; More details are as below; ; https://azure.microsoft.com/en-in/blog/integrated-vulnerability-assessment-with-azure-security-center/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft uses a wide variety of physical, infrastructure and operational controls to help secure Azure. We as resellers configure Microsoft's Security Center allowing to quickly strengthen customers security posture and protect against threats.; ; More details are present here. ; ; https://azure.microsoft.com/en-in/services/security-center/
• Incident management type: Supplier-defined controls
• Incident management approach: We Provide Blended Incident Management & Change Request Support; ; • This service offers SLA driven blended Incident Management and Change Request Support; • The minimum contract duration for this model is 12 months; • This time will be utilised for Incident assessment and resolution; • Mercurius will typically utilise/charge 1 hour for initial incident assessment (System Failure, Major Problem,; Minor Problem, Query); • Mercurius would provide effort estimates for Change Requests and utilise unused support credits once approved by the Customer; • Mercurius would provide a Monthly Case Summary along with details of time utilisation by case

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The changing climatic conditions have massive impact on individuals and businesses. Stable climate is important not only to us but to the businesses as well. At Mercurius IT, corporate sustainability is all about reducing our ‘Carbon Footprints’. We have taken several simple but crucial steps for that: encouraging our employees and clients to follow approved procedures for the recycling and disposal of out-of-date equipment and ensuring compliance with WEE (The Waste Electrical and Electronic Equipment Directive). ; We have always recycled printer and toner cartridges, bought materials from sustainable sources, encouraged carpooling and biking to work, switched off lights, computers and other electronic items when not in use, upgraded our office with low energy bulbs, turning the heating and air condition down by one or two degrees, allowed photocopying only when necessary and always done it double sided to avoid paper wastage thereby adopting the policy of reduce and reuse.; Since the pandemic, we have also adopted Hybrid model of working, thereby causing a reduction in the use of public transport or usage of personal vehicle for travelling to workplace, cutting down air pollution.; We have also always motivated and educated our staff to minimize their carbon footprints and adopting simple but effective strategies at home like encouraging planting trees, fixing leakages to avoid water wastage, embracing technology to go paperless, using renewable energy like installing solar panels, unplugging devices when not in use.
• Covid-19 recovery:

  Covid-19 recovery

  The effect of COVID-19 on the labor market was unprecedented. During the pandemic, our organization did not lay off any of the employees, neither did we put anyone on furlough. We recognized the need to implement a new system of working that is ‘Work from Home’ during the pandemic. This step was taken early on during the pandemic led to a reduction in the pressure on the health care system as employees stayed in their bio-bubble, avoiding travel to workplace and coming in contact with co-workers and clients, thereby reducing the risk of contracting COVID-19 and spreading the infection. As Work from Home was adopted for the first time, training sessions related to facilitating a seamless transformation to it were conducted for all the employees, in addition to providing technological support. In this manner, our organization took effective and quick steps to rise above the overwhelming situation, migrating to home working and virtual meetings, adapting to the changing business model.; We have also taken several steps to facilitate smooth improvement of workplace conditions to support recovery effort like sanitizing/disinfecting the office premises, providing sanitizers, maintaining social distancing (6 feet minimum), encouraging employees to wash hands frequently, encouraging employees to get vaccinated and staying at home if sick.
• Tackling economic inequality:

  Tackling economic inequality

  As an IT company, Mercurius IT plays a key role in creation of job opportunities that fall in shortage occupation list and high growth industry like software development professionals, IT business analysts, programmers etc. We recruit from different countries and provide teleworking opportunity to them, thereby effectively removing all barriers in employment. We also focus on continued professional development of the employees by encouraging and financing to complete certifications and courses essential for their career growth and to fill the skill gaps. In addition to this, we also organize several cross- functional training sessions and provide hands-on experience with broad and diverse work experience, an opportunity to work for clients based in different countries, industries and technologies.
• Equal opportunity:

  Equal opportunity

  Mercurius IT is proud to be an equal opportunity employer. We encourage and support diversity and are committed to create an inclusive work environment. Our employees work across different countries and come from different socio-cultural backgrounds. To promote and increase the representation of disabled people, we provide flexible working hours like work start time and end time, opportunities to telework, time off for medical appointments, ramp and elevator for entry and exit at our office. We also have an induction training on the joining day, during which, we make sure to provide them with any assistance they may need. ; We have always encouraged recruiting people from minority groups providing them with hands-on training and experience with exposure to projects as well as appointing mentors and buddies to address skill gaps and to boost their morale. We encourage our employees to take up relevant certifications and provide the necessary support to attain it by financing the certifications as part of our commitment towards continued professional development. Apart from that, we also encourage our employees to read our monthly newsletters to keep up with the recent developments and attend webinars that we organize.; Given the nature of our business, we believe that the risk of slavery and human trafficking in our business is low. We do not tolerate physical violence, threats, substance abuse, bullying or harassment of any kind. We map supply chains to identify countries and sectors with the potential for slavery and human trafficking. These formalize expectations on internationally recognized human rights principles, including the prevention of slavery and trafficking. We also provide a qualitative assessment of internal procedures and propose corrective actions to address potential issues in the supply chain. We provide comprehensive training on key issues and management practices in sustainable supply chain management.
• Wellbeing:

  Wellbeing

  At Mercurius IT, employee well-being is understanding employees from a holistic perspective. Putting people first and being an employee centric company, Mercurius IT is committed to building a healthy workforce. Employee mental and physical health has been brought to the forefront during the pandemic. We have always encouraged leaders and managers to be flexible, empathetic and open to what works best for each team and individual employee. Taking in consideration, the uncertainty during the pandemic and changes in the pattern of working, we conducted seminars to encourage discussion about mental health and wellbeing. To counter isolation and loneliness, events like virtual meet and greet and virtual team lunch were conducted in addition to connecting with all the employees on a regular basis, appreciating and recognizing their efforts.; Offering employees opportunities to be involved in their local community helps deepen the ties an employee has to their employer, their local community, and the planet. Being a service- oriented company; we regularly meet with customers & potential prospects to illustrate how well we can help their business. So, it’s important we bring that same high standard to helping our own community. Mercurius IT undertook many activities like sponsoring the Rugby Union Football Squad at Milton Keynes, Lincoln city Netball Club, sponsoring element Mercury as a part of RLS 600 campaign helping create an exemplary learning environment at Royal Latin School, Buckinghamshire.; Some of our clients are directly involved in empowering communities through sectors of intervention like child welfare, education, emergency relief to underprivileged and refugees, food, health, sanitation and hygiene etc. Helping such clients by providing our services, we contribute to building strong and integrated communities.

Pricing

• Price: £52.50 to £130 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.