CGI

Agile Digital Services

CGI Agile Digital Services is for organisations who need to rapidly accelerate or scale their Agile capabilities to realise their digital transformation ambitions. We augment, supplement and coach our clients teams. This enables them to rapidly and effectively apply technology, increase organisational agility and deliver better products, faster.

Features

• Strategic partner with Scaled Agile Framework (SAFe) implementing at scale.
• Building our own agile Centre of Excellence (CoE).
• Tried and trusted client engagement model; Engage, Deliver, Measure, Review.
• Cross-functional teams with experience in delivering complex technologies at scale.
• Effective practices - Lean Product Development, DevOps, Kanban and Scrum.
• Teams utilise world class languages, tools and data visualization platforms.
• Delivery model aligned with Government Digital Service and Service Manual.
• Deliver value through coaching, augmenting or enabling existing teams.
• Range of purchasing options to suit client constraints and budget.

Benefits

• Improves expertise, increases accountability and enhances opportunities for innovation.
• Ability to work at scale, delivering value to clients.
• Teams at the forefront of agile tooling, methodologies and practices.
• Model supports quality standardisation whilst allowing clients flexibility and agility.
• Ability to work at micro and macro scale delivering value.
• Delivering quality and value at speed with effective practices.
• Supports stable and secure Continuous Integration (CI), Continuous Delivery (CD).
• Values Discovery, Alpha, Beta, Live in solving problems for users.
• Grows internal capabilities whilst focusing on outcome-based delivery.
• Gives clients the flexibility and confidence when purchasing services.

£710 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

751035617650171

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: CGI is a Microsoft Gold and Global Managed Services Partner, a Amazon Web Services Advanced Consulting Partner and a Google Cloud Partner and has proven methods and processes to help buyers plan their cloud and software investments.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Training

• Training service provided: Yes
• How the training service works: Provision of training to enhance Buyer teams' Agile abilities
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CGI is a Microsoft Gold and Global Managed Services Partner, an Amazon Web Services Advanced Consulting Partner and a Google Cloud Partner and has proven methods and processes to help buyers migrate their cloud and software investments.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing capability is covered under a separate G-Cloud 13 service called Test as a Service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support is managed as a shared service through our 5-star SDI accredited Service Desk. Our support framework aligns to ITIL v3 and is in the process of transformation to support ITIL 4 processes.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our response time is variable based on the level of support chosen. We offer support from business hours Monday - Friday up to full 24x7 support. We have a number of standard support models to support multiple permutations in-between.; ; Our standard response times are:; P1 Within 15 Minutes; P2 Within 30 Minutes; P3 Within 2 Hours; P4 Within 4 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat service conforms to WCAG 2.0 standard. It supports users with a number of accessibility options, including:; • Screen reader; • Keyboard accessibility; • Focusable elements; • Clicking elements; It supports ARIA attributes for HTML mark-up to further support accessibility integration with other toolsets.
• Web chat accessibility testing: To check our application for accessibility, we used aXe library. It’s automated accessibility testing library which has set out on the road ; to bring accessibility testing into mainstream web development. It’s always possible to use any other tools which run all important accessibility test.
• Support levels: Our support model is variable to meet our customers’ requirements. These are based on the following options for support:; 1. Monday to Friday 08:00 - 18:00 (excluding bank holidays and weekends); 2. Monday to Friday 06:00 - 20:00 (excluding bank holidays and weekends); 3. Monday to Friday 06:00 - 20:00, Saturday to Sunday including bank holidays 09:00 - 17:00; 4. Monday to Sunday 24x7 (including bank holidays).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Tackling economic inequality

  CGI prides itself on making positive impacts on the communities where we live and work throughout the UK, mirroring the Government’s levelling-up agenda. We are growing and diversifying our supply chains, recognising the benefits this brings to our clients, including offering better value for money and providing expertise and knowledge that promotes and delivers innovative solutions.; We will continue to provide new employment and training opportunities including professional, graduate and apprenticeships, ensuring STEM careers are accessible for all. To create new skills in the IT industry, we offer a range of apprenticeships and partner with several universities to deliver our Technology Industry Gold accredited Degree Apprenticeships.; We support social enterprises including Breakthrough, providing mentoring and interview skills to prison leavers, enabling them to become work-ready. We will continue to inspire the next generation of IT professionals through our STEM camps, held across the UK in partnership with underserved schools and communities. Our CGI Young Dreamers programme works in partnership with government clients to support social mobility by broadening the future career prospects of students from underserved backgrounds.; CGI supports the Government’s priority to grow and diversify supply chains by providing opportunities for smaller organisations to work with us in delivering key solutions to our clients. Since 2016 we have provided opportunities for over 600 SMEs. We are signatories of the Prompt Payment Code. Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will, where appropriate, include advertising opportunities on Contracts Finder and Find a Tender. We also welcome input from our clients, as they often have valuable insight into supplier offerings. ; For transparency, we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises per call-off contract, to contracting bodies.

  Wellbeing

  Health and wellbeing are critical to the success of our members and organisation. Therefore, we are committed to fostering a health-focused environment where all members can thrive personally and professionally. However, wellbeing is not an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate. We achieve this by:; • Continually investing in programmes for our workforce, including ‘Oxygen’, our wellbeing centre of expertise, our 24/7/365 Member Assistance Programme, physical wellbeing activities and Workplace Adjustments.; • Extending health and wellbeing initiatives with our clients and suppliers.; • Promoting social wellbeing for local communities to support physical and mental health.; CGI is a signatory of 'The Mental Health at Work Commitment'. We will continue to invest in training to expand upon the 300 plus UK members who are certified Mental Health First Aiders. These members have developed a strong support network for their colleagues.; We will continue to invite our clients suppliers and communities to participate in initiatives that encourage the improvement of health and wellbeing. Examples include physical movement challenges and delivering knowledge-sharing events on health and wellbeing topics such as menopause and mental health in young professionals.; CGI funds a minimum of one volunteering day per annum for each member to support local initiatives or charities, making a significant difference to the communities in which we live and work.; We collaborate with our clients and suppliers to identify opportunities to support the wellbeing of local communities. An example of this is our kit sponsorship for local community groups and sports clubs. With a track record of aiding over a thousand different groups, our programme promotes connection, physical activity, teamwork, and community cohesion. This not only benefits individuals directly involved but also contributes to the broader community’s health and wellbeing.

Pricing

• Price: £710 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.