Symilarity Ltd

Intelligent Classification

Symilarity’s Intelligent Classification Software enables you to deploy your own document classifier as an API with no programming skills. Uses include self-service or workflow applications. Configuration data is held in excel or text documents. This can be integrated with Intelligent Search and Matching if the output is to be searchable.

Features

• Document classification tailored to meet your requirements
• No programming required
• Training data supplied in simple excel spreadsheet
• Supports MS Word, PDF and plain text documents
• Adds commentary to classification if required
• Configurable data extraction from classified text
• Integration with Intelligent Search and Matching
• Deployed as an API for easy integration into other processes
• Commentary can be output as PDF document

Benefits

• Ability to train and deploy a classifier without programming knowledge
• Multiple use cases including self service applications

£300 to £5,000 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@symilarity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

751839333599323

Contact

Julian Oates
07513408556
sales@symilarity.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Intelligent Search and Matching; Where the output of the classifier has to be stored and searchable, this functionality can be provided by integrating with Intelligent Search and Matching. https://symilarity.ai/searching-internal-data/
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: The API requires integration with the relevant business process

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided during UK office hours, Monday to Friday, excluding public holidays. Support requests should be sent by email to support@symilarity.com detailing the problem and providing contact details. Support is provided on a fair usage basis.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided during UK office hours, Monday to Friday, excluding public holidays. Support requests should be sent by email to support@symilarity.com detailing the problem and providing contact details. Support is provided on a fair usage basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Symilarity's Intelligent Classification software is designed for users with no prior machine learning experience. However, every service installation includes one web based introductory session of half a day, to provide an overview of the application and get users started.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The service is not expected to retain data. If documents processed by the classifier need to be retained, they should be retained by the calling service. Similarly, if the API output needs to be stored, it should be stored by the calling service.
• End-of-contract process: Documents processed by the software are assumed to be copies of master documents held by the calling process and so no specific provision to return documents is included in the contract. However, this service can be provided at the rates specified in the rate card.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API supports the submission of a document in MS Word, PDF(a) and txt format.; ; The classified contents of the document are returned in json format, with a PDF document containing an accompanying commentary of the document.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The classifier is provided "untrained". The operation of the classifier is based upon the users training data. Training material for the machine learning model is provided in an excel spreadsheet template. No programming experience is required.; ; Other configuration information (such as the Commentary to accompany the classified text), is also supplied in excel spreadsheets or plain text templates.

Scaling

• Independence of resources: Intelligent Classification instances are deployed on a single tenanted virtual machine.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Processed data is not retained. Server access is limited to specified IP addresses.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The system is not required to keep copies of the processed documents. Where required, this should be undertaken by the process calling the classifier.
• Data export formats: Other
• Other data export formats: Processed data is exported as json and PDF
• Data import formats: Other
• Other data import formats:
  • MS Word
  • PDF/A
  • Plain text

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Unless stated, Symilarity will provide its software hosted on Amazon AWS servers based in the UK. Clients are requested to ensure that AWS provides availability levels that meet their requirement.; ; In the event that a server has been offline for more than a 24 hour period, Symilarity will provide a service credit equal to the amount of the saving on hosting cost.
• Approach to resilience: In the standard solution, the solution is assumed to contain no “master data”. All data contained within the application is only a copy of data held elsewhere by the user. Therefore, the Standard installations are provided with no specific built in redundancy. However, the server can be imaged enabling recovery of a lost server by restoring the server from an image.; ; Where there is a need for increased redundancy, multiple copies of the virtual machine can be placed behind a load balancer provisioned by the client or by Symilarity.
• Outage reporting: Symilarity will provide an email alert if it detects a service outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: API users authenticate via username and password. Additionally, access is restricted by IP address
• Access restrictions in management interfaces and support channels: Users authenticate via username and password. Additionally, access is restricted by IP address
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Administrator access is protected by username and password and restricted to IP address.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Symilarity adopts a "security by design" approach.; ; Security governance is overseen by a Director. This extends to design considerations, day to day operations through the lifecycle.; ; Client systems are provided on single tenanted machines to ensure data cannot be accessed by other users. Access to the API is limited to specified IP addresses. Data processed by the API is not expected to be retained.
• Information security policies and processes: All work undertaken has to be signed off by a director. The director is responsible for ensuring the appropriate policies are enforced.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All systems are version numbered. Configuration changes are assessed for the potential impact and tested accordingly.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Threats are assessed against their potential impact and likelihood. Patches are deployed as needed.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use a combination of our own monitoring and client reporting to identify potential compromises. If a suspected compromise is identified, this will be assessed immediately. Depending upon that assessment, the service may be closed until further investigation is completed.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents to support@symilarity.com. Incidents will be logged and investigated. Further information may be requested from the user if required. Resolutions for common events will be provided and may be posted online.; ; Incidents/Outages will be reported to impacted clients via email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Intelligent Classification from Symilarity is a classifier that enables users to classify, extract and add comments to data. It can be used to assist self service processes or workflows reducing the effort required to complete tasks and improving organisational efficiency Intelligent Classification is delivered using Virtual machines, allowing hosting providers to optimise usage of their; hardware provision, reducing the need to manufacture hardware. Service delivery using SaaS enables employers to offer hybrid working, reducing the requirement to travel to the office.

  Covid-19 recovery

  Intelligent Classification from Symilarity is a classifier that enables users to classify, extract and add comments to data. It can be used to assist self service processes or workflows reducing the effort required to complete tasks and improving organisational efficiency. Intelligent Classification is delivered using Virtual machines, allowing hosting providers to optimise usage of their hardware provision, reducing the need to manufacture hardware. Service; delivery using SaaS enables employers to offer hybrid working, reducing the requirement to travel to the office.

  Tackling economic inequality

  Intelligent Classification from Symilarity is a classifier that enables users to classify, extract and add comments to data. It can be used to assist self service processes or workflows reducing the effort required to complete tasks and improving organisational efficiency. Intelligent Classification aims to democratise the use of AI/Machine Learning by providing ready to use applications that can be re-trained without any programming skills.

  Equal opportunity

  Intelligent Classification from Symilarity is a classifier that enables users to classify, extract and add comments to data. It can be used to assist self service processes or workflows reducing the effort required to complete tasks and improving organisational efficiency. Intelligent Classification aims to democratise the use of AI/Machine Learning by providing ready to use applications that can be re-trained without any programming skills.

  Wellbeing

  Intelligent Classification from Symilarity is a classifier that enables users to classify, extract and add comments to data. It can be used to assist self service processes or workflows reducing the effort required to complete tasks and improving organisational efficiency. Intelligent Classification is delivered on a SaaS basis, enabling employers to offer hybrid working, where this aids the well-being of their employees.

Pricing

• Price: £300 to £5,000 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial provides access to the demonstration system with reduced privileges. More extensive trials would be provided using a monthly subscription using a small instance.
• Link to free trial: https://symilarity.ai/free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@symilarity.com. Tell them what format you need. It will help if you say what assistive technology you use.