Cognizant Worldwide Limited

Cognizant Enterprise Workflow Automation Services

We drive process efficiencies by building rule-based, intelligent, AI-powered complex workflow automation and BPM solutions using enterprise low-code/no-code platforms. We optimise end-to-end processes by integrating solutions with third-party applications across on-premise, multi-cloud environments following GDS, Accessibility standards; leveraging GenAI, LLM to accelerate requirement definition, design, development, testing to reduce time-to-value.

Features

• BPM/Business Process Discovery, Analysis and Roadmap-design to achieve target maturity
• BPM/Process Maturity Assessment, Fitment Analysis, Business Case and ROI Analysis
• BPM/Process Centre of Excellence (COE) for expertise and guidance
• Business process optimization and Enterprise Architecture Integration
• BPM Customization/Configuration and Performance tuning
• Proof of Concept (POC) and Pilot Development
• BPM Demo and Test drive
• BPM/Process Value Measurement and Business activity monitoring
• BPM Health check and Diagnostic services
• Change and Release Management

Benefits

• BPM accelerates project delivery
• Reduced IT development cycles with more flexibility and less cost
• Makes it easy to implement future change
• Highly configurable to remove the risk from change
• Mitigate potential failures with essential assessment and analysis
• Rapidly scalable, flexible operations capability
• Design a re-usable asset with a cloud-based process definition
• Reduction in requirements churn and re-work
• Make performance-based management decisions for cost reduction and streamlining
• Reduce Production support issues and incident SLA

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

752137611262573

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: This service enables an organisation to analyse and understand the Business landscape of the customer and identify key business drivers and challenges. A BPM fitment and capability assessment is performed for each candidate process to prioritize key levers for BPM enablement. This leads the way to Business Process Analysis using leading methodologies (eg. PEGA DCO) to analyse the as-is state, perform gap analysis and model the To-Be state. This is supported by methodologies such as BPM Test drive, Business Rules Harvesting & Mining and Business Value Measurement. Overall the planning advisory services helps prepare the BPM Business case with Cost/Benefit Analysis, identify industry benchmarked KPIs and provide ROI projections for strategic decision making.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • PEGA
  • IBM BPM
  • Appian
  • Bonitasoft
  • Blue Prism
  • Aris
  • Openspan
  • IBM ODM
  • Bluemix
  • Watson

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "This service involves BPM Customization, Configuration (Product Upgrades, Migrations, New Development etc.), Deployment/Integration and Performance Tuning. The Proof of concept and Pilot development helps the customer visualize the product. Also constant feedback is gathered from the customer with multiple periodic demos to have the user experience in line with customer needs. The key aspect of the implementation is the BPM health check and activity monitoring to facilitate a stable development (Agile Scrum) & setup that qualifies through an Implementation Readiness Assessment. Overall this service helps in change enablement to support migration of users to cloud-based solutions.; "
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Service ensures that the Testing Strategy not only focuses on the process functionality but also on the integration layers thus ensuring that the system is robust, scalable, interoperable, and secure .Our approach includes formalizing a test plan, test design, defining quality gates and exit criteria and defining metrics to track testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications: Certified Ethical Hacker (CEH)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: This service provides ongoing maintenance and support with the future enhancements (business change services) including creation of new target operating models to support cloud-based business solutions. Application maintenance team will be available to provide one-to-many incident resolution/problem resolution & request fulfilment. We have onsite, onshore and offshore delivery to provide a bespoke and cost-effective delivery model to suit the client's unique requirements along with Service Management provision following ITIL methodology.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per agreed SLA with customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Basic Testing
• Support levels: This is a service based on daily rates according to our SFIA rate card. We will work with the purchasing organisation to agree the scope of the planning exercise and provide either a T&M or fixed price to cover this scope including any required support during the execution of the service. We also provide a unit pricing model which enables customers to pay only for services consumed (based on the number of devices supported) and an indicative pricing estimate can be arrived at by choosing the appropriate service from the rate card provided in the pricing document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 02/07/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations of Cognizant are not in scope of the certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement:; ACTIONS WE WILL UNDERTAKE; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.