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SYSGROUP TRADING LIMITED

CyberArk Managed Operational Services

Cyberark is a Privilaged access management platform designed to secure, control, monitor, and audit acess to an organisations privilaged systems. Delivered as a managed service, it enforces least privilege, protects credentials, records sessions, supports compliance, reduces cyber risk, and removes the operational burden of managing sensitive administrative access securely centrally.

Features

  • Centralised secure vault protecting privileged credentials across the organisation
  • Automated password rotation eliminating static credentials and reducing cyber risk
  • Least privilege and just in time privileged access enforcement controls
  • Privileged session isolation with monitoring recording and oversight
  • Comprehensive audit logs supporting compliance investigations and governance
  • Continuous monitoring with incident detection response and escalation
  • Platform patching upgrades and health management by specialists
  • Supports on premises cloud and multi cloud environments
  • Integrates with identity providers MFA ITSM and SIEM
  • Managed onboarding offboarding governance reporting and service reviews

Benefits

  • Reduce time managing privileged access through automated controls
  • Eliminate manual password handling and associated operational delays
  • Enable faster secure access using just in time permissions
  • Simplify investigations with recorded sessions and searchable audit logs
  • Improve resilience through continuous monitoring and proactive incident response
  • Reduce internal workload by removing need for specialist PAM skills
  • Accelerate onboarding and changes using standardised access workflows
  • Manage access consistently across on premises and multi cloud environments
  • Improve compliance reporting with clear auditable evidence
  • Allow IT teams to focus on delivery not security maintenance

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

7 5 2 1 7 5 6 1 3 0 3 2 3 7 9

Contact

SYSGROUP TRADING LIMITED Matt Woudberg
Telephone: 0333 101 9000
Email: hello@sysgroup.com

About the service

Service categories
  • Cloud Support Services
    • Security Services
      • Security strategy
        • Security strategy
      • Security risk management
        • Security risk management
      • Security design
        • Security design
      • Security incident management
        • Security incident management
      • Security audit services
        • Security audit services
      • Security quality assurance (QA) and testing
        • Security quality assurance (QA) and testing
      • Other
        • Other

Service scope

Service constraints
The service requires network connectivity between customer systems and the CyberArk platform. Certain administrative tasks depend on agreed change windows and maintenance schedules. Operating system patching for customer-owned servers remains the buyer’s responsibility. User provisioning is typically managed by the customer’s identity provider. Custom development and major architectural changes fall outside the standard managed service and require separate professional services.

User support

Email or online ticketing support
Yes
Support response times
Managed Operations Service operates on a 24x7 basis so incidents can be logged at any time
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The service is delivered as a managed operations support service with clearly defined support levels based on request and incident criticality.

Support is provided by a 24/7 UK-based CyberArk Operations Team operating to ITIL-aligned processes. Requests are categorised as Standard, Normal or Emergency, each with defined response and initiation targets. Standard and Normal requests are handled during business hours, while Emergency requests receive expedited response, including out-of-hours support where required. Incident management, change management, escalation routes and service credits are all defined within the service description.

Pricing for support is inclusive within the managed service fee published on the Digital Platform. There are no separate tiers or uplifted charges for different response levels; all defined SLAs are included as part of the standard service. Activities that fall outside scope, such as major architectural changes or custom development, are delivered under separate, clearly scoped professional services engagements.

Buyers are provided with a named service contact and escalation routes as part of onboarding. While the service does not assign a dedicated “technical account manager” by default, Buyers are supported by experienced cloud support engineers with specialist CyberArk expertise, and regular service reviews are available as part of ongoing service governance

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
CyberArk

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,375.00
Senior enterprise architect £1,595.00
Lead enterprise architect £2,000.00
Principal enterprise architect £2,500.00
Network architect
Role level UK Rate Offshore Rate
Network architect £1,000.00
Lead network architect £1,350.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,375.00
Lead security architect £1,595.00
Principal security architect £2,000.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,000.00
Senior technical architect £1,000.00
Lead technical architect £1,350.00
Principal technical architect £1,350.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £3,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,375.00
Principal cyber security audit and assurance £1,595.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,250.00
Lead cyber security governance and risk manager £1,375.00
Principal cyber security governance and risk manager £1,595.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,250.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,250.00
Lead cyber security vulnerability management £1,375.00
Principal cyber security vulnerability management £1,595.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,250.00
Lead cyber security penetration testing £1,375.00
Principal cyber security testing £1,595.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,250.00
Lead cyber security secure systems architecture and design £1,595.00
Principal cyber security secure systems architecture and design £2,000.00

IT operations roles

Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £850.00
Senior infrastructure engineer £1,000.00
Lead infrastructure engineer £1,350.00
Principal infrastructure engineer £1,350.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £850.00
Senior infrastructure operations engineer £1,000.00
Lead infrastructure operations engineer £1,350.00
Principal infrastructure operations engineer £1,350.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £850.00
Senior service desk analyst £1,000.00
Service desk manager £1,000.00
Head of service desk £1,000.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Citation ISO Certification
ISO/IEC 27001 accreditation date
Wednesday 12 January 2022
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification applies exclusively to the Information Security Management System (ISMS) supporting the provision of Managed IT Services, including Strategic Consultancy, IT Support, Cloud Services, Data Centre Services, Security Solutions and Connectivity.

Activities falling outside this defined scope are not covered. This includes any services not directly related to the delivery or management of these managed IT services, such as standalone hardware resale, third-party services delivered under the supplier’s own certifications, customer-managed environments not operated or administered by us, and internal corporate functions not impacting service delivery. Where third parties are involved, assurance is managed through contractual and supplier risk controls rather than our certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
QMS International
ISO 9001 accreditation date
Wednesday 23 February 2022
What the ISO 9001 doesn’t cover
SysGroup’s ISO 9001 certification applies to the delivery of IT Managed Services, including Strategic Consultancy, IT Support, Cloud Services, Data Centre Services, Security Solutions, and Connectivity. Any services, activities, or offerings that fall outside these defined service areas are not covered by the ISO 9001 certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
PCI DSS certification accredited by
Locked Stack
PCI DSS accreditation date
Tuesday 30 September 2025
What the PCI DSS doesn’t cover
Our certification covers the below:
Hosting Services:
- hardware, infrastructure/networking, storage, security services, multi-tenant service provider
Managed Services:
- Systems security services, IT support
Cyber essentials
Yes
Cyber Essentials Certificate Number
9fd2a9c4-5f8e-44de-90e6-8a2610a05278
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@sysgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.