ROSSERA LTD

Rossera ProcessSense - Process Automation Solution

Rossera offers Oracle Fusion and e-Business Suite customers a unique Process Automation capability. Our products are tightly integrated with the Oracle product suite and are proven to deliver rapid ROI. Our flagship product ProcessSense® allows users to model any business process, leveraging Oracle Application Data to create rich user experiences.

Features

• Configuration driven Process Automation product suite – ProcessSense®
• Reliable, Scalable Cloud data extract and replication solution – DataQuarry®
• Sophisticated, reliable and scalable data event detection solution – EventSense®
• Comprehensive Implementation Support packages
• Closely aligned to Oracle SaaS and eBusiness Suite
• Leverage Oracle Application Data

Benefits

• Proven product suite to rapidly automate business processes through configuration
• User Experience (UX) first approach
• Rapid return on investment and business savings realisation
• Empowering customers with user configurable and extensible solutions
• Supports client involvement and knowledge transfer
• On-going Support Service protecting customers investment through upgrades
• Agile approach ensuring success via continuous customer feedback
• Aligned with Government Digital Services (GDS) principles

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@rossera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

752448589459393

Contact

Enquiries Team
07833 554375
finance@rossera.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oracle Cloud Fusion and e-Business Suite
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our application releases and updates are in lockstep with Oracle’s quarterly patching cycles. As part of our low-cost support offering, we deliver regression testing and updates against all releases of Oracle SaaS.
• System requirements: System requirements subject to client requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are agreed depending on client needs and the support package in place.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support needs to be agreed depending upon client requirements. Please refer to our Process Automation support offerings on GCloud.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive Implementation Support packages are available. Please refer to our Process Implementation Support services on GCloud.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Database schema export controlled by 3rd line support request
• End-of-contract process: Data export and destruction of Hosted Data and Infra.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully mobile compatible for end users
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The application follows an API first design. Direct interaction through APIs would be dependent upon client requirements.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Through an API first architecture, clients can enrich the core solution and integrate with other applications via their integration and ui tools of choice.

Scaling

• Independence of resources: Resources are managed by our Cloud Infrastructure providers

Analytics

• Service usage metrics: Yes
• Metrics types: Holistic service metrics are available in addition to the clients transaction data being made available to client reporting tools.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Managed by Cloud Provider
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exposed to client reporting tooling as a data source. Holistic data export strategy would be subject to client requirements.
• Data export formats: Other
• Other data export formats:
  • Oracle DB Schema
  • Clients own design via exposure to client reporting tools
• Data import formats: Other
• Other data import formats: Data synchronisation from supported sources is controlled by the product

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability subject to client requirements.
• Approach to resilience: Resilience subject to client requirements.
• Outage reporting: Outages are communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Our application authentication can be configured to meet client requirements and to leverage existing client Cloud SSO solutions.
• Access restrictions in management interfaces and support channels: Our privileged user access is controlled and allocated to a small group of named users. We work collaboratively with our clients to ensure their security requirements are met.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We follow a structured set of information security policies and processes designed to protect customer data and ensure compliance with recognised standards. Our organisation is Cyber Essentials Plus certified, demonstrating that our systems and controls are independently tested and aligned with UK government-approved best practice.; ; Our internal policies cover key areas including access control, acceptable use, data protection, secure configuration, patch management, malware protection, vulnerability management, incident response, backup and recovery, and supplier management. Policies are reviewed at least annually or following significant change.; ; All staff receive mandatory security awareness training at induction and annual refresher training thereafter. Access to systems is role-based and follows the principle of least privilege. Multi-factor authentication is used wherever supported, and administrative access is tightly controlled and monitored.; ; We operate formal processes for identifying, assessing and responding to security incidents, including escalation routes and post-incident reviews. Regular internal audits and technical assessments are carried out to ensure controls remain effective. We maintain secure development and change-management processes to reduce the risk of introducing vulnerabilities.; ; Overall, our approach combines certified technical controls, documented policies, and staff training to ensure robust, consistent information security across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our software is controlled via a private GIT repository. All changes are assessed for security implications and should a change be deemed to have an impact on security then the appropriate penetration test will be carried out.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are regularly penetration tested and reviewed for vulnerabilities. We also permit client specific testing for assurance purposes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our infrastructure monitoring is managed via our Cloud provider. Any breach or perceived breach would be investigated and responded to within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported via the channels agreed with the client. Priority instances are assigned a dedicated incident manager to ensure efficient communication as we work towards rapid resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We work with our potential clients to provide access to a sandpit instance for limited periods.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 716d59ad-8697-4748-91d7-d45c91b5731d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 55b1a4e0-61fe-4ecf-90f4-c836fe3ada1b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@rossera.com. Tell them what format you need. It will help if you say what assistive technology you use.