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Definitive Ltd

Agile Cloud Business Change Management Support

We help organisations really understand how to use cloud technology, how to adopt standards such as GS1 & PEPPOL, and how to truly embed change, working with you to create the story, to take your people on the journey to ensure that moving to the Cloud is a success.

Features

  • Our expertise includes significant, proven public sector track record
  • Qualified in MSP, PRINCE2, Scrum, Lean, SAFe, Agile Project Management
  • Help you embrace change through governance, collaboration and communication
  • Benefit Identification, Planning, Review, Measurement & Realisation
  • Business Change Leadership methodology examples and templates
  • Transition managers, business process /change analysts, organisation consultants
  • Experienced in PaaS, SaaS, OpenSource, proprietary technologies, implementation, testing
  • Stakeholder Engagement & Communications Plans
  • Team development, support and service improvement
  • Proven experience with standards such as GS1 & PEPPOL

Benefits

  • We pragmatically place the needs of users at the centre
  • We’ll work together to deliver successful Cloud based, digital services
  • We balance needs of users, your objectives, and delivery challenges
  • Together we’ll develop innovative Cloud technology, data, and service solutions
  • We enable digital agility, rapidly embracing and responding to change
  • We scale teams to meet needs with highly competitive costs
  • Maximising cost efficiencies from your deployed change
  • Enhanced Target Operating Model design
  • We help you understand your current landscape (people, process, technology)
  • We design for constraints imposed by your organisation and environment

Pricing

£350 to £1,000 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@definitiveconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 5 2 6 2 8 2 8 0 7 2 0 3 4 7

Contact

Definitive Ltd Stuart MacMillan
Telephone: 07711071892
Email: stuart@definitiveconsulting.co.uk

Planning

Planning service
Yes
How the planning service works
We offer a number of services designed to help buyers to plan, implement and manage cloud hosting or software services. Please see our service description for more information and/or get in touch at the contact details provided.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide training on the change methodology described in our service description. Please see our service description for more information and/or get in touch at the contact details provided.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We offer a range of support services designed to help buyers to set-up or manage their transition to the Cloud or between cloud services. Please see our service description for more information and/or get in touch at the contact details provided.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a number of services designed to provide ongoing support to buyers during implementation of their cloud hosting or software services.

Please see our service description for more information and/or get in touch at the contact details provided.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide Email support within one business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer user support via phone or in person at the day rates provided within our rate cards.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As a supplier, we actively promote the fight against climate change through our actions to reduce our carbon footprint. We regularly conduct training sessions with staff and customers to raise awareness of the issue, working to protect the environment

Pricing

Price
£350 to £1,000 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@definitiveconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.