Computacenter (UK) Ltd

Computacenter - Trend Micro One

Trend Micro One is a collection of technologies that use the unified cybersecurity platform called Vision One to protect your endpoints, cloud, email, network, web, and more. We do this by applying layered protection sensors across your organisation to defend your systems regardless of device, application, network, or location.

Features

• Cloud Security - Protect applications in AWS, Azure, Google
• Network Security/NDR - Shields against all threat types
• User Protection/EDR - Multi-layered, comprehensive user security
• Email Security/O365 - Advanced techniques block more threats
• Web Security - Proactive web threat protection
• Workload Security - Secure data centers, clouds, containers
• Central Security Visibility - Enhance threat understanding, increase visibility
• Advanced Threat Detection - Deep data correlation across XDR
• Cross Platform Detection/Response - Deep activity data correlation
• Managed Detection/Response/MDR - Expert-managed threat response

Benefits

• Cloud Security - Automated, comprehensive for AWS, Azure, Google
• Network Security/NDR - Prevent, detect, respond
• User Protection/EDR - Secures users everywhere, any device
• Email Security/O365 - Multilayer defence against targeted attacks
• Web Security - Protects users, on/off network
• Workload Security - Detects, protects new workloads instantly
• Central Security Visibility - Increases risk visibility
• Advanced Threat Detection - Powerful security analytics
• Cross Platform Detection/Response - Correlates deep activity data
• Managed Detection/Response/MXDR - Superior threat management, analytics

£10.50 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

752759446199709

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Microsoft O365; 2. Azure, Blob storage, workloads; 3. AWS S3 buckets, containers, Workloads, Accounts; 4. Google workloads and email
• Cloud deployment model: Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Full testing such as short hand word identification
• Onsite support: No
• Support levels: Standard 9-6.30pm 5 days a week support is included in your license subscription Trend Micro customers. ; ; Premium Support is 24x7 and charged based upon which solution is being supported. Further information can be requested from Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Complimentary online customer training courses are available for all of our porfolio, as well as chargeable onsite training. Our customer success function is committed to helping customers get the most from Trend Micro solutions. Geeting started guides can be found here https://www.trendmicro.com/en_gb/business/europe/get-started-with-trend-micro.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data will be automatically deleted one month after the grace period of your license expires. After data is deleted, Cloud App Security does not protect your service any more.All information regarding customer data collection can be found here https://success.trendmicro.com/dcx/s/data-collection-disclosure?language=en_US
• End-of-contract process: Trend Micro will work proactively with the customer to ensure timely renewal is in place to avoid any issues to the customer's security services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Trend Vision One is a comprehensive cybersecurity tool encompassing XDR and ASRM. The mobile extension allows you to:; ; Receive and share critical alerts via messaging or email.; Monitor your organization's risk index and trends.; Compare your risk index with regional, industry, and similar-sized organization averages.; For detailed analysis and response actions, use the web console. This app aids in initial incident triage and urgency assessment.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Details can be found here https://automation.trendmicro.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized; experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions, and facilitates access to cybersecurity, solution, and subject matter experts.

Scaling

• Independence of resources: As an example of transparency and security, Trend Micro has undergone a SOC 2 Type II audit throughout the; period April 1, 2023 to September 30, 2023 to provide reasonable assurance that Trend Micro’s service commitments and systems/platforms requirements were achieved based on the trust services criteria relevant to security, availability and confidentiality

Analytics

• Service usage metrics: Yes
• Metrics types: If Trend products and services are being consumed monthly via online marketplaces (e.g. AWS or Azure), monthly consumption billing can be reported using the native billing portals.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Trend Micro

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Trend Micro services undergo continuous security tests conducted by security experts aimed at detecting and rectifying; common security issues with our major SaaS services undergoing independent third-party penetration testing on a quarterly; basis. When a vulnerability is found the account owners and the InfoSec team are notified automatically by the systems and; remediated accordingly. The owner will review the identified vulnerabilities and mitigate within a defined timeframe. Copies; of our penetration testing reports are available upon request.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trend Micro Service Levels can be found here https://success.trendmicro.com/dcx/s/solution/000285802?language=en_US
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: Email Alerts- Maintenance and upgrade of Trend Micro services normally occur without any impact to our customers. Periodically, service-impacting maintenance may be required. For customers that are unable to access Trend Micro services and may not have noticed the scheduled maintenance notifications, you can check the real-time service status using the following website:; https://status.trendmicro.com/s/trend-vision-one

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Trend adheres to the following password polices and standards: Passwords must be changed at least on a bi-annual basis. Passwords must not be inserted into email messages or other forms of electronic communications. Passwords must not be shared or revealed to anyone. Passwords must be changed immediately if compromise is suspected. Passwords must be encrypted during transmission and stored hashed with a salt. Passwords must be at least eight alphanumeric characters long. Passwords must contain both upper and lower-case characters (e.g., a-z, A-Z). Password reuse prevention is enforced. Passwords must not be based on personal information, names of family, etc.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Gemserv Ltd
• ISO 28000:2007 accreditation date: 22/09/2021
• What the ISO 28000:2007 doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Trend Micro implements systems and processes designed to maintain and monitor compliance with its information security; program. Trend Micro has undertaken external validation of its security practices and holds multiple ISO and other security; certifications. The full list of which can be viewed and copies requested here:; https://www.trendmicro.com/en_us/about/trust-center/compliance.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Trend Micro follows industry best practices for SaaS deployments, upgrades and changes. All software changes follow a rigorous validation and approval process through testing, staging and production system rollout. Changes are formally tracked and reviewed for complete traceability based on defined change management processes. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities are continuously monitored and tracked via internal records. Each vulnerability is assigned a CVSS Score. Patching requirements enforce timelines of addressing a vulnerability according to CVSS. In addition, vulnerabilities found and responsibly disclosed to Trend Micro via external researchers are addressed and assigned CVEs as required through Trend Micro’s responsible disclosure program. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security logs are reviewed for all systems on a daily basis by the service operations teams. Security event logs are also integrated with internal communication and alerting tools for real time oversight and event triage. If a security incident is suspected, it is immediately reported to the Trend Micro Infosec team, where a formal incident response plan is executed. In addition, InfoSec independently monitors Trend Micro services environment logs. More information can be found here www.trendmicro.com/en_gb/about/trust-center/privacy.html?modal=s3m-btn-learn-more-6545a5#tabs-bb27a0-3
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: If a security incident is discovered, the incident is prioritized based on severity. A dedicated team of technical experts is assigned to investigate, advise on containment procedures, perform forensics, and manage communication. Following an incident, the team examines the root cause, and revises the response plan accordingly.; ; In the event of a breach involving personal data of a European citizen, Trend Micro will follow its obligations under GDPR. For more information, see; https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr.html In the event of a breach involving personal data of residents in regions outside the European Union, Trend Micro will follow its obligations under applicable laws.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £10.50 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trials are available for all of our solutions
• Link to free trial: https://www.trendmicro.com/en_us/business/products/trials.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.