MICAD SYSTEMS (U.K.) LIMITED

Micad Estates and Facilities Management SaaS Platform

The Micad IWMS SaaS platform suite of modules helps manage: Property, Locations, Space Utilisation, Asbestos, Compliance, Planned & Reactive Maintenance, Soft Services, Condition Appraisal, Bid Management, Leases, Stock control, Purchasing, Contractor Management, Customer Portal, Live Floor Plans Drawing Management, BIM, GIS MVP preparation and Document Publishing, ZetaSafe (compliance management), ZetaSurvey.

Features

• Live floor plans (AutoCad), graphic reporting, data visualisation
• Dedicted IOS and Android Apps
• Micad 360 photographs, mapping and MVP
• Micad Analytics, Big data reporting and portable data
• Supports GS1 & GLN's
• PPM, Statutory Maintenance & Compliance, ZetaSafe and ZetaSurvey
• New Standards of Cleanliness Efficacy Audits
• ERIC, PAM, EMR, NSOC, 5 Star Reporting
• Multiple audit categories, Capital Planning & Lifecycle Management
• Estates, Space, CAFM, IWMS, CMMS, Audit and Soft Services Software

Benefits

• Improved space utilisation: accurate drawings & easily updated records
• Better estates management/rationalisation: a single source of the truth
• Increased levels of compliance & reduced risk with improved visibility
• Improved collaboration with suppliers using multiple browsers
• Impartial independent software
• Dedicated NHS and Education modules
• More efficient work practises using portable data & dedicated apps
• Reduced operating costs using a modern mobile solution
• More time to analyse complex datasets through comprehensive reporting
• Helps managers focus on key areas and measure improvement

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@micad.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

753543604091187

Contact

Alia Alhirsi
07591835310
tenders@micad.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Patient or Student Records and Management Systems; Finance systems; HR systems; Provides a location based data base for EDI within the GS1 environment; EHS and Risk Management systems; Surveying systems; Classroom and timetabling systems; CAFM; Cleaning & Portering; BIM
• Cloud deployment model: Public cloud
• Service constraints: Support is UK based and operates during normal office hours (9:00-17:30 hrs) excluding bank holidays. Support is via phone, email and a dedicated online support portal.
• System requirements:
  • A valid internet connection to access Micad software
  • Modern web browser - see supported versions

User support

• Email or online ticketing support: Yes
• Support response times: Support response times are based on the criticality of the request and have targets of between 30 minutes to 24 hours. These targets only apply during normal office hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Micad offer a unified single tier support for all their customers unless by special agreement. This includes online ticketing, phone and email support options. There is an online dedicated support portal for logging support requests.; ; All prices include access to the standard support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users have access to a full range of implementation and training services. This can include a tailored training plan making use of onsite and online training and consultancy sessions.; ; Informal training using webinar technology is also available to users by agreement.; ; All modules also come with full online manuals which can be tailored to a users specific needs if required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data held in Micad’s software always belongs to the client. Specific off-boarding arrangements will be agreed with each client on commencement of the contract.
• End-of-contract process: At the end of the contract all data is made availabe to the user in its native format (e.g. drawings .dwg). In addition a copy of the SQL data can be made available.; ; If the data needs to be presented in another form (e.g. Excel spreadsheet) or manipulated in any way then additional charges may apply.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Come back to this

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are dedicated native Apps for trades staff and surveyors that present a different view to the desktop experience.; ; The MiAsbestos App (IOS/Android/Windows) lets surveyors collect and augment Asbestos survey information and upload the results to the client's system.; ; The Singu App (IOS/Android) is for trade staff to record work activity and sign off planned and reactive jobs allocated to them.; ; The Micad Audit App (IOS/Android/Windows) allows users to conduct and sign off multiple audits from a single device.; ; The Micad Soft FM App (IOS/Android) allows users to engage in portering and other soft services on a single device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A combination of modern internet technologies.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Micad Systems are tested internally.
• API: Yes
• What users can and can't do using the API: Micad is always updating its APIs. The Micad API will be configurable to allow different data interactions and frequency. The most common form this takes is to pass validated space and location records to other internal systems (e.g. Asset management, patient management). A second common use is to pass the asbestos records along with the space records for a fully validated Asbestos register.; The growing requirements of GS1 means that Micad forms the core part of the local registry as the sole repository of physical GLNs.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All Micad modules allow some degree of customisation. This can take the form of new fields and reports to customising standard dashboards.; ; Output emails from the system can be edited to suit the organisation. Some modules allow for the application of a full language pack that will use local or organisational vocabulary (e.g. space not classroom or campus not site) for instant familiarity by users.; ; Customisation of Micad Pro can include own user branding alongside notifications and information. Terms and conditions can be customised and placed within applications for external and internal users.; ; All customisations are limited by user rights and some customisation requires input by Micad technical staff.

Scaling

• Independence of resources: Micad’s software solutions are supplied as a SaaS deployment, and Micad’s systems and client installations are hosted with Microsoft Azure. We use MS Azure cloud VMs which use Microsoft Hyper-V technology, thereby ensuring that users are not affected by the demand other users place on our service.

Analytics

• Service usage metrics: Yes
• Metrics types: As standard Micad users benefit from dashboards that demonstrate user activity and the quality of data sets held within the software modules.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data in a variety of formats including MS Excel spreadsheets .pdf and other native formats (e.g. .dwg, MS Word). This can be done at any time during the contract.
• Data export formats: Other
• Other data export formats:
  • Pdf
  • Dwg
  • Any native format uploaded documents are stored in
• Data import formats: Other
• Other data import formats:
  • DWG
  • MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Micad software is hosted by MS Azure and Micad aim for 99.9% availability and build in resilience where possible. SLA can be provided upon request.
• Approach to resilience: Micad provide a very high-availability and insure high level of resilience on our various layers of infrastructure including multiple Azure Regions, replicated Databases and failover nodes, and multiple instances which also allow almost zero downtime for maintenance all depending on the requirements of the client and the agreed SLA, further details of the MS Azure and Micad Solutions resilience, backup and recovery are available on request.
• Outage reporting: Users are informed of any outages via the support portal home page, email and the Micad status web page https://status.micad.systems

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Before individuals are allowed to access company or client data, training in the use and attributes of the data are fully undertaken and relevant for each employee’s role in the business.; A copy of the Micad data security and management policy is available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Micad have an ISMS (Information Security Management System) in place that is accredited to ISO 27001 to ensure all controls, policies and procedures are followed. A copy of our certification can be supplied.; ; We also are Cyber Essentials and Cyber Essentials Plus certified.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Micad have a change management process including a CAB to approve any production changes and assessing their impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Micad conduct regular vulnerability reviews as part of their proactive management services. This includes but not limited to; Code Scan review; PWASP Scans; Pen testing; We aim to resolve any critical vulnerability ASAP or within the next release cycle.; Micad have memberships to specialist security interest groups where information is obtained about potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Micad conduct regular protective monitoring reviews as part of their proactive management services. This includes but is not limited to review of: IPS and endpoint notifications.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Management Policy and Procedure which details how security incidents are reported internally. Any incidents that impact a client will be reported to the client ASAP and according to any data protection legislation such as the DPA'18 (GDPR).
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trials can be set up at the request of the user, at the discretion of Micad. The time and scope of the trial is agreed in advance between the user and the supplier. Under certain circumstances charges (e.g. training & data load) may apply.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 12 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo Group Limited T/A British Assessment Bureau
• ISO 9001 accreditation date: Thursday 6 February 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 26a796fe-8e74-4137-bfb1-33a05855ebed
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F2db3498-4518-4464-b059-92ab6be85a70
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@micad.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.