CAPITA BUSINESS SERVICES LTD

Capita AI Cost Recovery Engine (Application Platforms)

An AI-driven cost recovery service for public sector buyers. It analyses invoices and management data to check compliance with contractual terms, identify payment discrepancies, and then recover monies owed. Supported by procurement category specialists, the service helps organisations maximise value and ensure accurate, compliant payments without additional system integration.

Features

• Use AI to compare invoices, MI and contractual obligations
• Use AI to identify where customer have been overcharged
• Use AI to identify contract compliance issues
• Use AI to identify unfulfilled contractual obligations
• Procurement experts facilitate recovery of monies owed by customers

Benefits

• Deliver scalable, customisable solutions across suppliers, with configurable scope
• Detect payment discrepancies using automated invoice and contract comparison
• Resolve contract compliance issues through embedded checks and reporting
• Recover monies owed faster through rapid prioritisation and detection
• Validate invoice accuracy against contracted pricing and obligations consistently
• Compare invoices, management information, and contracts using AI-driven cross-referencing
• Enhance contract management through dashboards and compliance tracking tools
• Enable easy deployment without integration; simple data upload process
• Reduce commercial risk using gainshare model without upfront cost

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

753701439759377

Contact

Capita Business Services Ltd
08702407341
engagewithus@capita.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A – No constraints
• System requirements: N/A - buyers simply need to share the requested data

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all customer questions within one business day during UK support hours (Monday–Friday, 9:00–17:00).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: As part of our standard support, we assign an Account Manager for each project, a subject matter expert acting as a single point of contact for any customer’s queries. The Account Manager will oversee the project day-to-day and be responsible for all deliverables, as well as for any performance issues and escalations.; Our Account Managers are available to support customers via phone or email Monday to Friday, 9am–5pm (UK time). ; We also provide category procurement specialists to carry out the recovery of the monies owed by customers. The provision of the Account Manager and the category procurement specialists are both included in the subscription cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to ensure a smooth start. At the kick-off meeting, we outline the service approach, confirm scope, and address any queries. Customers receive clear guidance on data requirements, including invoice, management information, and contractual documentation, and we assist in preparing and submitting this data in the correct format.; To build understanding, we deliver at least one workshop, onsite or virtual; covering the service workflow, objectives, and expected outcomes. We also provide user documentation, including data templates and process guides, to support accurate and timely engagement.; Throughout onboarding, a dedicated Account Manager acts as a single point of contact, offering phone and email support during UK business hours (Monday–Friday, 9:00–17:00). Additional training sessions can be arranged upon request to ensure stakeholders are confident in the process.; This approach ensures customers have the knowledge, resources, and support needed to begin using the service effectively.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data and outputs resulting from the analysis are typically returned in commonly used digital formats, such as Excel spreadsheets, PDF documents, or secure online dashboards, depending on customer preference. Timing for data return is scheduled in accordance with the project plan and customer requirements, ensuring prompt access once analysis is complete.; All outputs generated from the analysis are provided to the customer. Additionally, any data utilised during the process can be made available to the customer upon request, ensuring transparency and full access to relevant information.; There are no hidden costs associated with the return of data and outputs; these are included as part of the agreed service package.; All data transfers are conducted in accordance with industry best practices for security and compliance, including encryption and adherence to relevant data protection regulations. Our processes are designed to safeguard sensitive customer information throughout the transfer and delivery stages.
• End-of-contract process: Upon completion of the contract, all outputs are shared with the customer. During the engagement, we will provide a comprehensive report outlining our findings regarding payment discrepancies and offering recommendations for the recovery of funds. This report will require customer approval prior to Capita implementation. Following the successful recovery of monies as agreed with the customer, we will issue a final report specifying the amounts recovered and approach taken. All of the above is included in the price of the contract, and the customer will not incur any additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Although our documentation does not currently meet formal WCAG or EN 301 549 standards, we ensure it is accessible and easy to use. All onboarding and offboarding materials are provided in clear, plain English and structured with headings for easy navigation. Documents are delivered in widely supported formats (HTML or tagged PDF) to enable compatibility with screen readers and other assistive technologies.; We include descriptive alt text for images and diagrams, and avoid complex layouts that may hinder accessibility. Font choices and colour contrast follow best practice for readability. Where required, we can provide large-print versions or alternative formats upon request.; ; Colour blindness: We avoid using colour as the sole means of conveying information and ensure sufficient contrast between text and background. Key points are highlighted using text labels or patterns rather than relying on colour alone.; Where diagrams or charts are included, we use colour palettes that are tested for common types of colour blindness (e.g., red-green) and provide alternative text descriptions for all visual elements. We also follow best practice for contrast ratios to improve readability for all users.; If required, we can provide alternative formats such as monochrome versions or high-contrast layouts upon request.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Our service offers flexible configuration to meet customer and project-specific needs. Users can customise:; -The suppliers the AI tool will analyse; -The types of data; while there are no restrictions on data type, commonly submitted materials include invoice data, management information, and contractual documentation.; The period over which the analysis is carried out.; Customisation is carried out during deployment and can be adjusted later through configuration settings or by submitting a request to the customer’s dedicated Account Manager. Types of requests include:; -Additional suppliers to be reviewed and analysed; -new data sets to be reviewed. ; This approach ensures customers maintain control while benefiting from expert guidance for complex requirements.

Scaling

• Independence of resources: Our service is fully managed and does not require customer access to our platform. All processing is performed by our dedicated team using isolated environments, ensuring no dependency between customers. Capacity is proactively scaled to meet demand, and workloads are segregated to prevent any impact from other users. This approach guarantees consistent performance and turnaround times regardless of concurrent activity. Customers simply provide data; we handle all analysis and recovery actions, so user experience remains unaffected. This approach ensures guaranteed turnaround times under all operating conditions.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics that focus on transparency, security, and customer satisfaction. These include the timely delivery of analysis outputs, secure and compliant data transfers, and full access to all relevant data and results upon request. Additionally, we ensure that there are no hidden costs related to data and output return. Our commitment is to maintain industry best practices throughout the process, safeguarding sensitive information and upholding data protection standards.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Our service protects data at rest using AES-256 encryption across all storage layers, including Azure Blob Storage and Cosmos DB. Encryption keys are managed securely via Azure Key Vault with automated rotation and strict access controls. Data is logically and physically segregated by client, ensuring isolation within Capita’s Azure tenant. Governance is enforced through Capita’s Data Directives and retention policies, which mandate quarterly archiving and removal of intermediate copies. Additional safeguards include role-based access control (RBAC), multi-factor authentication for administrative access, and compliance with ISO 27001 standards. These measures ensure confidentiality, integrity, and regulatory compliance for all stored data.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: All data will be shared and can be requested via email, after which all relevant customer data and outputs will be sent securely to the provided address. Additionally, upon completion of the contract, all outputs generated from the analysis will be shared with the customer, ensuring full access to their information. This process upholds security best practices and data protection regulations.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel (.xlsx)
  • Word (.docx)
  • Power BI
  • PDF (,pdf)
  • PowerPoint (.pptx)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF (.pdf)
  • Excel (.xlsx)
  • Word (.docx)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service will maintain 99.9% availability during core business hours, supported by resilient Azure infrastructure and proactive monitoring. The service is designed for high availability through redundant components, automated failover, and continuous health checks. Scheduled maintenance will be communicated in advance, and downtime will be minimised.; ; We will assign an Account Manager for each engagement, a single point of contact for any customer’s queries. The Account Manager will oversee the project day-to-day and be responsible for all deliverables, as well as for any escalation.; ; Our Account Managers are available to support customers via phone or email Monday to Friday, 9 to 5 (UK time).
• Approach to resilience: Information available on request.
• Outage reporting: In the event of an outage, we provide timely notifications to all affected customers via email and, where appropriate, through other direct communication channels. Currently, we do not operate a public dashboard or offer an API for real-time outage reporting. However, we prioritise proactive outreach to ensure our clients are kept informed about service status, expected resolution times, and any actions being taken to restore normal operations.; All incidents are logged and reviewed as part of our continuous improvement process. Following an outage, we provide a summary report detailing the root cause, impact, and steps implemented to prevent recurrence.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Customers do not directly access our service; instead, all interactions with the system are managed by our internal team. Customers share relevant invoices and contractual documents with our team, who are responsible for identifying payment discrepancies and supporting the recovery process. As such, user authentication applies only to our authorised staff, who access the service through secure internal login protocols, including unique credentials and, where appropriate, multi-factor authentication. This approach ensures the confidentiality and integrity of customer information throughout the analysis and recovery process.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: ISO 9001 & ISO 14001 – Quality and Environmental Management; ; ISO 27001 – Information Security Management System (ISMS); ; Design principles follow UK National Cyber Security Centre (NCSC) guidance and NIST SP 800-53 controls, supported by ISF good practice
• Information security policies and processes: Capita’s information security framework is built on a robust set of policies and processes aligned with ISO 27001 and industry best practice. The Information and Cyber Security Policy underpins all activities, ensuring confidentiality, integrity, and availability of data. Supporting standards include IT Security, Cloud Security, and Data Management, which govern secure system configuration, data classification, and retention. The Acceptable Use Policy enforces responsible use of IT assets, while the Threat and Incident Management Standard defines detection, response, and recovery procedures for security events.; Processes include risk management, with regular assessments and tracking via a Governance, Risk and Compliance (GRC) tool, and incident response, supported by a 24/7 Major Incident Management process. Compliance is maintained through internal audits, PCI DSS adherence, and continuous improvement initiatives. Asset management ensures accurate inventories, while mandatory training and phishing simulations build awareness across the organisation. Together, these policies and processes create a layered defence model, embedding security into design, operations, and culture, and ensuring Capita meets regulatory and contractual obligations while safeguarding client and organisational data.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Capita’s configuration and change management processes follow ITIL principles and comply with ISO 10007 and ISO 27001 standards. A central Configuration Management Database (CMDB) tracks all configuration items and their relationships, ensuring accurate records and traceability. Changes are managed through formal Requests for Change (RFCs), assessed by Change Advisory Boards (CABs) for risk and impact. Processes include planning, testing in pre-production environments, and controlled deployment to minimise service disruption. Integration with incident and problem management ensures stability, while regular audits and governance reviews maintain compliance. These practices embed security, quality, and accountability across all operational and technical changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Capita’s vulnerability management process is proactive and aligned with ISO 27001 standards. Potential threats are assessed through continuous risk analysis, vulnerability scanning, and penetration testing, prioritising based on severity and business impact. Information on emerging threats is sourced from trusted feeds such as NCSC advisories, vendor security bulletins, and threat intelligence platforms. Patches and fixes are deployed promptly, with critical vulnerabilities addressed within 24–48 hours under an emergency change process, and others scheduled through standard change management cycles. Regular audits, automated monitoring, and governance reviews ensure timely remediation and compliance, reducing exposure and maintaining service resilience across all environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Capita’s protective monitoring process combines automated tools and expert analysis to safeguard services. Potential compromises are identified through continuous log analysis, intrusion detection systems, and behavioural anomaly monitoring across networks and endpoints. When a suspected compromise is detected, the Security Operations Centre (SOC) initiates triage, validates the alert, and escalates to incident response teams. Critical incidents trigger immediate containment and forensic investigation, while lower-risk events follow structured remediation workflows. Response times are rapid, with high-severity incidents addressed within minutes and full resolution prioritised under 24/7 monitoring. This approach ensures early detection, swift mitigation, and compliance with regulatory and contractual obligations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Capita operates a structured incident management process aligned with ITIL and ISO 27001. Pre-defined workflows exist for common events such as service outages, security breaches, and data loss. Users report incidents via the central IT Service Management (ITSM) platform or Service Desk, providing details like impact, location, and error messages. Once logged, incidents are categorised, prioritised, and escalated as needed. Incident reports are generated through the ITSM tool, offering root cause analysis, resolution steps, and timelines. High-severity incidents trigger immediate response and post-incident reviews to ensure continuous improvement and compliance with contractual and regulatory obligations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Our free service includes a Power BI opportunity assessment report highlighting suppliers for potential recoveries and estimated values, plus stakeholder interviews to determine priorities. Please note, detailed reporting and actual fund recovery are not part of this free offer.; ; This offer is time-limited and subject to agreement with the customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 20 December 2026
• What the ISO/IEC 27001 doesn’t cover: The following is covered by the scope of the certificate; the delivery and support of CCS IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Wednesday 6 November 2024
• What the ISO 9001 doesn’t cover: The certificate does not cover services not aligned to managed IT, hosting, software support or defined consultancy lines. Client activities that sit entirely outside the described service model.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bdb56135-0d75-4200-a4a2-869acbccdc14
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4d6a0d65-e626-4733-98e8-c2366950db47
• Other security certifications: Yes
• Any other security certifications: ISO 22301 Security and Resilience Business Continuity Mangement

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.com. Tell them what format you need. It will help if you say what assistive technology you use.