CIRRUSHQ LTD
AWS AI Services for Speech and Language
Our speech-to-text services converts audio into accurate, searchable text in over 30 languages. Automatically identify speakers, add punctuation, and protect sensitive information. Perfect for transcribing meetings, creating accessible content, analysing customer calls, or building voice applications. We help you implement securely with proper governance from day one.
Features
- Converts spoken words into accurate written text automatically and quickly
- Supports over 30 languages and regional dialects for global use
- Identifies different speakers in conversations with automatic speaker labeling
- Adds punctuation and formatting automatically for readable transcripts
- Redacts sensitive information like credit card numbers and personal details
- Processes live conversations in real-time or recorded audio files
- Custom vocabulary learns your terms and specialised language
- Timestamps every word enabling precise navigation through audio content
- Searchable transcripts making audio libraries fully discoverable and usable
- Integrates security and compliance controls protecting data throughout processing
Benefits
- Reduces transcription costs by eliminating manual typing and outsourcing
- Improves accessibility making audio content available to hearing-impaired users
- Accelerates content creation turning hours of audio into text instantly
- Enhances customer service through analysis of call patterns and feedback
- Ensures compliance by documenting conversations and redacting sensitive information
- Scales effortlessly handling one recording or thousands without additional resources
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@cirrushq.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 5 3 8 8 0 4 6 7 8 6 0 0 7 2
Contact
CIRRUSHQ LTD
Stephen Croke
Telephone: 0131 208 0284
Email: tenders@cirrushq.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- - Customers can choose support during business hours (9×5) or round-the-clock (24×7×365), starting from £500 ex VAT. Support requests can be raised via email, telephone, or instant messaging, and are provided onsite or remotely depending on the support level selected. Our experienced team of cloud engineers, architects, developers, and delivery managers respond according to the type of request
User support
- Email or online ticketing support
- Yes
- Support response times
- 1
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
- The tool used integrates accessibility from the beginning of the design process and uses a combination of automated and manual testing to identify and fix issues for users with disabilities. Key areas of focus include improving keyboard and screen reader navigation, enhancing contrast, and providing user controls for a more customisable and accessible experience.
- Support levels
- Customers can choose support during business hours (9×5) or round-the-clock (24×7×365), starting from £500 ex VAT. Support requests can be raised via email, telephone, or instant messaging, and are provided onsite or remotely depending on the support level selected. Our experienced team of cloud engineers, architects, developers, and delivery managers respond according to the type of request.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £900.00 | |
| Senior enterprise architect | £1,000.00 | |
| Lead enterprise architect | £1,100.00 | |
| Principal enterprise architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £900.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,100.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,200.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £900.00 | |
| Principal cyber security audit and assurance | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £900.00 | |
| Lead cyber security governance and risk manager | £1,000.00 | |
| Principal cyber security governance and risk manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £900.00 | |
| Lead cyber security monitoring | £950.00 | |
| Principal cyber security monitoring | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £850.00 | |
| Lead cyber security incident response | £950.00 | |
| Principal cyber security incident response | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £950.00 | |
| Lead cyber security vulnerability management | £1,000.00 | |
| Principal cyber security vulnerability management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £900.00 | |
| Lead cyber security penetration testing | £950.00 | |
| Principal cyber security testing | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £950.00 | |
| Lead cyber security secure systems architecture and design | £1,000.00 | |
| Principal cyber security secure systems architecture and design | £1,100.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £950.00 | |
| Senior data engineer | £1,000.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £900.00 | |
| Senior business relationship manager | £950.00 | |
| Lead business relationship manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £850.00 | |
| End user computing engineer | £900.00 | |
| Senior end user computing engineer | £950.00 | |
| Lead end user computing engineer | £1,000.00 | |
| Principal end user computing engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £875.00 | |
| Major incident manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £900.00 | |
| Infrastructure engineer | £925.00 | |
| Senior infrastructure engineer | £950.00 | |
| Lead infrastructure engineer | £1,000.00 | |
| Principal infrastructure engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £900.00 | |
| Infrastructure operations engineer | £925.00 | |
| Senior infrastructure operations engineer | £950.00 | |
| Lead infrastructure operations engineer | £1,000.00 | |
| Principal infrastructure operations engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £900.00 | |
| Senior service desk analyst | £925.00 | |
| Service desk manager | £1,000.00 | |
| Head of service desk | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £900.00 | |
| Service readiness analyst | £900.00 | |
| Service transition manager | £1,000.00 | |
| Lead service transition manager | £1,050.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £900.00 | |
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,000.00 | |
| Head of (Agile) delivery management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £850.00 | |
| Test engineer | £925.00 | |
| Senior test engineer | £1,000.00 | |
| Lead test engineer | £1,050.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £850.00 | |
| Junior DevOps engineer | £900.00 | |
| DevOps engineer | £925.00 | |
| Senior DevOps engineer | £975.00 | |
| Senior DevOps engineer - management | £1,050.00 | |
| Lead DevOps engineer | £1,100.00 | |
| Lead DevOps engineer - management | £1,200.00 | |
| Principal DevOps engineer | £1,250.00 | |
| Principal DevOps engineer - management | £1,350.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £875.00 | |
| Lead technical writer | £975.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- Friday 27 August 2021
- What the ISO/IEC 27001 doesn’t cover
- No parts of our service is not covered.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Ce297914-5f6f-4a41-b9d5-1eee26dfcab3
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@cirrushq.com.
Tell them what format you need. It will help if you say what assistive technology you use.