TribusIT

Atlassian Consultancy and Support

As your delivery partner, TribusIT designs Atlassian solutions that fit your specific needs and provides ongoing support and training. Our solutions apply industry best practices, enabling you to get great value from Jira Software, Jira Service Management and Confluence.

Features

• Consultants can augment your team or fully manage projects
• Support and Training for your Staff
• Build service desks for any team; IT helpdesk, facilities, HR
• Quickly build task management systems for internal teams
• Flexible support, Fixed price implementations and outsourced Jira Administration

Benefits

• Reduced time to market and ensuring best pracises are followed
• Solutions built to support remote working for any team
• Cost savings over hiring full time permanent staff

£650 to £900 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.clark@tribusit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

753977791182786

Contact

James Clark
0113 5432679
james.clark@tribusit.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will work with you to assess if Atlassian products are right for you, work out a roadmap of where you are and where you want to be, and a full costed plan for implementation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Atlassian Suite
  • Jira Software
  • Jira Service Management
  • Confluence
  • Bitbucket

Training

• Training service provided: Yes
• How the training service works: We provide training in 3 ways;; ; Custom Atlassian Training for your organisation; Access to our online training portal; "Training Credits" to be spent at Atlassian University.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Atlassian Suite
  • Jira Software
  • Jira Service Management
  • Confluence
  • Bitbucket
  • Jira Work Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We might from both legacy tools, into Atlassian tools, and also carry out migrations from Jira Server to Cloud.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Atlassian Suite
  • Jira Software
  • Jira Service Management
  • Confluence
  • BitBucket

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our company offers both QA and Performance Testing in house. We can also help with customer testing (UAT) of our solutions.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We can provide ongoing, flexible support for all Atlassian products - both Cloud and Self hosted.

Service scope

• Service constraints: We work "remote first". We can provide on site support on request.; Support is UK business hours, but we can provide extended support if needed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday Business hours - usually within 1 hour.; Weekends - by prior arrangement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Microsoft Teams and Slack to support, and all their accessibility features can be used.
• Web chat accessibility testing: N/A
• Support levels: We can provide either full time/part time or flexible support from a "draw down" of hours; Our Support is as flexible as possible - you can use for configuration, day to day admin e.g. adding users, or guidance on Atlassian products.; We provide a named Technical account manager.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are members of the Disability Confident Scheme, and offer work placements, and work shadowing opportunities.

Pricing

• Price: £650 to £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.clark@tribusit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.