OFFICELABS LIMITED

OfficeLabs Microsoft 365 Training

Training for Microsoft 365 products and services, including certificated courses. We cover Power BI, Power Apps, Power Automate, Dynamics 365 and SharePoint training for end users, power users and administrators delivered in class-based settings or remotely. Training can be standardised course or bespoke to organisational and individual needs.

Features

• Bespoke training options tailored to specific organisation needs
• Curriculum ranges from basic functionality to advanced administration
• Qualified and experienced trainers
• Expert-led training in Microsoft 365 technologies, including certification options
• Courses cover Power BI, Power Apps, Power Automate, Dynamics 365
• SharePoint training tailored for end users, power users, administrators
• Flexible delivery formats: in-person classroom or remote online sessions
• Standardised courses provide consistent learning outcomes
• Comprehensive training materials provided for all participants

Benefits

• Enhances proficiency in Microsoft 365 for increased workplace productivity
• Facilitates better data management and analysis skills
• Improves operational efficiency through skilled use of automation tools
• Increases ROI on technology investment by maximising software usage
• Supports professional development with up-to-date technology training
• Offers flexibility in learning, suiting different schedules and styles
• Customisable training aids in meeting specific business objectives
• Encourages continuous professional growth and skill development

£950 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

754408062521995

Contact

Graham Bidwell
01392 24 0 365
sales@officelabs.co.uk

Planning

• Planning service: Yes
• How the planning service works: OfficeLabs begin with a training needs assessment to ensure that the training strategy aligns with the requirements and goals of the organisation. Here’s how:; ; Initial Consultation: What are the organisation's objectives, challenges, and the skills they wish to develop in their workforce. This helps us understand the scope and scale of the training required.; Stakeholder Engagement: We engage with various stakeholders to gather perspectives on the current skills gap and training needs.; Skills Assessment: An assessment of employee skills to identify areas requiring new skills.; Training Plan: From the skills and needs assessment, we develop a training plan. This plan details the courses, delivery methods (in-person or remote), and timelines.; Learning Paths and Certification: We outline learning paths that include certification options where applicable.; Implementation Schedule: A schedule is provided, taking into account the organisation’s operational calendar to minimize disruption.; Feedback Mechanisms: We establish mechanisms for feedback from participants and stakeholders to measure effectiveness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Dynamics 365

Training

• Training service provided: Yes
• How the training service works: We run courses that complement where you currently are as a business, and where you intend to be. We cover everything from administrator training in readiness for an Microsoft 365 and Azure project, to specific product training for Gimmal’s record management software and the standard Microsoft Office suite.; ; For example, after delivering a Power App project to improve a department’s reporting capabilities. OfficeLabs would prepare a training course that includes familiarisation with Power Apps and specific knowledge of how to support and maintain the solution we had provided. This gives staff the confidence to use the functionality and get the most from the reports, as well as the potential to expand and build on what we had originally delivered.; ; Our aim is for all of our projects to positively change the way a business functions and make people’s day a little easier (and where possible, a lot easier). Focusing on your staff is a crucial part of doing just that.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft SharePoint
  • Microsoft Power Apps
  • Microsoft Azure
  • Microsoft Teams
  • Gimmal products
  • Microsoft Intune
  • Microsoft Purview
  • Microsoft OneDrive
  • Microsoft Exchange

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Yes, our service assists in migrating to the cloud or transitioning between cloud services, and training plays a crucial role in this process. We provide comprehensive training programs designed to familiarise IT teams and end-users with cloud technologies and platforms. These training sessions cover everything from basic cloud concepts and data migration strategies to advanced functionalities specific to platforms like Microsoft 365, Dynamics 365, SharePoint Online, OneDrive, and Exchange. By equipping your staff with the necessary knowledge and skills, we ensure they are confident and competent to manage the migration effectively, optimise cloud resources, and maintain security and compliance post-migration. Training also addresses the adoption of best practices and troubleshooting techniques, enabling a smoother transition and helping to reduce downtime and potential disruptions during the migration process. This not only ensures a successful migration but also enhances long-term cloud strategy and management.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: OfficeLabs ensure quality assurance and performance for training programs by employing a structured approach that evaluates both the content and delivery effectiveness. Initially, we create a pilot training session incorporating the intended training materials and methods. This session is tested with a select group of end users who represent the target audience. Feedback is gathered to assess the clarity, relevance, and engagement of the training content. Adjustments are then made based on this feedback to refine the curriculum and delivery approach.; ; Performance testing of the training is conducted by measuring participant comprehension and retention through pre- and post-training assessments. These assessments help determine the knowledge gained and the effectiveness of the training in meeting learning objectives. We also monitor the application of trained skills in the workplace to gauge real-world efficacy.; ; Throughout the training process, we maintain continuous improvement cycles where training sessions are regularly updated based on the latest feedback and performance data. This ensures that training remains up-to-date with current practices and technologies, and continues to meet the evolving needs of the organisation effectively. This rigorous approach to quality assurance and performance testing helps ensure that the training delivers measurable, positive outcomes in skills development and operational efficiency.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Other
• Other security services:
  • Security training
  • Email Phishing training

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Standard support is 0900-1700, Monday to Friday, excluding English public holidays and weekends. We will respond within one hour of receiving a request. Our support team are experienced cloud support engineers.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support is 0900-1700, Monday to Friday, excluding English public holidays and weekends. Maintenance and support package is priced at 25% of the overall project cost per year with a 1-year minimum commitment. Extended SLAs and weekend support are available for an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard support is 09.00-17.00 UK time, Monday to Fridays, excluding English public holidays and weekends. We will respond within one hour of receiving a request. Our support team are experienced cloud support engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Capital Training and OfficeLabs internal experts

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. We provide flexible working solutions for our customers and our people that enable people to reduce their carbon consumption. Many of our people live considerable distances from our Head Office and our customer locations, and our solutions ensure that business can be conducted without the need for travel. Transport accounts for 21% of carbon emissions in the world, with road transport comprising 75% of that total. Covid lockdown restrictions reduced UK carbon emissions from transportation by 19%. Our solutions – as exemplified by our working practices, provide both the mechanism and proof that flexible working IT solutions can make a significant contribution towards fighting climate change by enabling our people and our customers to reduce their need for travel and energy intensive office space.

  Covid-19 recovery

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Tackling economic inequality

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Equal opportunity

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that it can be difficult recruiting and retaining people whose personal circumstances may provide barriers to employment. Our IT solutions enable us to recruit and retain the people we need because of their capabilities regardless of their (protected) characteristics or personal circumstances. Our recruitment practices are based on capability and potential. We undertake all necessary background checks to ensure our people are not vulnerable to nefarious activities. People who might normally be excluded from employment or face insurmountable barriers to employment and/or progression are provided with flexibility, resources and support that they or their circumstances need to fulfil their potential. Our employment practices and IT remote-work solutions reduce personal, economic, environmental and social costs of working from a fixed location far from home. In 2020, we recruited our first person with multiple disabilities from a demographic that struggle with gaining and retaining employment, and with their input we became a Disability Confident Employer in 2022. Since 2021, OfficeLabs has doubled its workforce and seen its proportion of people with disabilities and/or from disadvantaged or minority groups increase to over 37%. Our approach to employee development is one of continual improvement, and we provide all our people with access to an array of training resources, and we fully encourage other developmental opportunities, such as charitable and voluntary work, and involvement in workstreams that complement their role and ambitions within the company. With more than 50% of our employees coming from demographics known to be under-represented in our industry, OfficeLabs is proud to be an equal opportunities employer.

  Wellbeing

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. OfficeLabs live and breathe the technology we implement for our customers: our people use the same technology to work from locations and in a manner that is appropriate for them. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that recruiting and retaining valued people who live across the UK and work remotely can exacerbate issues such as loneliness and feelings of disconnect for some people. For many years, OfficeLabs have convened regular online meetings with all our people to counteract the reality of home-based work, and we expanded those to twice-weekly in 2022: the first is primarily work-focused, and the second is primarily social – a virtual water/tea/coffee meeting point. The Senior Leadership also conduct regular one-to-one discussions with all staff to ensure their wellbeing is met and provide support whenever needed. In 2021, OfficeLabs launched an annual company gathering that comprised events to involve all our people in developing the strategy and plans, and activities to foster camaraderie and develop healthy inter-personal relationships. We also listened to our people and re-engaged facilities that enabled home-based employees to work from other locations to overcome feelings of isolation when they need. In 2022, OfficeLabs introduced a health package for our people that includes access to emotional and psychological health services, and we introduced a pre-Christmas holiday event that brings our people together in a hearty activity that places non-technical people with technical people in light-hearted competition. In 2024, we launched an events series called “Connected Futures” that demonstrates to other organisations how we and they can implement modern IT solutions in a people-centric manner.

Pricing

• Price: £950 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.