ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
ARO - Cloud Security Services
ARO’s Security Services provide proactive management and monitoring of Microsoft 365 environments, covering identity, device, application, and data security. Delivered by certified experts, these services include configuration updates, incident response, health checks, and licence management, ensuring robust protection, compliance, and peace of mind for organisations adopting cloud solutions.
Features
- Proactive security monitoring
- Identity and access management
- Device and application protection
- Data security and loss prevention
- Regular configuration and baseline updates
- Security incident and event management (SIEM)
- Health and adoption checks
- Routine tenant housekeeping
- Licence management and optimisation
- Delivered by certified security experts
Benefits
- Enhanced protection against cyber threats
- Improved compliance with regulations
- Reduced risk of data breaches
- Greater visibility of security posture
- Cost savings through licence optimisation
- Streamlined security operations
- Faster incident detection and response
- Peace of mind for all your stakeholders
- Ongoing alignment with best practices
- Confidence to fully leverage cloud services
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
7 5 4 6 0 0 4 4 9 2 8 1 6 5 4
Contact
ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
John Loftus
Telephone: 07545 929225
Email: sds.contracts@aro.tech
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security design
- Security incident management
- Security audit services
- Security quality assurance (QA) and testing
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Our standard response time is four working hours Monday-Friday 8 - 6pm.
Standard support guarantees a response within 4 working hours to a fault properly reported to ARO’s support team.
We can also supply bespoke SLA agreements. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide two levels of support, Standard and Premium: Standard business hours are 8 - 6pm, Monday-Friday.
Standard support guarantees a response within 4 working hours to a fault properly reported to ARO’s support team.
Pricing is dependent on a number of variables such as the solution supported, and the number of users etc - pricing can be provided to the Partner on a per case basis as requested.
We are also able to provide technical account managers and cloud support engineers.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure and Microsoft 365 platforms
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £950.00 | |
| Senior data architect | £1,050.00 | |
| Chief data architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,200.00 | |
| Senior enterprise architect | £1,100.00 | |
| Lead enterprise architect | £1,000.00 | |
| Principal enterprise architect | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £950.00 | |
| Network architect | £950.00 | |
| Lead network architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £950.00 | |
| Lead security architect | £1,100.00 | |
| Principal security architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £950.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,100.00 | |
| Lead solution architect | £1,200.00 | |
| Principal solution architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £950.00 | |
| Technical architect | £1,000.00 | |
| Senior technical architect | £1,100.00 | |
| Lead technical architect | £1,200.00 | |
| Principal technical architect | £1,250.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £900.00 | |
| Senior data engineer | £1,000.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £650.00 | |
| End user computing engineer | £750.00 | |
| Senior end user computing engineer | £850.00 | |
| Lead end user computing engineer | £950.00 | |
| Principal end user computing engineer | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £650.00 | |
| IT service manager | £750.00 | |
| Senior IT service manager | £750.00 | |
| Head of IT service management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £850.00 | |
| Major incident manager | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £750.00 | |
| Infrastructure engineer | £850.00 | |
| Senior infrastructure engineer | £950.00 | |
| Lead infrastructure engineer | £1,050.00 | |
| Principal infrastructure engineer | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £750.00 | |
| Infrastructure operations engineer | £850.00 | |
| Senior infrastructure operations engineer | £950.00 | |
| Lead infrastructure operations engineer | £1,050.00 | |
| Principal infrastructure operations engineer | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £750.00 | |
| Problem manager | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £650.00 | |
| Senior service desk analyst | £750.00 | |
| Service desk manager | £850.00 | |
| Head of service desk | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £650.00 | |
| Service readiness analyst | £750.00 | |
| Service transition manager | £850.00 | |
| Lead service transition manager | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £650.00 | |
| Delivery manager | £750.00 | |
| Senior delivery manager | £850.00 | |
| Head of (Agile) delivery management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DNV Business Assurance UK Limited
- ISO/IEC 27001 accreditation date
- Monday 1 December 2025
- What the ISO/IEC 27001 doesn’t cover
- All ARO's services submitted to G-Cloud are covered, within the full scope included below. Nothing outside of the scope is covered: Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data) in accordance with the Statement of Applicability, version 1.0, plus Code of Practice ISO 27017:2015 on information security controls for cloud services and Code of Practice ISO 27018:2019 for protection of personally identifiable information (PII) in public clouds.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- DNV Business Assurance UK Limited
- ISO 9001 accreditation date
- Friday 1 December 2023
- What the ISO 9001 doesn’t cover
- All ARO's services submitted to G-Cloud are covered, within the full scope included below. Nothing outside of the scope is covered: Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data).
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Bfeb01f3-8386-4dfa-b3a9-078b0111c144
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 1b2adc2c-4104-4659-93b5-35908194c9b4
- Other security certifications
- Yes
- Any other security certifications
- NHS DSP Toolkit
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sds.contracts@aro.tech.
Tell them what format you need. It will help if you say what assistive technology you use.