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IOCO SOLUTIONS LIMITED

Cloud Managed Service

Centralize the control and management of cloud resource consumption to ensure efficiency, security, and alignment with business goals. Simplify cloud workload and website management, prioritizing strategies to minimize environmental impact.

Features

  • Cloud Management Console
  • Patch Management & Operating System Support
  • Managed Cloud Backup & DRaaS
  • Proactive Monitoring,Event Management and Alerting
  • Cloud Cost and Expense Management
  • Governance & Security Management
  • Website Hosting Support Maintenance
  • Drupal Website Hosting Support Maintenance

Benefits

  • Operational Efficiency
  • Service Consistency
  • Reduced Operational Overhead
  • Improved Stability through performance tuning and design guidance
  • 24 x 7 x 365 Pro-active monitoring of any device
  • 24 x 7 x 365 automated incident response

Pricing

£25 to £100 a virtual machine a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ioco.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 5 4 7 2 4 7 2 5 8 1 6 2 2 5

Contact

IOCO SOLUTIONS LIMITED Mick Morey
Telephone: 0118 206 2938
Email: sales@ioco.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
IOCO's on going support include services on a Hosting Platform, Amazon Web Services or Google Cloud Platform.
The scope of service will be agreed on during contracting and onboarding.

Service scope

Service constraints
Scope and constraints to be identified and agreed at service inception

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 (Critical Service Incident) - Within 30 mins

Severity 2 (Critical Service Incident) - Within 1 hour

Severity 3 (Non-Critical Service Incident) - Within 4 business hours

Severity 4 (Minor Support Request) - Within 4 business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a service desk to log incidents and support requests. Calls are prioritised based on severity and assigned accordingly. 4 Levels of severity is classified. The service included 3 levels of support engineers based on skill level (i.e 1st , 2nd and 3 rd level support ) as well as a vendor escalation process.
We provide a client account manager and a cloud architect, as well as Service delivery manager where appropriate.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Managed services can aid in fighting climate change by optimizing resource usage, enhancing efficiency, and reducing waste in IT operations. Through centralized management and automation, managed services can help organizations minimize their environmental footprint by improving energy efficiency, reducing emissions, and promoting sustainable practices across their IT infrastructure.

Pricing

Price
£25 to £100 a virtual machine a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ioco.uk. Tell them what format you need. It will help if you say what assistive technology you use.