Softcat Limited

Softcat SNOW Platform Service

Softcat’s Snow Platform Service offers a complete software licensing management solution, providing access to a web-based portalwith a view of all software and hardware assets, licence entitlements and application usage metrics.

Features

• Set Up and technical support of the platform
• Provision of the Snow agent
• Provision of the chosen connectors, Provision of SaaS add on
• Monitoring of the Platform
• Revision, major upgrades and patching of the Platform Infrastructure
• Reasonable requests Organisational Unit creation, and Auto-Connect rule amendments
• Adding of new User accounts with appropriate permissions
• Platform BackUp (O/S/Application – 14 days
• SQL Database – 2 day and customisable at additional charge
• Dedicated platform, Service Desk, Online support

Benefits

• deployed locally on customer premises, or provided as hosted service
• Interface for accessing the product and reporting features
• Automation of several of the key SAM processes
• Active Directory connector which discovers computers in the estate
• Additional device configuration and relationship information through collection of data
• Microsoft 365, Microsoft Hyper-V, VMware and ESX Citrix XenServer hypervisor.
• network exit point inventory data collector will be used.
• 24x7x365 access to log support Tickets

£700 a unit

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

755096288583603

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Planning

• Planning service: Yes
• How the planning service works: During an initial scoping call carried out by the Snow specialist, a customer has the option of implementing any of the configurations available
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SNOW

Training

• Training service provided: Yes
• How the training service works: Onsite & Online training facilitated by Snow
• Training is tied to specific services: Yes
• Services the training service works with: SNOW

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup and migration will be planned and agreed during the scoping call.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SNOW

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The service reports back to the customer the licence position. Full details, including Softcat and Customer responsibilities, can be seen in the Service Description

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Penetration testing
  • IT Health Checks

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: The Service Desk provides assistance to Customers who manage their estate with in-house support staff and expertise. If resolution or workarounds are required the ticket is passed to technical experts on the SNOW Platform Team. ; Authorised Customer Contacts have access to Softcat's Service Desk around the clock and on any day of the year (“24x7x365”). However, support is only 9-5 Mon-Fri with the SNOW technical team.; Customer Contacts should raise Tickets for Incidents and Service.

Service scope

• Service constraints: This service is dependant on remote support and customers will only have access to the web database not the hosted servers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 24x7x365 <15 Minutes response; Priority 2 P24x7x365 <30 Minutes response; Priority 3 M-F 09:00 – 17:00 (ex. Bank Holidays) <4 Hours response; Priority 4 M-F 09:00 – 17:00 (ex. Bank Holidays) <4 Hours response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Priority 1 (P1) Incident Business impacted or imminent impact expected within 4 hours; full Customer Site outage; a business-critical system or Supported Product is not working; Customer cannot perform business critical functions; loss of revenue; risk of severe reputational damage; all End-Users unable to perform business critical roles.; Priority 2 (P2) Incident Partial Customer Site outage; loss of redundancy; a non-business-critical system or Supported Product is down; Customer experiencing a high degradation in service; risk to revenue generation; multiple End-Users unable to perform business critical roles.; Priority 3 (P3) Incident Single End-User issue that prevents them from performing business-critical elements of their role; multiple End-Users affected by an identical issue that does not prevent them from performing their roles; reduction in redundancy for business-critical systems. ; Priority 4 (P4) Incident Single User issue that does not prevent them from performing their role or a critical operation; Reduction in redundancy for non-business critical systems.; Service Request Service Request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Assessments done by Security Metrics
• PCI DSS accreditation date: 2023
• What the PCI DSS doesn’t cover: The scope of Softcat's PCI-DSS compliance covers our e-commerce platform, eCAT. If a PCI-DSS compliant managed service is required, this should be discussed on an engagement-specific basis.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • ISO22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £700 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.